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“Simply the Best” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
Hotel amenities
Ranked #14 of 156 Hotels in Melbourne
Certificate of Excellence
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Simply the Best”
5 of 5 stars Reviewed October 7, 2013

The Best Location - right on Southbank, a stroll to Crown Casino, a leisurely river walk to the "G", and a hop across the river to Melbourne's famous shopping areas, not forgetting the laneway cafe's.
The Best Rooms - the one bedroom suites make gives you the room to simply spread out and relax after a big day of shopping, watching sport or going to a concert.
The Best Service - during each stay (my wife and I have stayed here a quite often) we have been treated with first class service and friendliness.
The Best Value -Compared to other "high end" Melbourne big brand hotels, QWM definitely offers the best bang for your buck.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DJSGMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable and you have rated us "simply the best" !

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

We have just returned home after 6 nights at Quay West Apartments Melbourne. We would have to say the staff on reception were the most friendly and helpful we have ever experienced in Australia. Nothing was a problem. The staff who serviced the rooms were also very friendly and the service, including changing the sheets every day, was impressive. The 1 bedroom apartment was spacious and had a lovely view of the river and city. The location was also great. We would highly recommend these apartments.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

We just had a very pleasant stay for 4 nights at the Quay West Suites. The room was spacious and we had a lovely view of the Yarra River, Flinders street station and Federation Square. We were located on level 12 and the external noise (traffic etc.) was not an issue. Plenty of storage within the suite, but the bed was extremely hard. This place is excellently located close to a lot of good restaurants on the south bank esplanade, and within an easy 1 – 2 minute stroll to public transport. The hotel reception staff were friendly, courteous and helpful. We had breakfast there and it was a good layout and the staff were extremely friendly and helpful. Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you pre-book your breakfast with reception it is $20. We opted to have dinner in the hotel based restaurant, here is a word of advice DON’T. The staff was pleasant enough, but we had the feeling that they wanted to be anywhere but there. The menu was a simple printed out stapled together A4 job, which just yelled out cheap. We were seated and waited for the menu, we were offered water and that was all the drinks that they cared to offer. No sooner had we sat down then we were asked what we would like to order, we asked for the menus then. The food was edible, but I have had better.

Room Tip: Tip here is to keep an eye in the lift for breakfast special, as normally this was $32, but if you p...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AloisT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests.
Thank you for also taking you time to alert us about the lapse in service you have received from Jarrah Restaurant staff. I sincerely apologise that we made you feel the way you did, as it certainly was not our intention to do so.

We are however pleased to know you "will be back” and we look forward to welcoming you.
Forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 6, 2013

Upon check in we were upgraded to a premium river view 1 bedroom suite, very efficient check in, our room was clean and comfortable. The location of the hotel is great, a 1 minute walk to the restaurants along south bank and a short walk across the bridge to the CBD. We were on level 14 facing the river, got faint sounds of the night life but not enough to keep us awake. Our room was serviced during our stay which was great and what I expected for the price we paid, my husband enjoyed the aromatherapy toiletries in the bathroom. The night view was spectacular from our small balcony. We didn't make use of the kitchen/pool/room service so I can't comment. Would stay here again for the location.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Dibfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 5, 2013

The property overlooks Yarra river and is close to a food court at Southgate. It is within walking distance of the entral business district and the weather in September is ideal being cool, although unpredictable in spring changing from sunny to rain. With parking an issue in Melbourne, access to the reception via a driveway just outside is perfect for visitors with luggage and hotel's facilities are great with helpful staff.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FreeNEasy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 5, 2013

Spent 5 nights here during September. The location cannot be faulted - it is within easy walking distance of restaurants, transport and shops. The size of the apartments is excellent, as is most of the facilities. It is probably getting to a time when a refurbishment is due, though the apartment was still in good condition. One of my pet hates is hotels charging for wireless (or other) internet services - unfortunately this one does. When so many hotels throughout the world now provide this service to its guests for no charge ( including others run by this group ) I cannot understand why this is done. The excellent location does make up for other minor faults.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, October 9, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We note your comments regarding the internet and appreciate the feedback. At Accor, we offer Silver Member Level Le Club members complimentary Internet to members. Please let us know if you would like to join the program to enjoy these benefits.

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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