We had a little over a week at the Lyall and when you stay this length of time at a single place you do notice things. Staff at the Lyall at all levels, from front desk to housekeeping, make this place and they were very friendly and accommodating, both to ourselves and particularly to our small child and to his fondness for the jelly bean jar. Overall, as most other reviewers note, it's close to transport, an easy walk to the city and rooms are generally quiet. The free WIFI and valet parking are also a bonus. However, we were a little disappointed with the condition of the rooms, the television and the quality of the food in room service. My general belief is that if you're going to stay in a boutique hotel it should be just that - boutique and special and it should provide an experience that is different to the one you could have at home. Unfortunately, The Lyall suffers from a lack of attention to the little (or perhaps bigger) details in the rooms, you'd really want to see attended to at this level. While the public areas were generally well cared for, in our two bedroom suite the walls, skirting boards and scotia were scuffed, chipped and marked in more places than I could count and in the kitchen the carpet had split and become frayed. The television service, very important when you're stuck with a toddler, was supposedly Foxtel but was only a small and not very varied selection of channels which bore little resemblance to the provided guide and it was guessing game using the remote. The quality of the room service food was fairly average, particularly breakfasts and the kitchen could do well to ramp up both choice and quality. On the plus side, the bathrooms were a generous size and the beds very comfortable. We'd love to stay again but we'd also like to see some tender loving care being by way of a makeover.
- Official Description (provided by the hotel):
- Let us pamper you. A true 5 Star service Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more less
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- Also Known As:
- The Lyall Hotel Melbourne
- Lyall Hotel Melbourne