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“Good for family; not for couples”

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Quay West Suites Melbourne
Ranked #13 of 160 Hotels in Melbourne
Certificate of Excellence
Hong Kong, China
Level 5 Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good for family; not for couples”
Reviewed July 1, 2013 via mobile

This was the second place we stayed in Melbourne as we sandwiched our trip with a filler of drive along the Great Ocean Road.

Also, given I was there during the British Lions rugby tour to Australia where 30,000-40,000 people descended on the city, there wasn't much availability elsewhere.

Anyway, the location of this place is first class. I can't think if a better place to stay given its proximity to the river, botanical gardens, flinders lane for restaurants and the convenience of the food halls of the Southgate mall and the crown casino. All in all, an unbeatable location.

On arrival, as people have already commented, there are no bellboys to assist. It's DIY all the way. Check in was quick and easy so no complaints there.

The one bedroom suite we stayed in (809) was river facing and had a nice view. Higher up would have been better but not too many complaints given we were upgraded in arrival. The kitchen area was well equipped and the lounge area simple but comfortable enough. The bathroom had a full shower and bath and was a little old but it was clean. The bedroom in a nice decor but the bed is tiny and a little hard. A plus is the aircon; once you get to grips with the aircon, it's very effective and better than most 5 star hotels I have stayed in! The mini bar was stocked with drinks which were reasonably priced given the same cost a little less in the 7-11 down the road.

They had a small pool and sauna in the building which my wife used and that was none too impressive. They also had an in room massage facility which was a nice touch. Given it was $50-60 cheaper than some if the ones in town, I thought this was a good deal.

Overall, given the time we were there and prices compared to other hotels, it wasn't cheap but it was cheaper than the other options. Given you pay for what you get, you get a decent amount if space in a great location with everything on hand should you need it. It's not 5 star by any stretch of the imagination but if you are a family, this is definitely the thing to go for. If you are a couple, maybe check out the hotels instead for that more romantic offering.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HKFooey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, July 11, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.

It was nice to hear that we made your stay enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We are sorry you missed our Concirege team when you arrived .

We look forward to welcoming you back in the future.
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1,098 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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English first
Melbourne, Australia
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 29, 2013

Quay West Suites are located right behind the Art Centre, on Southbank near great restuarants, opposite Federation Square, short walk to Flinders Street Railway Station, right near tram stop, on the Yarra River, short walk to Crown Casino, walking distance to MCG and tennis stadium - what else can I say - basically it's one of the best locations to stay within lovely Melbourne town. The suites contain kitchen amenities (not that I ever cook anything when staying in town), a lounge and seperate bedroom/s and bathroom. I love staying here because we drive down from country Victoria and there is no hassle with parking, simply pull up at the door and valet staff take care of your car. We stayed for a weekend visit and when we checked out on Sunday morning we still had other things to do. We simply left our luggage with reception staff and when we returned that afternoon, our bags were delivered to us in our car - how easy is that?

Room Tip: I know it costs a little more but I do think it is worth paying for a river view room.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maffradasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, July 11, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that you enjoyed the location of the hotel and its facilities.

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Where to next?
Level 6 Contributor
442 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed June 25, 2013 via mobile

I stayed here one night as part of a training course. My apartment was spacious, elegant and very well appointed. The location right on the river, next to all the restaurants on Soutbank, is excellent. I can't comment on the value for money, as I did not see the bill, but I would recommend this place to anyone.

Stayed May 2013, traveled on business
Helpful?
Thank Back_to_Sandringham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, July 11, 2013
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 20, 2013

Highly recommend Quay West in Melbourne and Sydney.

Great locations, views if you want them, and the apartment is exactly what we need.

Service is considerate and focused from the young lady who met us from the kerb when the bus dropped us off, the receptionist and the ladies who serviced our rooms.

A couple of calls to housekeeping were responded to quickly and correctly.

Room Tip: Floor Six was great (view of City and river). There and above are all good. We booked through the...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 27, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team.
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Mount Gambier, Australia
1 review
Reviewed June 20, 2013

We have two adjoining apartments, very spacious, quiet, looked out over the river. Great location could walk to Rod Laver Arena and other attractions in the city. Close to trams. Valet parking meant the car was out the front when we said we needed it even at 4am. Would stay there again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank DianeJ2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 27, 2013
It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team.

We look forward to welcoming you and the family for the "next years reunion" back to Quay West Suites Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed June 20, 2013

Just returned from a 4 night stay at the Quay West Suites. The location is perfect on the South Bank close by lots of restaurants, the National Galleries of Victoria and the Eureka Tower sky deck and about a 10-15 minute walk to the city centre depending on where you want to be. We had a river view room on the 9th floor which had excellent views out over the Melbourne skyline. All the staff from reception, bar staff and restaurant were extremely friendly and helpful. The suite itself had everything we could want, although a few extra hangers in the wardrobe would have been great.

Breakfast is a little pricey and the food was not that hot, so a tip for travellers would be to perhaps take a walk to nearby restaurants and have breakfast there instead.

We would return to the hotel if returning to Melbourne.

Room Tip: Choose a river view room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Danny Boy 123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 27, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels
We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 6 Contributor
141 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed June 19, 2013

Quay West Suites provided all that we needed for a weekend trip to Melbourne. It is within convenient walking distance from the NGV, Federation Square, The Arts Centre, Hamer Hall, etc, with lots of restaurants at Southbank. The staff gave us a cheery welcome and were able to help us with any questions and small matters like storing our luggage after checkout on the last day. Car parking is provided with compulsory Valet Service which worked very well for us (although it is not cheap). Rooms with river or city view are available but you need to recognize the extra cost involved. Our only negative is that the couches and chairs in front of the TV provide only basic comfort, and some soft cushions would provide better comfort.

Room Tip: Rooms without a city or river view are cheaper.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BelairTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 27, 2013
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone.

Thank you for taking the time to write such a warm and thorough review of your recent stay. We note your comments regarding the cost of the overnight cost of car parking; we are very reasonably priced for the Southbank area, but appreciate your comments.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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