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“Very Good” 4 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
Ranked #10 of 157 Hotels in Melbourne
Certificate of Excellence
Hong Kong
1 review
“Very Good”
4 of 5 stars Reviewed May 17, 2013

The hotel location is good and very convenience. Many attractions in CBD in walkable distances or can be reached by city circle tram. It is one of pickup points for skybus hotel service and most day tours. There is supermarket within 5mins walk from hotel which we can buy food for cooking the meals.
The kitchens facilities are good. However, the air ventilation is not good enough to remove smell / gas from the oven.
The rooms are good. Just the shower head is a bit weak and difficult to adjust the water temperature.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank GaryNTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 23, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback.

We note your comments regarding the kitchen ventilation and the showerhead in the suite and apprecaite your comments. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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916 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (234)
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Perth
1 review
5 of 5 stars Reviewed May 16, 2013

We stayed in melbourne for our 20th wedding anniversary. The location of the hotel was excellent being in walking distance of the city centre, casino and DFO at south wharf.
We were very well received when we arrived and service by staff was always excellent. All facilities at quay west were clean and in good working order. We very pleased with our choice of hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Cksamios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 23, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2013

I had stayed at Quay West suites a few years ago and was a bit disappointed with the room and service so stayed at the Sebel from then on (which has now closed) On returning to Quay West last week to hopefully find a new "Melbourne home away from home" I was delighted. The staff and room were lovely and the whole experience was faultless. I will happily return and would like to commend the staff for their consistently helpful and responsive professionalism.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank r0mantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, Front Office Manager at Quay West Suites Melbourne, responded to this review, May 23, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future and look forward to beign your new "home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
1 review
5 of 5 stars Reviewed May 11, 2013

A great location close to all transport and sporting venues
Very pleasant and helpful staff
Excellent rooms very clean and lots of space
Plenty of eating areas in close proximity to units
Always stay when in Melbourne

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank geejaybee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 12, 2013
It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you back to Quay West Suites Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
1 review
5 of 5 stars Reviewed May 8, 2013

Our stay at Quay West Suites was ideal. As a couple with a baby, there was enough room and the kitchen just meant it was easy to prepare food if required.
The service was amongst the best we have experienced, with a 'can do' attitude which was helpful for a change.
Location- this is ideally situated to Melbourne shops, Southbank, Fed Square and the art gallery and Melbourne Gardens, all within a short walk distance.
We would highly consider staying again when we are next in Melbourne.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mgeleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 12, 2013
I Appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us.

It’s always a pleasure to receive positive feedback, particularly the “can do attitude" of the team. I will be sure to share with our team we look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed May 7, 2013

Great hotel location in the city, right on South Bank and the river. Close to everything. I paticularly like the one bedroom suotes. Feels more like home with separate lounge area and kitchem. Bed is huge and comfortable.Balcony is a bonus. Staff are great and very accomodating.

Room Tip: I much prefer the one bedroom suites
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Grant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 12, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. The suites are a great size and the balcony is a bonus!

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 6, 2013 via mobile

We stayed here for one night to attend a wedding. Huge apartment in a great location and amazing views of Melbourne. Easy walk to southbank and crown bars and restaurants. It was a waste to only stay for one night!

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, May 12, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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