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“You get what you pay for.”

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City Edge Apartment Hotel East Melbourne - Albert
Ranked #118 of 142 Specialty Lodging in Melbourne
Melbourne, Australia
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“You get what you pay for.”
Reviewed May 24, 2013

I stayed here with my husband for the Grand Prix. My in laws also had a room in the same block. We had stayed here 4 years previously and thought it was ok and value for money. Four years on and nothing had changed, except the place had become more run down and was exceptionally dirty. The carpet was awful, I did not want to walk on it barefoot (or even in socks!) and I was suspicious of sitting down in the sofa chairs! The linen had burn marks, maybe cigarette marks, that would have been obvious to anyone initially making up our bed, however they were the sheets that we were stuck with! The linen and towels were not changed throughout our stay, a duration of 5 nights. The kitchen crockery and cutlery were dirty and required cleaning before I was happy to eat with them. We had requested the Albert St apartment and both our room and my in law's room was in this complex. There was free parking behind the building for our hire car. The location is very good, a supermarket and a few restaurants a block away, tram into town very close by, and Victoria St Richmond also close for some great restaurants, general looking around at the Vietnamese grocers and butchers. Location is great, this apartment complex is not. We will not be staying there again, and I would not recommend anyone else to stay there unless this place is seriously renovated.

Room Tip: Rooms facing away from Albert St are much quieter. Confirm with the apartments prior to your stay w...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
37 Thank Ingrid C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityEdgeManager, Manager at City Edge Apartment Hotel East Melbourne - Albert, responded to this review, May 24, 2013
Dear Ingrid, I would like to acknowledge your feedback. At City Edge we value all feedback, weather it's of positive or other nature as it helps us to monitor the services we provide.

We wish to note that at City Edge auxiliary services like daily service, internet, guest laundry are not included in room price and can be purchased on request. This enables us to offer to our clientele such low prices and our guests love this. This way you do not need to spend your money on expensive extras but pay only for what you use.

We wish to take on board your comments about renovation and on this stage it is in our near future plans. On this stage the older condition of the building is clearly reflected in price. I am certain that you will not be able to book a room at any other hotel in East Melbourne for as low as $89 per night for apartment with ensuite, full kitchen and free parking.
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 7, 2013 via mobile

I would not recommend to stay here to my worst enemy.On the website it states that its in the city,the gallery of photos are all with modern furniture and beautiful.On arrival you find its nothing like what it says on the website at all.Far from the truth.The cleanliness of the room was very very poor.Mouldy bathroom,curlery was dirty,floors and even the linen was not clean.No linenchange throughout the stay.When you go to albert street head office you then just get told you have to go to one of the four other apartments 2 blocks down.Makes things a bit difficult when you dont have a car & all your luggage.We are small sized people but if you were of a little bigger size you would not fit through the bathroom shower screen door.Its just ridiculous.Would never stay here again or recommend it anyone.Waiste of money and very dissapointing to arrive on holidays to this.I rate it a 10 out of 10 for deceiving and false advertising.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank 73-2-19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityEdgeManager, Manager at City Edge Apartment Hotel East Melbourne - Albert, responded to this review, May 24, 2013
Dear guest,

I would like to acknowledge you feedback. City Edge values feedback it receives weather of positive or other nature. This helps us to maintain and improve the services we provide as well as improve our business model.

As described on our website we offer quality accommodation for savvy traveller. Our savvy traveller like to pay only for the services they use, and costly extras like daily service, Internet etc can be purchased separately as required to keep your cost down.

All this information can be found on the front page of our website. Also, on the front page of our website you will be able to see that City Edge offers 6 different location in Melbourne. We have hotel in Melbourne CBD and it is called City Edge on Elizabeth. The hotel City Edge Albert - the one you have booked is not located in CBD and is adjustment to Melbourne City and is about 15 to 20 min walk. City Edge on Elizabeth is new and modern complex.

It is responsibility of a guest to place the booking for the correct property as prices, quality and fit outs differ from hotel to hotel . However our great customer service stays the same. Perhaps next time you are in Melbourne you can try our City Edge on Elizabeth or City Edge North Melbourne hotel and the things will go more smoothly next time you are staying with us.
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Travelers are raving about these Melbourne hotels

Australia
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 21, 2013

Definitely agree with the sentiment that you get what you pay for, however, there were some simple things missing from the City Edge apartments that shouldn't have been!

Only one toilet roll was provided - very embarrassing going down to the front desk to ask for another one! There were no complimentary shampoos and conditioners (which I thought was standard for most hotels?).

Despite staying at the hotel for 3 nights only one towel was provided per person. Surely it's not too much to ask to have a spare towel! No bathmat was provided and there was no holder for the hand towel.

I loved the set-up for the studio where there was two separate rooms (despite having to walk through one to get the the bathroom). I would have appreciated a bedside lamp in the other room though.

My friend and I stayed in a second floor room. When the heater was on overnight I was rudely awoken by a very loud noise and the roof shaking. This was only felt in the second bedroom outside the toilet. Every time the heater turned back on the noise started again and I had to hold onto the bed for dear life! I'd hate to imagine staying in the room during summer!

We faced Albert Street so it was a little noisy. We found noise from the corrdior way more disruptive though and on a number of occassions wanted to ask other guests to be quiet.

We also found the staff on reception cold and distant. I seemed to be a bit of a nuisance asking for the additional toilet roll! The cleaners were lovely - as we were leaving they wished us a good day - something the reception staff could learn from!

Would be handy if a bottle opener was provided - well a nice touch anyway :)

Location was ok - a 10-15 trek to the nearest tram. Given the tram stop was oppposite the Laurent bakery this was probably a good thing and I didn't feel too bad stopping in for breakfast :) From Melbourne central it cost $15 to get back to the apartment around 11:30pm.

Room Tip: Try to get a room away from the elevator and on the first floor to avoid air conditioner unit noise.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank xLauzx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 6, 2013

We arrived at the property and our room was ready for 2.00pm as we were advised. The room was clean location quiet and the hotel is close to the city and MCG (a short stroll of obout 10 minutes).

The staff were helpful and we enjoyed our time.

We will be staying at City Edge again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucas p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caernarfon, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 3, 2013

Whilst we made the booking to stay at City Edge Albert Street, this seems to be the main site for bookings and they then send you to another of their appartments, there are many sites within the City and they don't provide transport either you walk or get another taxi. We ended up at the Gipps Street building 2 blocks away and a long walk with a suitcase after a long flight.
On arrival the bathroom had to be cleaned again as there were hairs all over the floor and bath. We also made a complaint that the surface of the bath had been painted and the paint was coming off and that the water coming out of the taps in the bathroom was brown and dirty. The kitchen was also dirty, we are not fussy and are 2 males who came for the Grand Prix
The receptionist said ' What am I supposed to do phone a plumber???'
I said 'Helo yes please!!!!!!'
He was the most unhelpful person, dissmissing all our complaints! As we were only there for 4 nights we decided we would put up with it and complain to Expedia when we got home.
Wi-Fi price was set at $18 Aus dollars a day - more than I pay for a month back home!

Room Tip: Keep clear!
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
38 Thank roomdt4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay of Islands, New Zealand
Level 5 Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 23, 2013

We got the apartment on the Albert Street location on the second floor. We we not overlooking the main road so it wasnt too noisy. The location is really good for getting into town. There is a tram stop which goes straight there, otherwise its about a 30 min walk.
Checking in and out the staff were nice and friendly.
The apartment was nice and tidy. Quite basic but had everything we needed. The air con played up a bit when we got there but i think it was because the temperature at the time was unusally hot....when the weather cooled down a bit it was fine.
We stayed for 7 days and no one ever came to clean the apartment and change towels etc. which brought down my review score.
Overall was a good stay.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiwiWade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 20, 2013

We traveled to the GP and wanted to stay near the city but away from the track so East Melbourne was the location of choice. We stayed at the City Edge Apartments on Gipps street and it was a dive. Shocking.

Lets start with the check in. You check in at another apartment block which is around 1km away from Gipps street. Arriving late at night and walking around Melbourne with your Luggage, not a great start. Thankfully, it was not raining. Well not that night anyway.

We had a Two bedroom unit at the top of the building and have to say, you do get a view of the MCG as promised by the site; well you do see the lights but in my opinion that does not count.

The air-conditioning units are located on top of the block of units thus every time someone turns on or off the Aircon, you can hear it and feel the vibration of the units operating.

The bathroom, think Fawlty Towers. I traveled with my elderly father and brother. Dad is a tad overweight and he was struggling to fit in, seeing him actually scratch his stomach. Im around 75kgs and I was struggling to fit in. Unless your a midget or a super model, you will struggle to fit in. However the hot water was brilliant.

Location to the CBD its close enough to be outside and your one stop away via train or there is a tram at the end of Simpson Road. There is also a few decent cafes in the area thus if you find another Serviced Apartment in the area, it is a beautiful area to stay in.

Transport wise, it was central enough for us to link up to the tram services that went to the track.

I would only ever go back if it was a lads trip and only wanting to sleep...but even then you will need to drink alot to drown out the noise of the air-con units.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
38 Thank Baz76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Edge Apartment Hotel East Melbourne - Albert

Property: City Edge Apartment Hotel East Melbourne - Albert
Address: 179 Powlett St | East Melbourne, Melbourne, Victoria 3002, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #118 of 142 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — City Edge Apartment Hotel East Melbourne - Albert 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
City Edge Apartment Hotels East Melbourne is inner Melbourne's leading serviced apartment accommodation. Four boutique locations only walking distance from the CBD and MCG will have you in easy reach of all that central Melbourne has to offer. Our comprehensive range of apartments are available in studio - one bedroom - two bedroom configurations. All our apartments are designed with your comfort and convenience in mind and afford a prestige address in close proximity to the best of our city. For those seeking location, value and amenity City Edge Apartment Hotels is the perfect solution. ... more   less 
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