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“excellent stay with excellent service”

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The Westin Melbourne
Ranked #16 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed June 20, 2014

We have just stayed at the Westin for 3 nights. The experience was great in all respects. Efficient and friendly service from the moment we arrived. Check in swift. We were allocated the interconnecting rooms we requested and they were huge - perhaps larger than standard because my partner is an SPG member? One roomed looked out onto Collins street - great view - the other into the internal courtyard, which I didn't mind, still good light.

The breakfasts were lovely - what one would expect from any hotel of this calibre - but excellent quality and great service. The chef remembered us across the 3 days and greeted us each morning. Proper loose leaf teas in pots, great coffee (as befits Melbourne).

We also ate in the restaurant for dinner several times which was also delicious and again excellent service. Room service was prompt.

The beds truly are heavenly and they provide pillows of different loft as standard. This is my third stay and won't be my last.

The only minor quibble was a mistake on the bill where we were charged for breakfast when the rate included it. As soon as I pointed this out it was removed with an apology.

This was a great stay in an excellent hotel. The location is perfect for Melbourne - right in the centre of everything and near all the great bars and restaurants along Flinders Lane.

  • Stayed: June 2014, traveled with family
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Thank belonderful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 29, 2014

Dear Reviewer. Thank you for taking the time to post your comments. We are delighted to hear your recent stay at The Westin Melbourne was so uplifting in every way. Our aim is to ensure our guest leave us feeling more rested and uplifted than when they arrived and the signature Westin room features such as the Heavenly Bed, certainly deliver our guests with such experiences. Thank you also for commenting on our intuitive and friendly service as our associates do take pride in their work and strive to ensure we connect with our guests always. We do apologize for the error on your account and happy this was rectified immediately.
We look forward to welcoming you back again soon. Be well.

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1,070 - 1,076 of 2,081 reviews

Reviewed June 20, 2014

Had a relaxing afternoon having high tea at the Westin. It was so nice to sit down, drink an assortment of teas, eat beautiful sandwiches and sweets and watch the busy people down on Swanston Street. The amount of food served was just right and a good balance of savoury and sweet.
High tea at the Westin also caters very well for people with food allergies and intolerances. The alternative options are so good that you don't feel like you are missing out!
Can't wait to return once the new menu arrives.

  • Stayed: June 2014, traveled as a couple
    • Value
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Thank YellowSmarties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 29, 2014

Dear Reviewer. Thank you for your lovely comments regarding our Eclair Affair High Tea. Our new High Tea winter menu will be released tomorrow so we look forward to welcoming you back to The Westin Melbourne. Be well.

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Reviewed June 20, 2014

The location was perfect being a 5 minute walk to Federation Square. The staff were welcoming & helpful throughout our stay. The hotel was immaculate. After arriving into Australia early in the morning they were able to check us in early as there was a room available. This was much appreciated. Our standard room was spacious with a comfortable king size bed, however the pillows were too thick for my liking, with no pillow menu on offer (something that even lower 4 star chains such as Novotel offer). The check-in guy asked if we were a member of their Starwood Preferred Guest programme. I told him we were not & that (I thought) was the end of it. But no, he had signed us up without asking, which became evident when the emails started arriving. Really, he should have sought our permission first. Aside from these 2 negatives, this was a very nice place to stay.

Stayed: May 2014, traveled as a couple
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 29, 2014

Dear Reviewer. Thank you very much for taking the time to provide your review. We are delighted you enjoyed our enviable location in the heart of Melbourne along with our spacious guest rooms that we are known for. On your next stay please do let us know your pillow preference as we do have a range available for you to choose from. Once confirmed for future stays we will update your profile to ensure each stay your “pillow preferences” are placed in the room prior to arrival.
We genuinely apologize you were signed up to our loyalty program as approval must be given from the guest before sign up. We strongly encourage you please to contact our Front Office Manager directly so we can follow up and investigate immediately and offer our profuse apologies. We look forward to welcoming you back in the near future. Be well.

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Reviewed June 12, 2014 via mobile

Chose to stay at this location for the facilities and it's proximity to public transport and sites. We were initially given a room that faced an ugly wall - we requested a change and they obliged and we were able to have a nice view then of the city. The swimming pool and gym were great, the breakfast buffet had everything you would expect and ala carte.

We had dinner in the city but had cocktails in the lounge bar which were of a very high quality with great service.

Valet parking was prompt and efficient.

We would stay again

  • Stayed: May 2014
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Thank MrsMBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 17, 2014

Dear Reviewer. Thank you for your comments. We are delighted you enjoyed our enviable location in the heart of Melbourne and the delicious cocktails in the Lobby Lounge.
On your next visit you may want to try our Geal Lending. Westin hotels has partnered with New Balance to provide running shoes and clothing during your stay, for a nominal single fee of AUD$ 5.00 for the use of the items. The socks are brand-new and yours to keep. The running shoes are fresh and clean. We look forward to seeing you again soon. Be well.

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Reviewed June 11, 2014

Nice hotel, great location, but choose a high floor. I was on the second floor above a lane, very noisy around 12.30am and again at 3am when rubbish was being collected for half an hour, horrendous.

No power points next to the bed was also an issue.

  • Stayed: June 2014, traveled on business
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Thank Mickthered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 17, 2014

Dear Reviewer. Thank you for taking the time to share your comments regarding your recent stay, your feedback is important to us. We are happy to update your profile to ensure your next stay with us is more fulfilling. We sincerely hope you consider staying with us again and may we request you contact our Front Office Manager directly prior to your next arrival to ensure a restful night’s sleep in our Westin heavenly beds. Be well.

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Reviewed June 10, 2014

Enjoyed a couple of nights' stay here. Very comfortable bed, convenient desk, lovely shower and bath and good supply of toiletries. Towels nice and soft. Rooms (228) fairly large and quiet. Main issue that my room overlooked the entrance and was dark. Also could look around the corner straight into another room. Breakfast very good with nice pastries, fruit and cooked items (I did not have anything warm). Breads slightly disappointing as there were no artisan loaves. Cappuccino excellent, best one I had in two weeks of travel. Dinner in restaurant also very good, if expensive. Recommend steak. Hotel very conveniently located next to theatre and in the centre of the shopping area close to station. Wifi $20 a day, which is very steep, although free access in lobby.

  • Stayed: June 2014, traveled on business
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Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 29, 2014

Dear Reviewer. Thank you for your review. We are pleased you enjoyed our Heavenly Bed and toiletries. We will share your comments regarding the Artisan loaves with our chefs. We look forward to seeing you again soon. Be well.

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Reviewed June 9, 2014

We had the pleasure of staying here for 3 nights/4 days on a recent long weekend to Melbourne. Every staff member we encountered was very helpful and nothing was too much trouble. The room was well appointed and bed itself was fantastic, large and very comfortable. The location of the hotel was really central and close to everything we wanted to do. Would definitely stay here again.

  • Stayed: June 2014, traveled as a couple
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Thank detracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded June 17, 2014

Dear reviewer. Thank you for your comments, your feedback is important to our hotel. We are delighted to hear that you appreciated our high service standards which we are well known for and our well appointed rooms with signature Westin features such as the Heavenly bed – the name really does say it all and it offers a very restful night’s sleep indeed.
We look forward to seeing you again in the near future. Be well.

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Additional Information about The Westin Melbourne

Address: 205 Collins St | Melbourne, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#12 Family Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range: $194 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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