I booked the Regent Suite at the Westin for my wedding night and I let the hotel know that my bridal party and I will be there at 2 pm to get dressed into wedding attire. We were running a little late and turned up at 2:30pm. We went to reception to check-in but they told us the room wasn't ready and that it will become available at 3:30pm. The ceremony was at 4pm!!! The staff was not very apologetic but hastily organised for the room to be cleaned. We eventually got into the room which had been half-cleaned. The room was definitely not worth the $1200 price-tag, and we never got a formal apology from the Westin for their oversight. This is the most expensive mediocre hotel I have stayed in.
- Official Description (provided by the hotel):
- Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Melbourne Hotel Melbourne
- Westin Melbourne
- Melbourne Westin