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“City Edge Wellington - Disappointing Stay”

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City Edge Apartment Hotel East Melbourne - Albert
Ranked #115 of 134 Specialty Lodging in Melbourne
Wollongong, New South Wales, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“City Edge Wellington - Disappointing Stay”
Reviewed December 12, 2012

During our visit to Melbourne, we booked a two bedroom apartment at City Edge Wellington. Judging by pricing, reviews found on websites and the photos of rooms, we thought City Edge Wellington was a great pick. However, throughout our stay we found a staggering amount of issues with the apartment. For example, hot water was unavailable most of the time, Kitchen utensils such as the fry pan were very old and broken, Lounges provided were worn, dirty and very uncomfortable, The double bed was simply two single beds put together, many things were broken (exhaust fan for stove top, blinds, shower) and no information what-so-ever was provided in regards to facilities in the building and pool/sauna location resulting in us to having to find things ourselves.

The location of City Edge Wellington was good being right near tram stops, Jolimont train station and the MCG, so that was a plus. Once we found the pool, it was clean and well looked after.

We will not be recommending City Edge to our friends or family and certainly won't be staying again.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityEdgeManager, Manager at City Edge Apartment Hotel East Melbourne - Albert, responded to this review, January 15, 2013
I would like to acknowledge the receipt of your email. City Edge values all feedback it receives from our guests whether it is of positive or on very rare occasions - negative nature. All guests' feedback helps us to refine our operation and deliver an even better product for lesser cost. In cause of many years City Edge had listened for its clientele and has developed its successful operations as a limited services hotels and serviced apartments and we are pleased that our clientele is excited about the product they get and the low prices they pay.

There are often tens of Australians and overseas visitors book on our website at any particular time. Tens of Australian and overseas visitors stay at City Edge properties at any time. The majority of reservation are made via our own website and we enjoy a large number of return clientele.


I am sorry to hear that you are unhappy with the accommodation you have booked.




City Edge Wellington Apartments is a self contained apartment complex with no staff onsite. All that is very much explained to you at the time of the reservation.

Pools area is easy to find as it is located downstairs on the lower ground level and we do not have spa.

Looking forward welcoming you back and hoping your next stay will be enjoyable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2012

On arriving at 92 Albert St thinking this was to be our accomodation only to find it was Reception, we were then sent a block or so away to our accomodation, luckily we had a car and a driver that knew the roads & had GPS. Finding the Lane we were directed to, a very rough cobbled narrow drive, we dully headed up to find the units with our room. I think we were building 4, not very well marked until right beside it, then turned into rather cramped parking area. Our unit was clean with heat pumps in rooms. There was an Ironing board but no Iron, the large element on stove didn't work, the window frame in lounge/dining was rotting, beds were lovely & comfortable but the bathroom/toilet must of been made for children and pygmies as the shower door was not much wider than a laptop computer, so had to be entered sideways. We had a reasonably short stroll to the Train Station which was good for Saturday as we were told they could not guarantee our car park if it got busy. As we had a ground floor room at rear of building the trees kept it quite nice & cool during the hot days. Overall, Just okay accomodation for travellers on smal Budget but I think next trip i will try somewhere else. Sorry I didn't get to take any photo's which I had meant to do.

Room Tip: Room on ground floor on opposite side to carpark are shaded during day.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank jen20NewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Central
1 review
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 22, 2012

We booked 3 night on Treasury 2 beds studio apartment with them. It was not noted and there is no any message/information with regards to its re-paint a week ago. The smell was so strong that you can smell from outside the building and through all the building. We wanted to change apartment or cancel booking but was told not allowed and they insisted the smell is not a big deal and wouldn't damage people's health. So we had to stay in for the first night. We were so sick by next morning and of course couldn't sleep well. Their customer service was extremely bad and rude as well. I would never go back to them even for free!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
35 Thank Joanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityEdgeManager, Manager at City Edge Apartment Hotel East Melbourne - Albert, responded to this review, January 15, 2013
The renovation is complete - The complex looks beautifull- Looking forward to welcome you in our newly refurbished complex and hoping your next stay will be an enjoyable on.

City Edge values all feedback it receives from our guests whether it is of positive or on very rare occasions - negative nature. All guests' feedback helps us to refine our operation and deliver an even better product for lesser cost. In cause of many years City Edge had listened for its clientele and has developed its successful operations as a limited services hotels and serviced apartments and we are pleased that our clientele is excited about the product they get and the low prices they pay.

There are often tens of Australians and overseas visitors book on our website at any particular time. Tens of Australian and overseas visitors stay at City Edge properties at any time. The majority of reservation are made via our own website and we enjoy a large number of return clientele.



I am sorry to hear that you are unhappy with the accommodation you have booked.




City Edge Treasury Apartments is an older style apartment complex which was in operation for last 25 years and it enjoys large number of happy return clientele and now you can enjoy nicely renovated apartments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Wagga Wagga, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 20, 2012

Last weekend I organised a 2 night stay for over 60 people staying in City Edge Treasury and City Edge Gipps in a range of apartments including 1 bdr dbls and twins, plus 2bdr sleeping 5. The feedback I got from all was that the apartments were excellent value, clean and in a great location. The location was great because it was close to Dallas Brookes Centre where we were singing, and only a few hundred metres to the bus stop on Hoddle St for a 10min trip to South Yarra dining region. Plus it was only about 700 hundred metres to Bridge Road or Chinatown. Across the road is an IGA supermarket and a good cafe (The grocery Bar) for coffee, breakfast and lunch. City Edge is 3.5 star (from memory), so it doesnt have a gym, pool, dining room etc- so as long as you know what you are getting, it is hard to fault.

Room Tip: Gipps is quieter than Treasury
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 16, 2012 via mobile

Stayed in 1 brm apartment in the Albert building having booked online. Being unfamiliar with East Melbourne. I hadn't realised these are refurbished 3 storey walk-up former flats - 50s or 60s vintage. Inevitably I had been allocated a unit on the top floor, a problem for me with an imperfectly functioning leg and luggage to hoist upstairs. With the knowledge that it didn't have a lift, I wouldn't have booked. That personal issue aside, I thought the unit was in a great location, had retro charm (old flats = great sized rooms!) and reasonably priced.

Stayed November 2012, traveled solo
Helpful?
Thank Michelep1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
3 reviews
Reviewed November 5, 2012

having stay there we found the rooms nice and roomy, They could of had a better clean as we found crumps under the tables .We reported some lights bulbs had blown and the range hood was not working, we stayed 5 days and they were not fixed,

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 1, 2012

These apartments are a fairly good choice to stay at while visiting Melbourne. Tram access to the CBD is convenient, the apartments themselves are comfortable enough and suitable for housing a small group of friends or family. The price is fair, especially if splitting among other travelling companions. Parking is limited if you are bringing your own transport.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Edge Apartment Hotel East Melbourne - Albert

Property: City Edge Apartment Hotel East Melbourne - Albert
Address: 179 Powlett St | East Melbourne, Melbourne, Victoria 3002, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #115 of 134 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — City Edge Apartment Hotel East Melbourne - Albert 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
City Edge Apartment Hotels East Melbourne is inner Melbourne's leading serviced apartment accommodation. Four boutique locations only walking distance from the CBD and MCG will have you in easy reach of all that central Melbourne has to offer. Our comprehensive range of apartments are available in studio - one bedroom - two bedroom configurations. All our apartments are designed with your comfort and convenience in mind and afford a prestige address in close proximity to the best of our city. For those seeking location, value and amenity City Edge Apartment Hotels is the perfect solution. ... more   less 
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