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“Superb”

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Sofitel Melbourne on Collins
Ranked #17 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed May 2, 2014

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank SydneyMannix
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded May 4, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviews (5,335)
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2,125 - 2,131 of 5,336 reviews

Reviewed May 1, 2014

Great service from every staff member we encounted. Unfortunately, we accidentally left some clothing behind in the wardrobe. The staff have been excellent in helping us get them back home.Would have been a FIVE rating but for the loud noise from the bar/restaurant area at 12:30 AM. We were just one storey above the bar(36), and the noise really was quite bad. I would definitely ask for a higher room next time.

  • Stayed: April 2014, traveled as a couple
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Thank CR111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded May 4, 2014

Thank you for posting your review on Trip Advisor and thank for your comments regarding the service you received from our Ambassadors. I was also concerned to read about the noise factor you have experienced during your stay with us. Please accept my sincere apologies. We certainly can assign a room on a higher floor upon your next visit to the Sofitel Melbourne on Collins.

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Reviewed May 1, 2014

I stayed for one night at the Sofitel on Collins to attend a meeting in Melbourne but have also stayed here previously. Lovely hotel, friendly, professional and helpful staff. Fantastic views from my room! As I arrived late I ordered room service and had THE best club sandwich with fresh side salad - really delicious and not overpriced for a major city hotel.
Would definately choose to stay here again.

  • Stayed: April 2014, traveled on business
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Thank Bethie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014

Stayed here for a couple of days. The view from the club lounge is really top notch!! Access to the main downtown area of Melbourne and the river front is quick and easy. The property felt a little old and can possibly use an upgrade/renovation.

  • Stayed: March 2014, traveled with friends
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Thank deepdebroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded May 1, 2014

Thank you for posting your review on Trip Advisor. I was pleased to read you had an overall enjoyable stay with us at Sofitel Melbourne On Collins. We hope to welcome you back in a not too distant future.

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Reviewed April 30, 2014

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank henryh20132013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded May 1, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 29, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Xanthe S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded April 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 29, 2014

I love the Sofitel! Very professional staff where nothing is an issue to them, fantastic views no matter what side of the building you are on, great rooms, and one of the best breakfasts I have ever had in a hotel. If you get a chance, stay here!

Room Tip: I think they are all good rooms, never had a bad one!
  • Stayed: May 2013, traveled on business
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Thank cheekyd0g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded April 30, 2014

Thank you for telling us about your experience at the Sofitel Melbourne on Collins.
It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone.
We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future

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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#16 Luxury Hotel in Melbourne
Price Range: $196 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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