As my husband has stayed at The Westin a couple of times in the past and recommended it to me, I expected the service to be special . Even so, my expectations were exceeded, in the first instance by the quality of the confirmation email from The Westin and the helpful information provided (e.g. SPG offers and weather forecast).
Then, a couple of days before checking in, I received a phone call from Regina in Reservations, offering me an upgrade from a Standard Twin to a King Deluxe room. It's certainly worth being an SPG member! Regina was very friendly yet professional and made me feel welcome before we'd even arrived at the hotel. I mentioned in passing that my daughter and I were visiting Melbourne to celebrate her graduation from secondary school. Regina asked me my daughter's name and arranged a surprise welcome plate of goodies in our room accompanied by a lovely card with a personalised message to my daughter. I was impressed by Regina's thoughtfulness and the obvious care she put into the wording on the card. It really made my daughter feel special to be acknowledged by the hotel in that way.
Our seventh floor room was spacious and comfortable and overlooked City Square. Huge king size bed was more than adequate for the two of us (as we'd originally booked a twin room, we were offered a single rollaway in addition to the king bed but declined). We really enjoyed watching the passing parade along Swanston Street, the trams and buskers. Fantastic location so close to Flinders St station, restaurants and shops.
During our stay, I found all of the staff to be polite, prompt and friendly. Nothing was too much trouble. Concierge Steve was spot-on with his recommendation of departure time for airport (the transport company had suggested leaving earlier but Steve rightly advised that this would be too early.) The doormen were lovely and surprised me with their old-fashioned courtesy (such a shame everyone isn't as courteous as these gentlemen!) Everything was done with a smile.
- Official Description (provided by the hotel):
- Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions.SPG Members receive complimentary in room internet when booking direct. ... more less
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- Also Known As:
- The Westin Melbourne Hotel Melbourne
- Westin Melbourne
- Melbourne Westin