We arrived at this hotel expecting the same standards as when we had previously visited some 4 years ago. What a disappointment, here is the list of what we were confronted with:
*very basic small TV that we couldn't view from the bed
*being woken at 9.00 o'clock in the morning by a call from housekeeping asking when could they clean the room (we had arrived the night before after a long flight)
*a further knock on the door at 10.00 c'clock again wanting to clean the room
*indifference displayed at reception when we voiced our concern about being disturbed by housekeeping (a Do Not Disturb sign was placed on our door)
*being woken at 1.00 in the morning by "guests" physically fighting each other and screaming abuse at each other
*no response from reception after advising of the disturbance
*continually requesting new access cards as the cards failed on so many occasions.
*battling accounts to have the so called "green" discount for breakfast.
The most disappointing aspect of our stay was that management simply did not care.
- Official Description (provided by the hotel):
- Stamford Plaza Melbourne is a leading 5 Star Melbourne CBD hotel with 282 suites and 26 brand new superior rooms.Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the pool facility featuring sleek furnishings, a hydration station, spa and sauna facilities, and a well equipped gym with cardiovascular and weight training equipment. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more less
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- Also Known As:
- Stamford Plaza Melbourne Hotel Melbourne
- Stamford Plaza Hotel Melbourne
- Melbourne Stamford Plaza Hotel