We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Wonderful location!!!” 4 of 5 bubbles
Review of Quay West Suites Melbourne

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Quay West Suites Melbourne
Ranked #8 of 157 Hotels in Melbourne
Certificate of Excellence
Townsville, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful location!!!”
4 of 5 bubbles Reviewed March 2, 2014 via mobile

We stayed here for 3 nights recently with our bub. We had a very late arrival and was happy that check-in was fast and the concierge was quick to put our luggage in the room before we got there.
Room was spacious and clean. Port a cot was made up nicely for bub.
The location was absolutely brilliant for us as a family.
Staff were very helpful.
The rooms were very quiet and we happened to stay a very busy weekend. A lot of commotion outside but you wouldn't know from our room which overlooked the MCG.
The only reason we don't rate it 5/5 are for a few small things. Breakfast was mediocre. Everything there but not cooked the best. Fridge/freezer in the room didn't seem to freeze or keep things very cool. Drawer was broken and wouldn't shut in lounge.
But overall a great place and would definitely stay again!!!

Stayed February 2014
Helpful?
2 Thank FreqFlyers23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services so thank you for letting us kbnow about breakfast and the fridge in the suite

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

966 reviews from our community

Traveler rating
    639
    255
    52
    10
    10
See reviews for
225
417
33
141
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Medina, Ohio
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 28, 2014 via mobile

The Quay West Melbourne is a great hotel with a great location on the South Bank Promenade. Easy walking distance to Federation Square, restaurants, and downtown Meelbourne attractions. The room is itself is a mini appartment complete with a full kitchen, bedroom, living and dining area. A large balcony is accessable from the bedroom or living dining rooms. The staff is friendly and helpful.

Stayed February 2014, traveled as a couple
Helpful?
Thank almar5156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and enjoyed our location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Payette, Idaho
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

My husband and I were lucky enough to stay at this wonderful hotel while on a vacation in Melbourne and were so shocked when we walked into our suite and saw the beautiful river and the city skyline out our door! All we wanted to do was sit out on our balcony with a glass of wine and enjoy our beautiful view! And Garren and Claire and all the staff were simply amazing and helpful!

Room Tip: Definitely go for the river/city skyline suites-well worth the cost!!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cheryl3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, March 10, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. The view form the balcony is great so we pleased oyu enjoyed it. Garren and his team will be thrilled with the feedback.

We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

We stayed here for one night before flying to London. A travel cot was provided for our 12 month old son, and the large bed was very comfortable. We had a view of the city, including from the bath (I wasn't brave enough to leave the blind up though!)

Kitchen facilities were good, although Southgate is just next door so we got takeaway. I would definitely recommend Quay West for families as the location is perfect and the kitchen/washing machine facilities mean you can cater for most child-related emergencies!

Room Tip: Ask for one with a city view :)
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank googly55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want.

We are also pleased to know that the family was well catered for and you used the facilities of the washer/dryer which is very handy .

We hope to see you in Melbourne again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

We stayed for 7 nights in Quay West suites going for a high level city/river view suite. It was our second time. Again we had a great stay enjoying the excellent location and facilities. Tim, was especially helpful in moving us after 2 nights to suite 1410 which had the more understanding views. Overall the staff are 'top notch' being consistently friendly and helpful. Nothing is too much trouble. Again we made good use of the well eqipped gym.

Room Tip: Upper level rooms ending in "10" offer the best views, e.g. 1410.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Doyoulikeourname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. and in particular to Tim.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed February 16, 2014 via mobile

This is my third stay at Quay West Suites. So they must be doing something right. I experienced none of the problems that the previous reviewer did. I have found the bed linens quite luxurious. I too stayed in a Deluxe Suite. This is not the most expensive suite at all. There are others that have better views of the city and river. However, we were in room 1201 which did have some views of the river.
Our suite was tastefully decorated and spotlessly clean.
I will agree with the previous comment about the doorstops placement in the bathroom. I did manage to tread on it a couple of times in bare feet.
Only a couple of small gripes this time around.
There has always been three of us staying each time in a one bedroom suite. The sofa bed has always been made up but not this time. My daughter phoned reception and was spoken to quite abruptly and the reply was that they only do this upon request. I don't know if they expected the three of us girls to have shared the same bed.
When the bedding arrived it was just handed to my daughter by I assume the same gentleman with a "you'll make it up yourself then?" Hmmmm.
Only one other gripe and we had to also call down for an iron which was missing from its usual spot in the wardrobe.
Apart from these two hiccups no other complaints. Smooth check in and smooth late check out, which was very much appreciated
The Welcome Drink Voucher was also a nice little touch.

Stayed February 2014, traveled with friends
Helpful?
Thank Libster1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We note your commnets regarding the sofa bed and this should ahve been made up prior to your arrival, please accpet my apologies as this is not the standtad we aspire to here at Quay West Suites.

We look forward to welcoming you back for your fourth visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

If you are looking to walk around the Melbourne City Centre you can't beat the location. Also being a 1 bedroom suite you get a lounge room & kitchen area to make you feel more at home. An ideal location, walk to restaurants & food court in Southbank, short walk across bridge to catch the free city tram & see Federation Square. If you only ever get 1 trip to Melbourne this is the location to stay at. Not the cheapest hotel but definitely one of the best locations.

Room Tip: City view room, sit on the balcony & have a coffee & watch the world go by
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PeterWaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, February 23, 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and found the location to be convenient. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.

We look forward to seeing you at the hotel again in the near future welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Southbank
The Langham, Melbourne
The Langham, Melbourne
#4 of 157 in Melbourne
4.5 of 5 bubbles 4,834 reviews
Southbank
Crown Towers Melbourne
Crown Towers Melbourne
#2 of 157 in Melbourne
4.5 of 5 bubbles 1,992 reviews
Park Hyatt Melbourne
#3 of 157 in Melbourne
4.5 of 5 bubbles 2,205 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Sebel Melbourne Flinders Lane Apartments
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#20 of 157 in Melbourne
4.5 of 5 bubbles 3,531 reviews
Parkville
Art Series - The Larwill Studio
Show Prices
Show Prices
Show Prices

Been to Quay West Suites Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#7 Luxury Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, ACCOR, HotelTravel.com, Priceline, Hotels.com, Agoda and Odigeo so you can book your Quay West Suites Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing