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“Solid Business Hotel” 5 of 5 bubbles
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
Ranked #15 of 157 Hotels in Melbourne
Certificate of Excellence
Boston, Massachusetts
1 review
“Solid Business Hotel”
5 of 5 bubbles Reviewed December 18, 2013 credit card Amex Card Member Review

The Sofitel Melbourne is very well located at the top of Collins Street, the major business thoroughfare in the city. The Sofitel sits atop a tall office building offering great views of the city. The service is 5 star, as you'd expect from a Sofitel. The rooms are spacious and technologically advanced. The staff are very well trained and extremely service oriented. This is my "go to" hotel for my frequent trips to Melbourne.

Stayed October 2013, traveled on business
Helpful?
Thank Bzzytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor. I was thrilled to read that you had an enjoyable stay with us at Sofitel Melbourne On Collins. . We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. We look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,952 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (773)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

This is a great location. Rooms are a good size. Having stayed at the Hilton on South Wharf a few times, I prefer the location of the Sofitel, but prefer the rooms at the Hilton. Staff were very friendly at check in. I would stay here again mainly for the location rather than because the rooms were amazing or service was wonderful.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank adamweb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your comment on Trip Advisor. I was pleased to read that you enjoyed your stay with us. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. I sincerely hope we have the opportunity to welcome you and your guests back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed December 16, 2013

Luxury room at 46th floor corner, WHAT A VIEW! Excellent!

Room itself was basic, but bed was great and from the bed you have the views. Specially liked the wooden shutters which made sure that we could sleep in. Clean and spacious room if you wish to spend time inside.

Bathroom was spacious, but did not have enough lighting for my liking. Door to the corridor is not soundproofed and doors banging (both neighbors and staff access) can be heard to the bed.

All staff members seemed friendly and efficient. We didn't try the restaurant in the hotel as there are plenty of good ones around the hotel, even for breakfast. Bar service was good but I was bit disappointed that there was no view, perhaps that was saved for clubroom.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HolidayHot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your comment on Trip Advisor. I was pleased to read that you enjoyed your stay with us. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. I sincerely hope we have the opportunity to welcome you and your guests back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
4 of 5 bubbles Reviewed December 16, 2013

My favourite part about staying at the Sofitel was their amazing beds. It was like sleeping on a cloud!
We stayed during the Australian Open, and saw a few of the competitors during breakfast in the morning. Nice rooms, friendly staff.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mel_Born_Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for your review on Trip Advisor. I was thrilled to read you enjoyed your stay with us and most importantly had a pleasant sleep on the Sofitel Mybed. We look forward to welcoming you back to Sofitel Melbourne On Collins in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
207 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed December 15, 2013 via mobile

I am a platinum member of the Accor hotel group & have stayed in Sofitel & Pullman hotels this year in Asia , Europe & the USA for over 60 nights This is the worst room I stayed in for a modern property The whole room & bathroom were the same size as the bathroom in the Pullman I stayed in last week in China.
A very small 80's style room with a tiny bathroom ( shower in the tub )
More like a nice 3 star.
Bed pillows etc all good and the same as other Accor properties ( as expected )
Guys down stairs at concierge parking have no idea as to the hotel as I asked them questions when I gave them the keys and all info given was wrong ???
As a platinum member a upgrade is standard as with a whole lot of other goodies.
Room upgrade
I don't think so ( if there was a smaller room it would be a joke )
Free drink
Only when I asked for it
Free Internet
Limited to only 250 ( big deal cost the hotel nothing )
Anyway most unlikely I will return.
I will go back to my previous hotel when in Melbourne

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BigWayneD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
2 reviews
5 of 5 bubbles Reviewed December 15, 2013

Luxurious room, really comfortable bed. Fantastic location, very near the CBD and parks. Great amenties. Lovely room with a beautiful view. The only tiny downside was the toilet paper which I thought might have been better quality.



  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Eva G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, January 5, 2014
Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your stay with us and most importantly had a pleasant sleep on the Sofitel Mybed. We look forward to welcoming you back to Sofitel Melbourne On Collins in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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