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Quay West Suites Melbourne
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      Reviews (1,215)
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      Show reviews that mention
      All reviewsyarra riverfederation squaregreat locationarts centresouth bankone bedroom suiteacross the bridgefull kitchenhamer hallwasher dryersouthbank restaurantsfed squareart galleryvalet parkingcrown casinothe sofa bedindoor pool
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      736 - 741 of 1,215 reviews
      Reviewed October 7, 2013

      The Best Location - right on Southbank, a stroll to Crown Casino, a leisurely river walk to the "G", and a hop across the river to Melbourne's famous shopping areas, not forgetting the laneway cafe's.
      The Best Rooms - the one bedroom suites make gives you the room to simply spread out and relax after a big day of shopping, watching sport or going to a concert.
      The Best Service - during each stay (my wife and I have stayed here a quite often) we have been treated with first class service and friendliness.
      The Best Value -Compared to other "high end" Melbourne big brand hotels, QWM definitely offers the best bang for your buck.

      • Stayed: June 2013, traveled as a couple
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      1  Thank DJSGMann
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded October 9, 2013

      Thank you for telling us about your experience at the Quay West Suites Melbourne.
      It was wonderful to hear that we made your stay truly enjoyable and you have rated us "simply the best" !

      We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed October 7, 2013

      We have just returned home after 6 nights at Quay West Apartments Melbourne. We would have to say the staff on reception were the most friendly and helpful we have ever experienced in Australia. Nothing was a problem. The staff who serviced the rooms were also very friendly and the service, including changing the sheets every day, was impressive. The 1 bedroom apartment was spacious and had a lovely view of the river and city. The location was also great. We would highly recommend these apartments.

      • Stayed: October 2013, traveled as a couple
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      1  Thank Joanne W
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded October 9, 2013

      I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed October 6, 2013

      • Stayed: October 2013, traveled as a couple
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      Review collected in partnership with Accorhotels.com
      This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
      Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded October 9, 2013

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
      Reviewed October 6, 2013

      We just had a very pleasant stay for 4 nights at the Quay West Suites. The room was spacious and we had a lovely view of the Yarra River, Flinders street station and Federation Square. We were located on level 12 and the external noise (traffic etc.) was not an issue. Plenty of storage within the suite, but the bed was extremely hard. This place is excellently located close to a lot of good restaurants on the south bank esplanade, and within an easy 1 – 2 minute stroll to public transport. The hotel reception staff were friendly, courteous and helpful. We had breakfast there and it was a good layout and the staff were extremely friendly and helpful. Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you pre-book your breakfast with reception it is $20. We opted to have dinner in the hotel based restaurant, here is a word of advice DON’T. The staff was pleasant enough, but we had the feeling that they wanted to be anywhere but there. The menu was a simple printed out stapled together A4 job, which just yelled out cheap. We were seated and waited for the menu, we were offered water and that was all the drinks that they cared to offer. No sooner had we sat down then we were asked what we would like to order, we asked for the menus then. The food was edible, but I have had better.

      Room Tip: Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you pre-book your breakfast with reception it is $20
      • Stayed: September 2013, traveled with family
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      Thank AloisT
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded October 9, 2013

      Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests.
      Thank you for also taking you time to alert us about the lapse in service you have received from Jarrah Restaurant staff. I sincerely apologise that we made you feel the way you did, as it certainly was not our intention to do so.

      We are however pleased to know you "will be back” and we look forward to welcoming you.
      Forward to welcoming you back in the future

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed October 6, 2013

      Upon check in we were upgraded to a premium river view 1 bedroom suite, very efficient check in, our room was clean and comfortable. The location of the hotel is great, a 1 minute walk to the restaurants along south bank and a short walk across the bridge to the CBD. We were on level 14 facing the river, got faint sounds of the night life but not enough to keep us awake. Our room was serviced during our stay which was great and what I expected for the price we paid, my husband enjoyed the aromatherapy toiletries in the bathroom. The night view was spectacular from our small balcony. We didn't make use of the kitchen/pool/room service so I can't comment. Would stay here again for the location.

      • Stayed: October 2013, traveled as a couple
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      Thank Dibfamily4
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded October 9, 2013

      I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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