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“Amazing......”

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Sofitel Melbourne on Collins
Ranked #16 of 159 Hotels in Melbourne
Certificate of Excellence
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Amazing......”
Reviewed July 16, 2014

We had dinner at the restaurant for a special occasion..... Well our meal and service was special. The views are brilliant. The restaurant is amazing. Our table was at the window with comfy chairs. Love the fact it's spacey and your not on top of each other... The staff and service was brilliant. You dont feel like your being rushed to get you in and out.Had the best risotto I have ever had. It's a bit pricey but still worth the experience. I would definitely go back and experience it again. Make sure you book as it is popular.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank MA110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, July 20, 2014
Thank you for your lovely comments and thank you for choosing to celebrate your special occasion at Sofitel Melbourne On Collins. I delighted to read that your dining experience was truly enjoyable. Your kind words about the service received by our Ambassadors is also very much appreciated and I will be sure to pass on your feedback to our Food & Beverage team. We look forward to welcoming you back to Sofitel Melbourne On Collins.
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5,230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (823)
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Sydney
Level Contributor
121 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 15, 2014

My wife and I stayed for 5 nights at this hotel and we were impressed with everything about The Sofitel.
We paid the extra money for Club Sofitel access and have to say that it was worth the extra cost. Sure you get breakfast included and free alcohol of an evening, but we were truly treated like VIP guests, especially by Jenny, Max and Alana who went out of their way to make us feel special. In saying that, every member of staff offered first class service, which is a credit to management.
Our room on level 49 was comfortable, with quality fixtures and great views and an awesome bed.
It really is the little extra touches that make Sofitel Melbourne , which is in a great location at the top end of town and within walking distance of everything you need, the only choice for a 5 star stay in Melbourne.

  • Stayed July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank aussiefamilySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, July 15, 2014
Thank you for your review on Tip Advisor. Pleased to read you enjoyed your stay with us and the Sofitel Club lounge experience. Your kind words regarding the service provided by Alana, Jenny and Max is truly appreciated. They will be thrilled to hear your comments. We look forward to your return to Sofitel Melbourne On Collins in the not too distant future.
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Sydney
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 14, 2014 via mobile

Was totally blown away by our stay at the Sofitel this weekend! We used my 30th birthday as not only a chance to celebrate but to also have a short break before the birth of our second child. When we arrived to drop our bags off before lunch, Bjorn wished me a happy birthday and we later found out he had upgraded us to a suite on the top floor which was absolutely beautiful!  It didnt end there - they delivered a bottle of sparkling wine as a gift too. We had breakfast both mornings which not only had amazing views but a delicious range of food. It was extremely hard to fault anything,  each and every staff member was friendly and helpful. I loved the personal touch when we called reception with questions too. The only thing I was surprised about was that the hotel didn't have a swimming pool but that didn't bother us at all. Thank you so much for an unforgettable stay! We rarely get away with a young child and another one on the way and it was such a relaxing time that we will cherish for a very long time.

Stayed July 2014, traveled as a couple
Helpful?
Thank debtho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, July 15, 2014
Thank you for your lovely comments and thank you for choosing to celebrate your 30th Birthday at Sofitel Melbourne On Collins. It is wonderful to know that we met your expectations across many levels. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. I will ensure your kind words are shared with everyone. Wising you all the best for the impending arrival of your second child.
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Traralgon, Australia
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 13, 2014

we were quite surprised on arrival when we were greeted by a young lady who was supposed to get our cases out of the car, the young lady was very nice and tried very hard on her own. Check in was a pleasant experience and done with great professionalism. We waited in our room for one and a half hours for our bags to arrive after 3 phone calls they finally arrived. Room service was next, we hard a corner room and the view was outstanding, we order a meal and could not here the attendant ring the door bell as in was near the door around the corner. After the phone call from the hotel to inform us that our meal had been at the door for 5 mins, than we were made feel it was our fault, quite disappointed. The bed was amazing and the bath was great. if the last thing happens leaves a lasting impression, then the lady in the foyer at the end of our stay was so nice and pleasant, her alone made my day with her manner and greeting and as well as her best wishers could do nothing but put you I a nice mood.

Room Tip: corner rooms give an amazing view or our great city
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Marven6667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, July 15, 2014
Thank you very much for providing us with your feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from one the Ambassadors upon your departure from the hotel.
Your constructive comments are appreciated and well taken. We sincerely apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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