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“nice place to stay”

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Quay West Suites Melbourne
Ranked #9 of 159 Hotels in Melbourne
Certificate of Excellence
Chennai
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“nice place to stay”
Reviewed April 8, 2013

I had been to this apartments yesterday.
Easy approach , about AUD52/ ,taxi fare from Airport.
nice , calm , clean, place located on the banks of the Yarra river.
The apartment is
spacious, furnitures- done well and maintained well
well planned,
with a good view Balcony, we can view the river, Flinders Station, ,the bridge.
the kitchen is well equipped , with minimum cutlery.
the staff are courteous.
just 200 feet,you on the river banks , you can go for
- a boat ride
- for a stroll
- for shopping on the main street ( Coles super market, a good perfume store, a lots of Australian soveneir shops, eateries, )
- just 3 minutes for the Flinders Street station.
-a walk on the Flinders Street after 6 pm , will get you lot of live musical performances, really enjoyable.
-it has a good heated swimming pool
PLEASE BUY A DISPOSABLE RAIN COAT AVAILABLE FOR AUD 5/ TO KEEP YOU SELF DRY , IF YOU GO ON A WALK , SIGHT SEEING.
I have seen extremes in Melbourne, all in one day
- hot sun
-heavy rain
- windy

Room Tip: ask for the rooms overlooking the river.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chinnasamianbumalar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
I appreciate you taking the time to post your comprehensive review on Trip Advisor, and are pleased you enjoyed your stay with us.

Next time we hope to "turn on" some more consistant Melbourne weather.
Report response as inappropriate
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1,064 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (275)
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English first
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 7, 2013

QW Team welcomed us with smiles and were very helpful when preplanning visit previous week. The team went to great lengths to ensure we enjoyed our stay. Great location, easy access to city and Yarra, arts, gardensand southbank precincts. Awesome views of cityscape, Fed Square and surrounds.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank andykimpton62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
233 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed April 4, 2013

In a word, disappointing, especially after the fabulous Meriton apartments in Sydney. Would this place be as popular if located elsewhere in Melbourne? I doubt it. First downturn came when we found that the Wi-Fi wasn't free. Then the threadbare bath towels, the tiny shower cubicle, the complicated aircon controls, the noisy old-model aircon system, a bedside clock that lit up the entire room at night and finally extra charges for using credit cards. Made me wonder why I paid over $300 for this.
Ok, so the location is very good, next to the nightlife area and very close to the CBD. Staff are good, the suite is spacious with a good bed. Great room service, with good tasty choices. But next time I think we will go somewhere else.
Internet access was a joke. You look up Internet in your room compendium - old info. So you ask at the front desk - they tell you to look it up on your TV, but don't provide any other info. Then you spend about 10 minutes trying to find the info on your TV. When you finally realise that it's $25 for only one day with only a small allowance, you say "forget it" and head for the nearest free Internet point downstairs.

Room Tip: Ask for a room overlooking the river.
See more room tips
Stayed March 2013, traveled as a couple
Helpful?
3 Thank WalkersWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to know you enjoyed your stay with us.

We note your comments regarding the Wi-Fi in the suites and are sorry that the information provided to you was not adequate. Our pricing is in line with similar properties in this area and we feel that we offer good value. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2013

My husband and I stayed in a one bed apartment over easter. We had a great stay. The hotel is in a fabulous location for exploring Melbourne, everything we want to see was within easy walking distance. The hotel itself had everything we needed and was clean and quiet.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Justine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
I am so pleased you enjoyed the location and it is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 2, 2013

We found the Quay West in Melbourne to be far superior to the Quay property across from the park in Brisbane. The Quay West Melbourne 1 bedroom apt was very large, with 3 balconies and since we were on an upper floor, they provided great views across the river and city. Furnishings were well thought out, modern, comfortable and stylish (while the Brisbane Quay was tired worn and boring in comparison).
Right at the bridge leading into the heart of town and Federation Square with all the river restaurants and shopping at your feet, the park next door, and a 10 minute walk to all the arena's this place rocks.
Check in staff was the best of any we encountered, including the Four Season's in Sydney. The gentlemen taking our bags went out of his way to make us welcome and provided detailed instructions for returning our rental car and getting back to the hotel.
The pool, spa and gym are stylish and convenient. I would say skip their in house overly high charges for wifi, as it is free right outside the door at Southgage and in Federation Square, in every museum, free wifi abounds in Melbourne (get with the program Quay).

Room Tip: We had an apt on 15 and it was loud when you open the doors, it is a busy area, so run the air syste...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tim c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barellan
2 reviews
Reviewed April 2, 2013

first time we have stayed here, we were travelled to Melbourne to see a concert, first time my husband and I have been away together without the kids for 6 years. The room was fantastic, clean and modern,great view of the Yarra and federation Square. We received a free upgrade, the staff were exceptional, very friendly and helpful, nothing was a hassle.Location was great, walk to the city or the casino and great restuarants within 2 minutes walk. We will only be staying here from now on when we visit Melbourne. just perfect

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjevans76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback.

We are pleased your stay was "perfect" and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
1 review
Reviewed April 1, 2013

Great location. To be able to walk to city centre and key tourist destinations was a plus. It was also very convenient having parking available at a reasonable price. Excellent service. Our room was upgraded which was a pleasant surprise. Enjoyed a heary breakfast, once again at a very reasonable price. Would certainly re-visit in the future. I would also recommend Quay West Suites to friends and family members.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 197Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, April 16, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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