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“Pre New Year Time Out”

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Sofitel Melbourne on Collins
Ranked #18 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed January 3, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ShirlsWorldAway
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,480 - 2,486 of 5,451 reviews

Reviewed January 3, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Paul D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2014

I have probably stayed at 100 more hotels than what I have reviewed, and to date I don't believe I have ever given a hotel a perfect 5 star rating until now. But the Sofitel on Collins has certainly earned this rating and has raised the bar for all other Sofitels, so take note!
The Valet service - Dressed in full garb including Top hat and gloves, we received a fully professional valet service and a welcoming smile.
Concierge - Helpful and prompt
Front desk check-in- skilfully executed with attention to detail, friendly, warm and helpful. The lady also knew her job well and didn't waste unnecessary time, but did not rush us either.
The Room - Located on the 41st floor, this room was impeccably clean, there were no ratty corners or broken furnishings which I have come across at other Sofitels. The bed was super soft, which I am not a big fan of, but my wife loves it. We had 3 windows facing Collins street and the view of the fireworks was amazing. Best view ever and I will definitely rebook the same room for next year.
The Atrium Bar - Great service - the skilful bar-staff made excellent cocktails, and served complimentary nibbles at no additional cost. We ordered some small plates of food, the spring rolls and the peeking duck pancakes, the servings were very generous.
The Gym - there is a large spacious gym located on the 36th floor. All the equipment is in good order and there are also 2 electric massage chairs, which I happily made use of one. It also has great views in 2 directions overlooking spring street and out towards the MCG.
My only complaint is that the whole service and experience was so good, it makes the other Sofitels look bad..lol

Room Tip: Ask for a room facing Collins street or Spring street, The views are excellent.
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Globalcrtique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 30, 2014

Thank you for taking the time to post your review on TripAdvisor. It is not often one takes the time to write with such thoughtful praise. Your kind words regarding your experience at the hotel and the subsequent service provided by our Ambassadors is truly appreciated. I have shared your caring words with our staff. We look forward to welcoming you back in a not too distant future.

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Reviewed December 31, 2013

We had two nights here to celebrate New Years Eve and booked a room with a view. I didn't think the view would be that great but it was truly amazing! We could see the MCG, Treasury Gardens, the Yarra etc and the fireworks were brilliant. I was impressed with the service and the staff really made our stay special. They are really child friendly and I was surprised at how quiet our room was. Drinks in the Atrium bar was a highlight- even the fairy floss mocktail for our son. Breakfast on New Year's Day at No.35 was great considering how busy it was it did not feel crowded. Think I have to make this a NYE tradition and stay again.

Room Tip: If you pay extra for a view you won't be disappointed.
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  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 30, 2014

Thank you for taking the time to post your review on TripAdvisor and for choosing to stay at Sofitel Melbourne on Collins. It is not often one takes the time to write with such thoughtful praise. Thank you for your positive feedback and I hope we have the pleasure of welcoming you and your family back in a not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

This hotel has the Wow factor right from the start driving into private alleyway greeted straight away. Check-in told you've been upgraded to a superior room with views out over the bay - views to die for over Federation Square, M.C.G. just to name a couple of places. As Howler we booked Christmas Dinner Level 35 with our two grown-up sons who live in Melbourne - our whole night was one to remember. Words are not enough it was stunning, service/food/views. Loved it!!

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 28, 2014

Thank you for posting your review on Trip Advisor and for choosing to stay at Sofitel Melbourne On Collins. Your kind words regarding your experience at the hotel and the subsequent service provided by our Ambassadors is truly appreciated. We hope we have the pleasure of welcoming you and your family back in a not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank anny65
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 31, 2013

Having recently experienced two other Sofitel Hotels in Cambodia, which were wonderful, to stay in, Sofitel on Collins was sheer delight. I especially love the pillows. My Deluxe King Sized room on the 40th floor had spectacular views

Room Tip: Loved the King Size Deluxe room
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  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 795Joy795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded January 28, 2014

Thank you for posting your review on Trip Advisor and for choosing to stay at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. We hope we will have the opportunity of welcoming you back in a not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#14 Business Hotel in Melbourne
#17 Luxury Hotel in Melbourne
Price Range: $174 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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