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“Great if you're after more space and room facilities than a Hotel”

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Quay West Suites Melbourne
Ranked #13 of 162 Hotels in Melbourne
Certificate of Excellence
Reviewed September 25, 2013

We had a nice comfortable stay at Quay West Suites for three nights. We wanted a comfortable base from which to relax in Melbourne (enjoy the good food, coffee and shopping!) with access to kitchen and washing facilities and Quay West Suites fit the bill perfectly.
Our 1 bedroom suite was well equipped with everything we needed. The bathroom in particular is a little tired and in need of a refurbishment but it was still clean and functional. The rest of the apartment was great and we enjoyed the small balcony from which we could look out into the Yarra and the city beyond. The location is fantastic, it is a short walk across the Yarra into the heart of the city.
The customer service late on the evening we arrived was fantastic. There were two young men working who were friendly and efficient. Unfortunately for the rest of the stay the young ladies working behind reception were not as friendly and I don't think we got one 'good morning' or 'hello' from them.
The room servicing (cleaning/replenishing) was great. Our room was always serviced during our first morning outing and everything we had opened or used was always replenished.
Unfortunately the room service food which we had to order on one occasion was really quite awful and we wouldn't order room service if staying here again in the future.
The swimming pool was great!
Overall the room was comfortable giving us the space and facilities we required and we would stay here again.

  • Stayed: September 2013, traveled with family
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Thank DutchNZr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 29, 2013

Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your feedback is valuable.

We note your comments regarding the reception team and we are sorry that you experienced this issue, as it is certainly not our usual standard at Quay West. We also note your comments regarding your room service and are sorry you did not enjoy your meal. Your feedback has been passed onto the relevant manager for their action and follow up.


We look forward to welcoming you back in the future.

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653 - 659 of 1,117 reviews

Reviewed September 19, 2013

Enjoyed being pampered by helpful and professional staff and took advantage of all the amenities offered. Enjoyed Spa and Jacuzzi very much. And their lovely pool!

Would definitely suggest it to anyone.

  • Stayed: July 2013, traveled as a couple
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Thank Luvly68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 22, 2013

Thank you for your kind comments. I am delighted that you felt relaxed and pampered and you left with great memories. We look forward to welcoming you back.

.

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Reviewed September 16, 2013

I've stayed at the Quay West Suites in Sep 2013 for 4 nights as I was attending an exhibition in Melbourne. I don't understand why this place has many good reviews. I was fooled by the high scores on Tripadvisor.
First of all location is excellent..just a few steps away from the Yarra river.
I was seldom greeted by the reception staff (all of them) every time I came back to the hotel...just a tepid smile.
I've stayed in the king studio.The room decor is outdated except for the bed head. Our king size bed was very uncomfortable as they've joined two single beds together.
Internet is super expensive and slow.
We ordered room delivery the first night: a Caesar salad and a steak with chips, result: the chips were inedible (too salty) and the Caesar salad was covered with mayo.
House keeping did a poor job (took away our used towels the first day and they were not replaced).
My colleague was staying at the hotel and they forgot to service the room...what a shame.
Once you deplete your instant coffee and tea don't expect them to be replenished. Water in the shower is very difficult to adjust, you only get boiling water
Pros: very good toiletries, big rain shower head, good climate control, fluffy and warm bath robes

Room Tip: Stay in another hotel
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  • Stayed: September 2013, traveled as a couple
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2  Thank P_K_2008Croatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 17, 2013

Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was disapppointing to hear that you did not enjoy youir stay We are dedicated to constantly improve our services and are concerened your did not enjoy your visit.

It certainly is not in keeping with how we treat our guests and we urge you to contact us directly to discuss your stay.

We look forward to hearing from you.

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Reviewed September 12, 2013

Great start with an upgrade from our twin room to a suite. The bed was comfortable, all lovely and clean, and spacious bathroom.

Location was superb, close to CBD, restaurants & shops. We used the indoor pool, jacuzzi and spa twice during our 1 night stay! The pool is salt water and a lovely temperature, with relaxing waterfalls and subtle lighting. All very clean.

Reception staff were friendly and helpful, assisting with directions to shops, and with instructions to access the free wifi in the lobby (otherwise wifi was $9.95 for an hour, seems the norm for hotels in Melbourne).

Overall a great place to stay.

  • Stayed: September 2013, traveled with friends
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Thank Tracy_and_Paul_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 16, 2013

Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

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Reviewed September 12, 2013

I recently spent three nights at this hotel and still marvel at the view from the balcony. I stayed in a one bedroom apartment that was really well appointed with everything that I needed for my stay. The rooms were large and very very clean. We were on the 15 floor and had a beautiful view overlooking the Yara River and city of Melbourne. It is easy to walk around and just down the street from the free tour bus stop put on by the city of Melbourne. The staff were really helpful and very nice and made suggestions of things we should see and do. Would really recommend this as a place to stay in Melbourne.

Room Tip: Up high and overlooking the river to see the activities. People are gliding up the river in boats...
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  • Stayed: September 2013, traveled as a couple
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Thank goneagain50_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 16, 2013

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and you enjoyed the beautiful view

It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.

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Reviewed September 11, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank MyGalMojito
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 16, 2013

Report response as inappropriate
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Reviewed September 6, 2013

Are staying here in a one bedroom apartment for 15 nights while our own apartment is being renovated. (They have discounted rates for 15 nights or more; have stayed before and they offered a room upgrade with valet parking and wi fi included). The apartment is very spacious, comfortably furnished with large bedroom, full kitchen and separate bathroom. It's on the 14th floor with fantastic views of parks, the river, and stadiums that are lit up at night. Reception staff extremely obliging and friendly. Feels like a home away from home rather than a hotel.

Superb location by the Yarra River, just on the edge of the CBD. Short walk to the Arts Centre, National Gallery and Federation Square, slightly longer to the Botanic Gardens, MCG or tennis centre. Just a few minutes walk to the main shopping areas in the CBD. Very close to trains and trams for exploring further afield. Hotel has a bar and restaurant but we haven't tried them as there are so many other cafes and restaurants to choose from close by. Also many take away choices in the Southgate food court and a 7 Eleven nearby. At 15 m the indoor pool is long enough to swim laps and is pleasantly warm. There's also a spa pool and gym.

Some road noise on weekdays as you would expect, but not an issue when the balcony door/windows are shut. Much quieter on weekends.

Highly recommended for extended stays for business or pleasure.

Room Tip: Not all rooms have good views. At check in ask for a room with a view, and the one you prefer ie cit...
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  • Stayed: September 2013, traveled as a couple
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Thank Jenny Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie P, General Manager at Quay West Suites Melbourne, responded to this reviewResponded September 9, 2013

We are so pleased you feel like you are at home!

We appreciate you taking the time to post your review on Trip Advisor, and are also pleased to know oyu are enjoying your stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#12 Luxury Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range: $137 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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