We had a nice comfortable stay at Quay West Suites for three nights. We wanted a comfortable base from which to relax in Melbourne (enjoy the good food, coffee and shopping!) with access to kitchen and washing facilities and Quay West Suites fit the bill perfectly.
Our 1 bedroom suite was well equipped with everything we needed. The bathroom in particular is a little tired and in need of a refurbishment but it was still clean and functional. The rest of the apartment was great and we enjoyed the small balcony from which we could look out into the Yarra and the city beyond. The location is fantastic, it is a short walk across the Yarra into the heart of the city.
The customer service late on the evening we arrived was fantastic. There were two young men working who were friendly and efficient. Unfortunately for the rest of the stay the young ladies working behind reception were not as friendly and I don't think we got one 'good morning' or 'hello' from them.
The room servicing (cleaning/replenishing) was great. Our room was always serviced during our first morning outing and everything we had opened or used was always replenished.
Unfortunately the room service food which we had to order on one occasion was really quite awful and we wouldn't order room service if staying here again in the future.
The swimming pool was great!
Overall the room was comfortable giving us the space and facilities we required and we would stay here again.
- Official Description (provided by the hotel):
- Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more less
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- Also Known As:
- Quay West Suites Melbourne Hotel Melbourne
- Quay West Hotel Melbourne
- Quay West Melbourne