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“This isn't five stars”

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Stamford Plaza Melbourne
Ranked #39 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“This isn't five stars”
Reviewed May 8, 2011

I wouldn't classify this hotel as 5 stars... One of the lifts was broken which meant lenghty waits, and our keys wouldn't unlock the door to our room.

We had to ask them TWICE to fix this issue. The first time we had to go all the way back down to the foyer and sort it out, and the second time we called from the phone next to the lifts and were told that someone was on their way up.

We waited ten minutes and still no one arrived so we had to go back downstairs and actually ask them to come up.

This kind of thing would be acceptable at some dodgy motel in the suburbs but this is apparently a 5 star hotel in the city. If it happened once then that is understandable, but to have to deal with this kind of crap a second time round and to be kept waiting is pretty much a joke.

The carpet on our level was very dirty and off-putting - the room itself was nice however it was totally ruined as the bed was hard as a rock and resulted in one of the worst night's sleep I have ever had. Pretty disappointing considering the amount we paid.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BelleKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 25, 2011
Dear Guest,

Please accept my apologies for the inconvenience of the lift and your keys not working during your stay.

I do hope you will return to Stamford Plaza Melbourne where we hope to demonstrate that we are capable of meeting your expectations.

Yours faithfully

Karl Unterfrauner
General Managaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (441)
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English first
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 7, 2011

Booked Stamford because of it's handy location but it is really disappointing. List of complaints too numerous to write... Hotel is more like a 3 star. Would definitely not stay here again.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamburggirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 25, 2011
Dear Guest,

We would like you to give us your feedback personally. Please give me a call on (03) 9659 1175 at your convenience.

Yours sincerely,


Karl Unterfrauner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 6, 2011

Stayed here 3 nights with a toddler. Rooms were compact & just managed to fit the portacot in the bedroom by the window. Great amenities, loved the buffet breakfast and the pool and location was only minutes walk from central Melbourne. Can't say enough about the location, we even walked to Little Malaysia in the evening for dinner, on the edge of Chinatown. Service was excellent, supplied highchair & portacot quickly and even charged up our mobile phone as we left our charger behind! Room service food was okay too.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nasturtian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 25, 2011
Dear Guest,

Thank you for your feedback.

We hope you return to see us soon.

Yours sincerely

Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 2, 2011

I stayed at the Stamford Plaza over easter 2011, and it definitely was not worth the money spent. The foyer of our level smelt of cigarette smoke and there was dirty linen piled against the wall as we came out of the elevator. The room was dark with absolutely no natural sunlight. Staff were mildly friendly. This hotel does not deserve a 5 star rating.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bellabella788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 25, 2011
Dear Guest,

I am sorry you didn't enjoy your stay at Stamford Plaza Melbourne. If you would like to discuss this further with me please give me a call on (03) 9659 1175 at your convenience.

Yours faithfully,



Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 28, 2011

We stayed for one night in the 'Hermitage Suite', described as a loft style suite. In reality, it was a poor use of a narrow section at the end of the hall with very dated bathroom, fixtures and old and dusty scalloped curtains. The cleaner must have done a 'dump' as the toilet was filthy and not flushed on our arrival. A most unacceptable state for any hotel. The bathroom itself was cramped and dated. No choice of pillows. All four were hard and high.

The foyer is dim, check-in was very slow and only one of the two elevators were working leaving crowds of people waiting to get up and down from their rooms. The bar staff at Harry's were rude and the groups of football fans spoilt the atmosphere.

The breakfast was reasonable and the staff were helpful. Valet parking worked well if not slow, took 30 mins to return the car.

Room Tip: Don't bother with the Hermitage Suite
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montville03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 3, 2011
Dear Guest,
Many thanks for your feedback. Please accept my apologies for the unsatisfactory stay.
I appreciate your nice comments on the staff.
Please note that we offer a variety of newly renovated rooms.
Yours faithfully
Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 28, 2011

Stayed Anzac weekend. Loved the hotel. Staff friendly and helpful. Rooms clean and tidy. Nice little bar (Harrys bar) sensational buffet breakfast which was included in deal, even got a brewed coffee with breakfast with no charge. Nothing was ever a problem, we could take our unfinished champagne back to our room with ice bucket. Ordered a room service cheese plater which was again sensational.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gussy001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustyMelbourne, General Manager at Stamford Plaza Melbourne, responded to this review, May 3, 2011
Dear Guest,
Many thanks for your nice comments.
I will ensure to pass your feedback to all staff concerned.
Yours faithfully
Karl Unterfrauner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 23, 2011

We stayed at the Stamford Plaza for two nights just prior to Easter, on a visit to Melbourne to see the Bob Dylan concert.

We had booked (and paid in advance) in January, when we bought our concert tickets, and got a reasonable deal (Just under $200 per night) for a plush hotel in an ideal location.

I got a reminder phone call on Monday, confirming our booking. Nice touch.

We checked in at lunch time, a bit before the 2 pm check in, and although our room wasn't ready, the helpful staff at reception said that they would check with Housekeeping and get the room ready as soon as possible. We were on holidays, and wanted to get a bit of lunch, so we told them there was no hurry, and stored our case at reception. We lunched at a nearby cafe, and strolled through Fitzroy Gardens (just a few short blocks away).

Our room was comfortable and clean. Although compact, the layout didn't feel cramped. It was nice having a bench (and a small kitchen sink) rather than a bare hotel room. It was equipped with a microwave, electric kettle and a toaster, but no hotplates, and some basic crockery and cutlery. It would have been ok for heating something up, but not much more. (not an issue for us).

We stayed in the East Tower, which includes reception, the pool and the gym facilities. The West Tower has the restaurant, and is across a small lane ( or accessed by a walkway on the first floor). If you wish to use the pool or the gym, it would be a good idea to request a room in the East Tower.

The pool was small, but a comfortable temperature, and open from 6 am to 10 pm. We were the only swimmers at 6 am, which is just as well, because it is fairly small. We have stayed previously at the Stamford Sydney Airport, which has a larger pool (heated, but outdoors, on the roof) which was better for doing some laps.

We found the room very comfortable and clean. Being quite high up, there was no street noise, so we had a good sleep. The mattress was nice and firm.

The only minor gripe related to the light switches - some of the switches near the door controlled whether other light switches could be turned on or off. We eventually worked it out, but it might have been helpful if there had been some in-room information explaining how they worked.

The staff were, without exception, friendly and helpful. Their friendliness seemed quite genuine, which is not always the case in flash hotels. One chap helped us with directions to the concert, and the next morning was keen to find out what it had been like.

I'd be happy to stay at the Stamford again.

Room Tip: Ask for east tower if you want to use the pool
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susannah_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Melbourne

Property: Stamford Plaza Melbourne
Address: 111 Little Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#38 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stamford Plaza Melbourne 5*
Number of rooms: 308
Official Description (provided by the hotel):
Stamford Plaza Melbourne is a leading 5 Star Melbourne CBD hotel with 282 suites and 26 brand new superior rooms.Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the pool facility featuring sleek furnishings, a hydration station, spa and sauna facilities, and a well equipped gym with cardiovascular and weight training equipment. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more   less 
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Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel

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