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“Great location” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
Ranked #10 of 157 Hotels in Melbourne
Certificate of Excellence
Brisbane, Australia
Level Contributor
321 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“Great location”
5 of 5 stars Reviewed January 23, 2013

I travelled down to Melbourne for the Australian Open Tennis and stayed at the Quay West, it is located very close to the Yarra in Southbank, a fabulous location with restaurants and shops all around, the city is a walk over the bridge to Flinders Train station and public transport is about 50m away or 30m to a water taxi.
The standard room was most acceptable and very clean; it had a small but good kitchenette and the bathroom was great with a large shower head, wonderful.
The only down side to the room was the bed, as it was 2 x single beds pushed together, I know that that is how it is done now but these two beds had a large ridge between them, fortunately I only needed one side.
Breakfast was OK, and had the basic breakfast foods, the service was good and the girls were always cheerful; the property is now a member of the Accor group and will accept the Advantage Plus Card for meals, so pretty good value.
Reception was good and staff very friendly.
A bit pricey but overall a great place to stay.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank wizard60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 12, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (235)
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English first
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed January 23, 2013

Quay West Suites Melbourne are not the cheapest, but you do get what you pay for with these appartments. Good size bedroom with king bed. Kitchen with plentiful cupboards and appliances. Two flat screen TV's. blueray Dvd.
Very clean and tidy.
Will be visiting again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 186378Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 23, 2013
Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 21, 2013

Quay West is ideally located on Southbank and a short walk from the Crown Casino, MCG, Rod Laver Arena and the Bourke Street Mall.
We have stayed here several times now and the service has been consistently outstanding. Nothing is too much trouble and staff go out of their way to be accommodating and friendly.
We prefer to stay on the higher floors as the views are fantastic. The suites themselves have everything you need including cooking and washing facilities, which help so much during extended stays. The beds too are incredibly comfortable.
Thank you Quay West, yet again, for helping to make our Melbourne stay so enjoyable!

Room Tip: Higher floors have fantastic views.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ALB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 23, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 20, 2013

Quay West Suites doesn't meet the Tripadvisor rating. The hotel was pretty average in facilities and the property lacks that x factor which a 5 star hotel should have. The standard cleaning was pretty poor and was the worst feature of the stay. However the desk staff were very helpful and it is really well located for the Australian Open, for south bank cafes and restaurants and for shopping.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank KSAX88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 21, 2013
Firstly, I am disappointed to hear that your experience did not meet your expectations.

Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your thoughts on Trip Advisor. I will pesonally review your comments with our housekeeper and aplogise for any lapse in this area.

We hope to welcome you back to the hotel again next time you are in Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrumbateman, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 19, 2013

3br apartment booked for girls tennis trip. Fab location for the tennis, nice views from one bedroom & communal areas.Breakfast included ok - nothing to write home about.
Pool, gym & spa excellent.
Feeling a bit chilly, donned the robe hanging in wardrobe, put hands in robe pocket and....ewww..
someones grotty tissue was in it! The robe had been hung folded, as if cleaned but NOT!
For $1,000 a night you would expect better, hec for $200 a night it should be.
Maybe next time back to the fab Langham.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, February 12, 2013
Thank you for your review, It is disappointing to read that you will not return to the hotel. I will personally follow up with our housekeeper regarding the bathrobe in the suite as this is unacceptable. This was an oversight from the team and we apologise.

We always appreciate when guests tell us when our services are not the way they expect. Hopefully one day you return and we can change your opinion of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

We had organised to stay in another apartment close to quay west suites, but unfortunately, the air conditioning wasn't working and it could not be fixed for a few days. The temperature at the time was 39 degrees ( at 6 pm) and was supposed to be as hot the next day too. My husband went over to quay west at 9 pm and got us an apartment at a great rate within minutes.
Nothing was too much trouble while we stayed ( for 5 nights) from allowing family to use a car park for a few hours, a rug for a picnic in the botanic gardens to lemonade for my husbands upset tummy. The apartment was spotless, the pool entertained our son for hours, the location was superb, the staff friendly and especially helpful ( thanks Hayley and Cathy) and the beds were comfy!!!
Thanks quay west, we will be back for sure!!!
Can't recommend more highly.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mandy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, January 21, 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne and pleased we could help out in a difficult situation.

It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I will personally pass on your comments to Hayley and Kathy at the Front Desk.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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