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The Como Melbourne - MGallery by Sofitel
Ranked #19 of 159 Hotels in Melbourne
Certificate of Excellence
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978 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
geelong
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 10, 2014

we recently spent a night at the como in a 1 bedroom suite, using our Accor card. We were totally impressed. Spacious, spotlessly clean, fantastic spa, lovely toiletries , very quiet, dark rooms....I could go on and on. This is definitely our new favorite in Melbourne. Many restaurants within a 2 minute walk and great shopping. The staff were brilliant, friendly and very helpful. Nothing negative to say at all - cant wait to go back - thankyou Como

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank socky1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear socky1966
Many thanks for posting this review online. We are so thrilled you loved your stay, particularly as you are a very important part of Accor being a member of our loyalty club.

We agree about the location, we love being in South Yarra.

We hope to have the opportunity to welcome you back again really soon.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoppers Crossing, Australia
Level Contributor
109 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 10, 2014

My husband and I stayed here last weekend. The room was huge, extremely clean and modern furniture. There was a comfortable King Size bed and pillows.

The staff were helpful and polite.

This hotel is situated on Chapel street which is a perfect location if you are wanting to shop along Chapel Street, Toorak Road or catching a movie at the Jam Factory.

The value was extremely reasonable. For a little over $200.00 we had a magical night and a delicious breakfast.

This is a most stay Hotel!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear RuthieAstbury
Many thanks for posting this review online. We are so thrilled you were comfortable and enjoyed the space we offer in our rooms – location is pretty great too, we love being in South Yarra.

We hope to have the opportunity to welcome you back again really soon.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
181 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed January 8, 2014 via mobile

It has been many years since we first stayed at this hotel and it was wonderful to return. It has been updated recently. The reception area is brighter, larger with a good seating area close by. We had booked only the basic room but it was lovely. The quality of the fittings and furnishing were very good. I personally loved the lighting (good enough to see make up application), great for reading (even when in bed), absolutely loved the quality of the bathrobes that are supplied. Our room did not have a bath but the bathroom was sufficient; especially loved the toiletries having large print on them - no need for my glasses. Also appreciated the complimentary bottled water. The gym area is only small but sufficient. The pool is adequate with towels provided but larger pool towels would be a better suited and perhaps a few more seats. Breakfast could be improved as the continental selection is not as large as other hotels we have stayed, especially for what they are charging. Would probably suggest have breakfast somewhere else on Chapel St. The staff were extremely pleasant and we were impressed to find a bottle of champagne on ice with a lovely message on arrival in our room for our anniversary. A special boutique hotel dear to us; plus well cleaned.

Stayed January 2014, traveled as a couple
Helpful?
Thank sharonbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear sharonbaby
Many thanks for posting this review online and for sharing your anniversary with us. We are so glad you like our refurbishment and the special little touches we add for our guests.

We hope to have the opportunity to welcome you back again in the not too distant future.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 7, 2014

Stayed in December 2013 for a shopping weekend. Loved the hotel, staff were lovely and room large and very comfortable. Location is fantastic and we did not leave the area over the weekend we stayed at the Como.

Kitchenette was an added bonus and the sofa great for spending some time in the room. We could not understand though, why the television channel selection would be so poor! There seemed to be no free to air digital channels, incredibly limited cable channels (no music channels, fox8 etc) and the option to purchase movies was very unclear and once we figured it out - expensive.

Also confusing was the pillow menu - very unclear as to whether pillows not in the room attracted a fee for the stay or whether the fee was to purchase the pillow? On that basis we did not request further pillows and there seemed to be only one very high kind of pillow in the room.

Finally, the access cards to open the rooms and operate the lifts did not work at all well. We met lots of guests going to floors they didn't want to go to because their cards didn't work and ours didn't work to enter our room at one stage, necessitating a long walk to reception.

All in all, a great hotel and our complaints very minor, but things which could likely be rectified easily. Thanks Como for the great stay, very comfortable bed, plush towels, giant rooms and great location. We'll be back!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonSti11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear LondonSti11
Many thanks for posting this review online. We really appreciate your feedback as without it we are not able to review our services and ensure we are offering exactly what our guests are really wanting.

We are glad to read that you were comfortable and we hope to have the opportunity to welcome you back in the not too distant future.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 6, 2014

Stayed here with my parents in a queen room with sofa bed. The location was excellent - walked down the street a few blocks to cafes and excellent window shopping. The sofa bed was very comfortable - so if you wind up there, don't fret. There is also a MyKi stop right around the corner and a train station about 2 blocks up (with a bottle shop between the two…just in case).
Room was very clean, had a few dishes and silverware so we could have cereal in the morning to get an early start if we wanted.
It also had a tub with jets and after walking around all day, there wasn't anything better!
If you don't need to stay in the middle of downtown, I would definitely recommend this place.

Room Tip: Gym is on the top floor, so if you don't want to take the elevator ask to be up top.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RachelU178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear RachalU178
Many thanks for posting this review online. We are so glad you were comfortable and rested to be able to fully enjoy the great location we are in. We love our spa baths too – legendary after a long day on your feet!

We hope to have the opportunity to welcome you back in the not too distant future.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 2, 2014

We stayed here a few days while combining a bit of business with a friend's wedding.
It's a great boutique hotel in South Yarra with lots of funky show and esterase on the doorstep.

Really friendly staff.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VANCES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, March 27, 2014
Dear Vance
Many thanks for posting this review online. We are so pleased you enjoyed your stay with us – all the better when you can mix a little business with some leisure too.

We hope to have the opportunity to welcome you back in the not too distant future.

Kind regards
Cleo Seaman
General Manager
The Como Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Como Melbourne - MGallery by Sofitel

Property: The Como Melbourne - MGallery by Sofitel
Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#18 Luxury Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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