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The Como Melbourne - MGallery by Sofitel
Ranked #22 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed March 22, 2014 via mobile

We had a two night stay in a deluxe studio suite with breakfast. Amazing service, such friendly and professional front of desk staff over the 2 days. The breakfast was the best we'd experienced in any hotel quality cafe style. And the rooms were spacious and clean and well thought out. The deep spa tub was a great bonus and luxury Morrissey amenities were a great touch. The indoor pool on the top floor was a maze to find but enjoyable once we did. And when we picked up our car from concierge they'd put fresh bottles of water in our drink holders for the trip home. A must when staying in the chapel street area. And the Palace Como theatre on a Friday is superb. Thank you for a wonderful weekend

Stayed: March 2014, traveled as a couple
Thank wingsonmyfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

Dear wingsonmyfeet

Thank you for taking the time to write this review. I am so thrilled you enjoyed weekend away with us and that the amenities we offer throughout the hotel were to your liking.

We hope the ‘wings on your feet’ will bring you back to stay with us again in the not too distant future.

Kind regards

Cleo Seaman
General Manager
The Como Melbourne

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Reviewed March 19, 2014

From the moment we walked through the doors until the time we left, we felt completely welcomed. I have never experienced a more friendly staff and our room was spectacular (open plan spa suit)

The first thing you notice about the room is the size. It was massive for a hotel room but the size didn't make it feel too cold as the styling was on point for a cozy night away. We mentioned that it was our anniversary as recommended by other reviews on here and received a free bottle of sparkling wine to enjoy with a thoughtful note wishing us a happy anniversary.

Breakfast was a highlight as we paid to get a hot meal and the service was friendly, as always.

We would love to return.

  • Stayed: January 2014, traveled as a couple
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Thank Rosalyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

Dear Rosalyn P
Thank you for taking the time to write this review. I am so thrilled you enjoyed your anniversary night away with us and that you felt so comfortable – we love the size of our rooms also.

Thank you once again for taking the time to review your stay; we look forward to welcoming you back on your next anniversary, hopefully even before that – a year is such a long time away...

Kind regards

Cleo Seaman
General Manager
The Como Melbourne

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Reviewed March 18, 2014

Stayed here for business. Good hotel, spacious suite which had everything you would need. The staff were very accommodating and helpful. The only negatives are that you have to pay for wifi and they are also currently doing renovations work outside of the hotel, but this caused minimal impact.

Room Tip: Ask for a room away from the main road
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  • Stayed: March 2014, traveled on business
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1  Thank DizzyBlondeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

Dear DizzyBlondeSydney
Thank you for taking the time to write this review. I am so pleased to read you enjoyed your time with us.

I apologise that the renovations to our Porte Cochere had an impact on you; whilst we are excited to be getting a facelift, we certainly are looking forward to them being completed by mid April too!

Thank you once again for taking the time to review your stay with us and we look forward to welcoming you back in the not too distant future.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne

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Reviewed March 13, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank JBKRJ
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

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Reviewed March 11, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank judegoldy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 11, 2014

Checkout couldn't have come quick enough . Rooms sub-par, housekeeping disgusting and breakfast un eatable . Staff looked unhappy and over worked, management a joke when trying to address my issues. Next time I'll be staying at the Olsen .

  • Stayed: March 2014, traveled on business
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3  Thank Apurcey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

Dear Apurcey
Thank you for taking the time to write this review. I am sincerely apologetic that we did not meet expectations; I do appreciate all you have made mention of and have shared your review with the team. I am sure it will serve as a reminder to us all and allow us to continue to improve our services to our guests.

I would appreciate the opportunity to speak with you in relation to your stay should you wish to.

Kind regards

Cleo Seaman
General Manager
The Como Melbourne

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Reviewed March 10, 2014

The Como is in the ideal location for a night out in the Chapel street precinct-walking distance to some fabulous restaurants and The Jam Factory ( for movie lovers )...
Arrival greetings always set the tone for our stay so we were totally bewildered by the arrogant attitude of the front desk clerk Mitchell,who frankly gave us the impression that we were annoying his daily routine of rudeness whilst checking in...!!!
We had several problems with our room...mirrors covered in dust and an air-conditioning breakdown but thankfully we had "the" most professional ,courteous and humorous supervisor on our checkout...
Christopher couldn't apologize enough re our complaints ( including Mitchell's attitude ) and adjusted our bill generously...We were very impressed with his show of care re our stay and will definitely be returning regardless of our hiccups...

  • Stayed: March 2014, traveled with family
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Thank estwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded March 26, 2014

Dear estwayne
Thank you for taking the time to write this review. I am sincerely apologetic that your impression of our hotel is not to the standard we expect.

I do appreciate all you have made mention of and have shared your review with the team. I am sure it will serve as a reminder to us all and allow us to continue to improve our services to our guests.

I would appreciate the opportunity to speak with you in relation to your stay should you wish to and I do hope we have are afforded the opportunity to welcome you back in the future.

Kind regards

Cleo Seaman
General Manager
The Como Melbourne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Como Melbourne - MGallery by Sofitel

Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Price Range: $147 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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