I wouldn't classify this hotel as 5 stars... One of the lifts was broken which meant lenghty waits, and our keys wouldn't unlock the door to our room.
We had to ask them TWICE to fix this issue. The first time we had to go all the way back down to the foyer and sort it out, and the second time we called from the phone next to the lifts and were told that someone was on their way up.
We waited ten minutes and still no one arrived so we had to go back downstairs and actually ask them to come up.
This kind of thing would be acceptable at some dodgy motel in the suburbs but this is apparently a 5 star hotel in the city. If it happened once then that is understandable, but to have to deal with this kind of crap a second time round and to be kept waiting is pretty much a joke.
The carpet on our level was very dirty and off-putting - the room itself was nice however it was totally ruined as the bed was hard as a rock and resulted in one of the worst night's sleep I have ever had. Pretty disappointing considering the amount we paid.
- Official Description (provided by the hotel):
- Stamford Plaza Melbourne is a leading 5 Star Melbourne CBD hotel with 282 suites and 26 brand new superior rooms. Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions. The hotel is a 10-minute walk from Flinders Street station and Federation Square and a 25-minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Guests can enjoy the pool facility featuring sleek furnishings, a hydration station, spa and sauna facilities, and a well equipped gym with cardiovascular and weight training equipment. Each services such as 24-hour reception, concierge and in-room dining service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more less
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- Also Known As:
- Stamford Plaza Melbourne Hotel Melbourne
- Stamford Plaza Hotel Melbourne
- Melbourne Stamford Plaza Hotel