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“Attentive friendly staff, overall an ok hotel in a great location” 3 of 5 bubbles
Review of The Como Melbourne - MGallery by Sofitel

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The Como Melbourne - MGallery by Sofitel
Ranked #17 of 157 Hotels in Melbourne
Certificate of Excellence
London, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Attentive friendly staff, overall an ok hotel in a great location”
3 of 5 bubbles Reviewed December 9, 2012

Just returned from one night at The Como in Melbourne. Upon check in greeted by a friendly knowledgable young gent who was happy to help with local info and create a good feel from the start.

The hotel is located in South Yarra, the tram stop is 50 m away and this can get you into the centre of Melbourne in approx 15 mins (#8) or to the beaches of St Kilda in similar time. Close to the hotel are an abundance of caves, restaurants and designer shops. The hotel itself is fresh, modern and in good order.

Our room I believe was an accessible room which wasn't the best, large yes however no bath tub and annoying elements like low mirrors and hand rails. All unnecessary for me personally. I found the room not to be overly clean, there appeared to be some hair in the bed, behind the taps in the bathroom was left over shaving hairs from a previous guest, not a great impression. I didn't complain as we were literally using the place to sleep for a couple of hours and didn't have time to move or wait for a housekeeper to rectify. At around 5am we were awoken by the adjoining room, not a pleasant wake up call at that time of the day, very loud and enthusiastic sounds coming through the wafer thin walls. I called reception twice who did try to react to the problem however the culprits paid no attention. We checked out and the manager automatically apologised to us and removed a small room service charge from our bill and offered an upgrade should we stay again, a very pleasant surprise and i was impressed with the response and empathy shown towards our experience. We stored our bags and went exploring for the day

Overall I would say fantastic location, friendly helpful staff, however little things like poor sound proofing and slack cleaning let down a potentially very good hotel. I would stay again because I know things do go wrong and I am a firm believer of its how problems are dealt with and not actually the occurrence that makes the issue.

Room Tip: Use the tram network, purchas a myki card and use on all public transport. Cabs are reasonable but t...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheStag247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Simplified) first
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English first
Bundanoon, Australia
1 review
4 of 5 bubbles Reviewed December 5, 2012

What a fabulous suite! the spa was lovely and the view with the trees below was great ! I only wished we were staying longer to make use of the amazingly well set out kitchen...did have to complain about the toilet seat which was broken and wobbly though..not a problem for us but the heavy guy coming in next...whoops!
Have to say the staff were so helpful and amazing...Thank you!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miranda151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanau
Level Contributor
119 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed November 29, 2012

We booked the hotel as a package with room, breakfast and valet parking and found this a good deal.
It is situated outside downtown Melbourne in the lively and interesting neighbourhood of South Yarra with lots of small shops and restaurants, but close to the tram station. The tram ride to the city takes approx. 15 minutes.

The rooms are modern, quite big, nice bathroom with all amenities. Friedly reception statt and a really great breakfast with a splendid offer of many different dishes in an excellent fresh food quality. The buffet alone has a huge choice and the cooked breakfast is made to order - the Eggs Benedict are lovely.

Valet parking was a plus.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fernweh3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

I stayed at Como recently and then also a few years back. I loved it then, and love it still - its got a nice chic vibe, great location in the cosmo South Yarra. Found all the staff to be very friendly at every interaction . Housekeeping was great! The hotel was in the process of a refurb, the refurbed rooms are gorgeous and love the new colours and styling - very contemporary. The bathroom - you can tell it's an older hotel by the oversized bathroom and black marble all of which ties in nicely still. The huge spa bath was wonderfully deep and relaxing but the shower head was a water-saving one (yeah, I know thats a good thing!) but not my liking. Bathroom amenities - Morrissey branded, very nice! They also have a pillow menu, which I took advantage of as I dislike feather/down pillows, they quickly provided a foam one.

Rooftop pool was easy to get to - walk along a corridor and then up a set of stairs to the gym & pool area - its not nearly as difficult as some make it sound! Breakfast experience was good as was room service - but I preferred to explore and experience the local scene, after all, you're in Melbourne.

Definitely will keep staying. My final advice - if you plan on heading into the city/CBD everyday you might find this a bit out of the way - its a simple 20-30 min tram ride. But aside from that, nothing to fault with the location and area.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goodluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 17, 2012

Just become an Accor hotel recently, and is undergoing some changes. Concierge was bit rough - it was obvious we needed a hand with our luggage, but I guess he was busy... Rooms were very nice - lots of space and comforts. No printed compendium in room - all on the TV, just don't try and read the text that's there. Blurry and low pixel quality, makes you give up reading the room information ( and there wasn't much information there anyway.!) Then there was the room air conditioning - it was a hot day/night and the room system was hotter inside than out. To the staff's credit they provided a fan for the night to keep us cool, but it made the stay quite unpleasant. On checking out, I again said how it ruined our stay, and the staff member said they would look into it... once upon a time they would have bent over backwards to look after the customer - doesn't make me want to go back in a hurry.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RedwoodEntertainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 17, 2012

This was a surprise stay for my birthday, and the hotel was really lovely. I really liked the modern decor throughout the hotel, and staff were super helpful and friendly.

We stayed in one of the suites, which was huge and had lots of attention to detail. The bathroom, too, was great, and was complete with bath spa. It felt like a very luxuirous room. As we had a few nights here, we also utilised the swimming pool- we had it to ourselves- and the gym looked adequate as well.

The one main drawback of the hotel was that it lacked free wifi; as a 5 star hotel, with many business clients, we would have thought that this would have been included, as it has been at the other hotels of similar calibre that we have stayed in. This might seem like a small hitch to moan about, but I feel that a luxury hotel should have such amenties included within the price, especially as it represents itself in a modern fashion. Additionally, buying the wifi is fairly pricey, and yet necessary for the modern traveller, who wants to see the events on in the area and to book tickets etc.

Overall, a very enjoyable stay. I would recommend for definite that you stay here, now you are armed with the above information, as it is luxurious and we would return ourselves.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charlotte W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Como Melbourne - MGallery by Sofitel

Property: The Como Melbourne - MGallery by Sofitel
Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#16 Luxury Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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