The booking experience was excellent with Robert really going out of his way to make sure our booking suited our requirements. It has been a long time since I have experienced such good service when booking accommodation.
Easy to find location although parking would have been an issue if Robert had not explained where we needed to go whilst completing the telephone booking.
Check in was easy and the receptionist pleasant.
We needed two apartments to accommodate the family and both were acceptable, although slightly tired. Our apartment had a stale cooking smell but luckily the window opened so we could air the place out. Unfortunately the swipe card device on one of the apartments failed and the young adults were unable to access the apartment for about one hour. The receptionist (dont know her name) was really helpful and after many tries got us in.
The biggest disappointment was the beds! The queen bed we had was like sleeping on a tilted floor. Nice sheets etc. but really uncomfortable.
Given the numer of accommodation choices in this area of Melbourne we would probably choose to stay eleswhere in future.
Having said that the staff are the best asset this apartment complex has.More
- Free Wifi