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“High marks on all counts!”

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Quay West Suites Melbourne
Ranked #11 of 159 Hotels in Melbourne
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“High marks on all counts!”
Reviewed February 17, 2013

We had a great 3 night stay.

2 points straight off the bat : they upgraded us from a studio unit to deluxe on arrival, and had the room ready for us at 11 am, way ahead of their 3 pm check in time. A double bonus since we had our 4 year old travelling with us, who was tired from being up at dawn to catch a flight.

Location was fabulous -- right on the Southbank promenade with two bridges immediately adjacent. The first to Fed Square, the other directly to Flinders Station and the trams.

The unit was beautifully appointed, with coffee and tea making facilities and a nice fridge. And it came complete not just with crockery and cutlery, but also lined bins, fresh tea towels and dishwash soap. TV's in both the living and bedroom so we could watch what we wanted while our son had his share of cartoons. A nice little balcony overlooking the square with spectacular views of the the Eureka.

Bathhroom was spacious with both a shower and a bath, and three sets of towels, so we didn't have to ask for extras.

There was a great food court right next door, with not a single fast food joint in sight, so our son had some excellent meal options on hand through the day. And lots of little restaurants and wine bars all down the stretch.

We took a riverboat tour from the pier just in front of the hotel, which was a perfect way to spend the afternoon. And spent one afternoon walking down the riverbank to the Alexandra Gardens and the Royal Botanical Gardens, and another across the bridge to the Binnarung Marr park, which had a lovely playground for kids.

Staff were friendly but discreet and very thoughtful, offering us newspapers and Melbourne maps upon arrival. Some friends came by to visit, and the staff were kind enough to arrange parking (for free) right in front of the hotel so they could come up to the unit for a short visit.

Only drawback was nightly parking charge for our rental -- a whopping AUS 30 per night!

Definitely going back, without a rental car.....!

Room Tip: Riverviews would be spectacular but if you can't, ask for rooms that face Eureka. The views are...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bentong66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, March 3, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
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1,075 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (279)
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English first
Melbourne, Australia
1 review
Reviewed February 15, 2013

Great hotel, friendly staff, amazing pool, perfect views of Yarra & city and in a perfect melbourne location, right on Southbank, just down from the Crown Casino and close walking distance to Federation square, Arts Centre, right in amoungst so many great Melbourne attractions. Would definatly stay at Quay West Suits again!!

Room Tip: Ask for city view room. it over looks the Yarra River and all the hustle and bustle of Melbourne
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, March 3, 2013
Thank you for choosing to stay at Quay West Suites Melbourne. We appreciate you taking the time to post your review on Trip Advisor.I am also pleased you enjoyed the City River View Suite-the view is fabulous

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 11, 2013

We stayed here for one night mid week, an excellent location for going to the Theatre & Arts complex. We found the hotel staff to be very helpful & friendly, nothing was too much trouble. The suite was spacious with very clean, comfortable & well appointed rooms with bath robes supplied. The 15m pool & well equipped gym was appreciated. For us it was a great experience & will return.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GMF779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, March 3, 2013
Thank you for choosing to stay at Quay West Suites Melbourne. We appreciate you taking the time to post your review on Trip Advisor.

I am also pleased that you found our location handy to the Arts Centre and that the team looked after you. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portugal
Level Contributor
405 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed February 8, 2013 via mobile

Very nice comfortable accommodation with a great location 100 metres max from the south bank of the Yarra near to all restaurants and bars

Service in the building is very good all the staff were extremely helpful special mention for Rhys

Pool and exercise facility's were great

On slight disappointment was the bed could have been more comfortable

Worth requesting a river view

Will return next time

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weldge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 17, 2013
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 8, 2013 via mobile

Stayed here for 3 nights with my husband and one year old in a one bedroom suite. The suite facilities perfectly suited our needs, ie. preparing food for the little one, bedroom plenty big enough to accommodate a travel cot and still have room to move around, bathroom even had a bath mat to the little guy wouldn't slip in the bath. Little extra touches like this really helped us. Having recently stayed in equivalent accommodation in both London and Paris, the Quay West is comparatively great value as well. The staff were very pleasant and helpful. The location of the hotel is also spot on. Perfect for the buzz of Southbank but strolling distance to the shopping in the CBD and the Botanical Gardens in the other direction. We will definitely stay here again when we return to Melbourne. Keep it up Quay West! A very pleasant surprise indeed.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJM275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 17, 2013
Thank you for choosing Quay West Suites Melbourne.It is wonderful to hear this is your home away from home and your "little one" was well catered for.

We look forward to your return to Melbourne soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 3, 2013

We stayed here last Friday night and couldn't be happier with our stay. After a last minute decision to stay in the city for the night, we only booked a few hours before checkin. To our surprise we found ourselves on the 15th floor with a beautiful view of the Yarra and CBD. They also gave us a complimentary 12pm checkout which was amazing as we would be looking at an extra $90 for this if we decided to stay elsewhere on Southbank. The room was clean and spacious and the private balcony was definitely the stand out for us. Breakfast at the Jarrah restaurant was lovely and so was the pool/spa facilities. We were really impressed with Quay West and will definitely return again!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marzii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 17, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, New South Wales, Australia
1 review
Reviewed February 3, 2013

I am wiritng in this forum to acknowledge the hard working people at the Quay West Suites that went out of their way to help us during our stay in late January.
I was travelling with my daughter (toddler) and my mum and ALL staff really went out of their way to make our life easier and comfortable. From providing a pram (because of a QANTAS mix up), to ensuring we had the necessaries upon request, even the service for a TV breakdown was instant.
Highly recommend staying here as the people are great and the location is fantastic- especially at the time of the Aussie Open!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 17, 2013
I was very pleased to learn that you found all our team at the Quay West to be friendly and professional. I will ensure your kind words are shared with everyone.

Thank you for taking the time to write such a warm and thorough review of your recent stay.
We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#10 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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