We arrived at Quest at about 1;00am, 10 minutes later we were getting concerned as there was no record of our booking. After finding the reference number and spelling my name 3 times, I pointed out thepaper work on the desk to the employee... We retreated to our Deluxe spa room, ran the bath which too half an hour at least and pressed the jet button to turn on the bubbles and nothing.... My parted went down to the desk and we were asked what we did too it!!!!! We explained that it didnt even turn on, so we couldnt DO anything too it. The next morning when there was a different staff member we explained the aituation to her. She promptly got us to change rooms immediatle. She was very helpful..... Upon checkout we were faced with the original employee who stared at the eftpos machine for 10 minutes and said it doesnt work and he couldnt give us our deposit back, yet he would chase it up........ four days later we cme back through melbourne from new zealand and decided to stop in at Quest to see about the $100 deposit.. They didnt know anything about it and there was no paperwork left in regards to this.....
Upon arriving back in Perth I emailed Quest and the manager nicely decided to offer us a free night....... all well and good if we lived in Melbourne!!!!! I asked if this could be transfered to Perth, I was told no, as they are all individually owned... I emailed back and asked what good the voucher is.......I still am yet to hear a response;.
- Official Description (provided by the hotel):
- Quest on Bourke features 61 spacious one and two bedroom apartments. With great features such as a fantastic welcoming team, 24 hour reception and a health club on the lower ground floor - the best location in Melbourne for shopping, dining, theatre or just exploring this great city. Why not consider Quest on Bourke for your next business or leisure trip to Melbourne? ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Quest on Bourke reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quest On Bourke Melbourne
- Apartment Melbourne Quest
- Quest On Bourke Hotel Melbourne