We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location for business or pleasure”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Melbourne
Ranked #16 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed December 22, 2013

Recommended by local friends Westin Melbourne didn't disappoint. Large room, heavenly bed, enormous bathroom with huge bathtub and large walk in shower. Elemis toiletries - all lovely. Ticks all the boxes I expect from Westin. Top marks for location, walking distance to CBD and most tourist attractions.

What really annoyed me was the add-on wifi charges. Free in the lobby but not in the room? So if you walk in off the street and buy a coffee you can get free wifi but pay several hundred dollars for a room and its $20 a day? Come on management, wake-up, add $20 to the room rate if you must, we would probably pay it and leave without feeling ripped off!! Better still give guests free wifi, I travel extensively and most 4-5 star hotels don't add an obvious charge. I don't buy it that not everyone wants wifi so they keep the room rate down. My parents have iPads!

Stayed: December 2013, traveled as a couple
1  Thank jayne2164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 30, 2013

Dear Reviewer. Thank you for taking the time to post your review. We are delighted to learn of your overall fulfilling experience for your visit to Melbourne. Our central location certainly provides convenient access to all Melbourne has to offer and we are glad that you enjoyed our spacious and well appointed in room features such as the White Tea toiletries, Heavenly bed, bath and shower, that we are renowned for. However, we would like to take this opportunity to apologise that the in room Wi-Fi charge dampened your otherwise uplifting stay. Your comments are both well received and noted by management for further discussion. We sincerely look forward to welcoming you back to The Westin Melbourne in the not too distant future. Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,084)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,191 - 1,197 of 2,084 reviews

Reviewed December 21, 2013

Stayed at Westin Melbourne between 19 and 22 September 2013. Room was clean and well equipped. Staff very friendly and attentive. Breakfast Buffet was excellent. Very centrally placed for shopping and theatre.

Stayed: September 2013, traveled on business
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 30, 2013

Dear Reviewer. Thank you very much for taking the time to provide your positive review. It is always a pleasure to hear our guests have such a satisfying stay in every way. We are delighted you enjoyed our enviable location in the heart of Melbourne, delicious gourmet SuperFoodsRxTM buffet breakfast in our signature restaurant Allegro and our instinctive and personalised service which our staff are well known for. During your next visit, may we mention, if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We certainly look forward to welcoming you back to the Westin Melbourne again. Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Tucked away in the middle of the shopping and theatre district, the Westin is a great location. The lobby is beautiful and the beds are so comfortable (featuring their heavenly bed) - even more important, the staff were very friendly and extremely accommodating. When our pre-arranged transport did not show up, we called the hotel and Paul from the concierge desk assisted us in getting to the hotel. He even reconfirmed our other travels to ensure this didn't happen to us again! Their Business Center was very nice and offered coffee, tea and water. Great place in a great location.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rooville47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 19, 2013

Dear reviewer. Thank you for taking the time to provide your feedback. It is always a pleasure to hear that our guests have such an uplifting stay in every way. With our coveted Collins Street address, The Westin Melbourne is the city's stylish centerpiece, surrounded by designer boutiques, theatres, galleries, and Melbourne’s finest attractions including Federation Square, the Arts Centre, MCG, and the Tennis Centre. We are pleased to learn that you appreciated the instinctive service as our associates take pride in their work and do work hard to instill these high service standards. We will ensure we pass on your comments to the team, in particular to our concierge associate Paul. Finally, we are also pleased that you enjoyed our signature Heavenly bed – it certainly offers a revitalising night’s sleep. It might be worth mentioning that you can actually ‘take a piece of heaven home’ as the signature Heavenly bed and Heavenly linen are available for purchase directly through our Hotel (Heavenly Linen currently available at 25% off – until 31/12). We do look forward to welcoming you back to The Westin Melbourne in the not too distant future. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

Fantastic location in the heart of Melbourne, surrounded by lots of shoppings and restaurants. Hotel staff is extremely friendly and helpful. The room is spacious and comfortable. Their heavenly bed is one of the best mattress i ever slept on. A highly recommended hotel.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ann_CJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 16, 2013

Dear guest. Thank you for taking the time to post your review. We are delighted to learn of your overall fulfilling experience on your recent visit to Melbourne. Our central location certainly provides convenient access to all Melbourne has to offer and we are glad that you enjoyed our spacious and well appointed in room features that we are renowned for. You can actually ‘take a piece of heaven home’ as you can purchase our signature heavenly bed and linen directly through our Hotel (Heavenly Linen currently available at 25% off – until 31/12). We look forward to welcoming you back to The Westin Melbourne in the not too distant future. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

My husband and I have an annual weekend in Melbourne without the kids to shop and chill. We decided this year to stay at The Westin as I have previously stayed in their Sydney motel and loved it.
The hotel is in one of the best locations in Melbourne, close to everything so when you fill your arms with bags you can easily call past and drop them off to head out again! Our check in was quick and efficient as was the business of dropping the car off. All staff were very friendly and new what they were doing. We were upgraded on arrival but I think the room was pretty much on par with what we had already booked from what I could gather. The rooms are nice and big as are the bathrooms. Its the bed that is exceptional, soooo comfy. We had a great view of the city which was lovely to see especially at night with all the city Xmas lights.
The only negative was the slowness of the staff in the lounge area. We had shopped all day and were quite thirsty as it was hot and we had to wait forever to be served for a drink. After one drink we decided to head out because we got sick of waiting for another. We were sitting on the balcony so they may have forgotten we were there. Other then that the hotel was pretty faultless and we would definitely stay again.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank krush7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 16, 2013

Dear Reviewer. Thank you very much for taking the time to provide a review, your feedback is important us. We are pleased you both enjoyed your “mini moon” and shopping spree as we are in the perfect location to do anything and everything. However, we are disappointed to learn the less than efficient service you encountered in our Lobby Lounge. Your feedback is well noted and we will definitely pass on your comments to the team so they may readdress coverage with the team on the balcony area. During your next visit, may we mention, if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary. We certainly look forward to welcoming you again. Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

We booked two nights at this hotel for our wedding weekend. The room was lovely, the staff by and large were fantastic. In particular, the GM Debra Watt, was brilliant and should be an inspiration to all hotel managers. Unfortunately the hotel was let down by terrible night service in room dining... which after a wedding is an important feature for a hungry groom. I ordered a sandwich off the menu that cost $28, took over an hour to get to me because the completely wrong thing came the first time, when it arrived, it was dry, the turkey was leathery and it was quite possibly the worst room service experience I have had. When checking out, I explained this to the girl on the front desk, who merely apologised and said she would pass on the feedback to to the cook. No offer to refund my $28. I did not catch her name, but I remember her badge informed me that she likes rock climbing... perhaps she is better at that than customer service. This unfortunate event had to lower my rating on service from what should have been a 5 plus down to a 3 overall despite the shining example of the manager.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ausventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 16, 2013

Dear reviewer. Firstly, we would like to thank you for your comments as your feedback is very important to us. We congratulate you on your marriage together and wish you a lifetime of happiness. We do apologise for the less than satisfactory in room dining experience and we have refunded your account. We do hope to have the opportunity to welcome you and your wife back to The Westin Melbourne for perhaps your first year anniversary. Please do email the GM as she would be delighted to assist with your reservation. Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Once again we had an amazing weekend at the Westin. Everything from valet parking, fast and friendly check in, beautiful room with balcony opening out to view of the church, swimming in the pool, working out in the gym and a delicious breakfast, was truly a five star experience. Thank you again I'm sure we will be back.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank echidna72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded December 16, 2013

Dear Reviewer. Thank you for posting such uplifting comments regarding your recent stay with us, it is always a pleasure to hear that our guests have such a satisfying stay in every way. We are delighted you enjoyed our instinctive and personalised service which we are so well known for and you experienced all the hotel has to offer, including the recently upgraded Lifefitness equipment in the WestinWorkout studio (open 24hrs). A personal favorite of our guests is the beautifully designed lap pool in our WestinWELLNESS centre. Even if a guest does not go for a swim, it certainly is something to view from a design aspect. Our Deluxe rooms on Flinders lane featuring a Juliet balcony are quite popular that many guests for the commanding views of St Paul’s Cathedral next door. We look forward to welcoming you back again in the not distant future for another refreshing stay. Be well.

NB. During your next visit, may we just mention that if you are not already a Starwood Preferred Guest member, you can request to join the program so we may keep you informed of our special offers and you receive 15% off food in all our venues (T& C’s apply). Membership is complimentary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Southbank
The Langham, Melbourne
The Langham, Melbourne
#5 of 161 in Melbourne
5,969 reviews
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#23 of 161 in Melbourne
4,565 reviews
Central Business District
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel
#25 of 161 in Melbourne
926 reviews
Show Prices
Show Prices
Show Prices
Park Hyatt Melbourne
#10 of 161 in Melbourne
2,917 reviews
Central Business District
InterContinental Melbourne The Rialto
Central Business District
Novotel Melbourne on Collins
Show Prices
Show Prices
Show Prices

Been to The Westin Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Melbourne

Address: 205 Collins St | Melbourne, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#12 Family Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range: $195 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Agoda, Travelocity, getaroom.com, Hotwire, Priceline, Evoline ltd, HotelQuickly, TripOnline SA and Cancelon so you can book your The Westin Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing