We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasant but not my favourite Sofitel Property” 3 of 5 bubbles
Review of Sofitel Melbourne on Collins

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sofitel Melbourne on Collins
Ranked #16 of 158 Hotels in Melbourne
Certificate of Excellence
Perth
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pleasant but not my favourite Sofitel Property”
3 of 5 bubbles Reviewed December 6, 2013

I travel regularly for business and always stay at a Sofitel when available as they are my prefered hotel within the Accor stable, the reason for this are two fold,

Firstly I can be assured of a consistent level of amenities, comfort and finish to the property no matter where I am and the Sofitel Melbourne ticked that box quite comfortably, it is a beautifully presented building and the rooms well appointed and maintained.

The second reason I preference Sofitel is the level of service their staff are renowned for the world over. To give you an example of this service last month when I was at the Sofitel Wentworth in Sydney (I usually stay once a month) I arrived late in the evening (10.30pm) and just wanted a meal and to finish off some work for my meeting the next morning so I rang room service and rather than just taking an order I was walked through the menu, offered suggestions and after choosing an entrée and a main was asked if I'd like desert to which I umm'd and ahhh'd over and then declined, but said I had a truck load of work to finish before tomorrow so I would probably call back with a hankering for ice cream to which we both laughed. 20 minutes later my food arrived and my table set after thanking the staff member I was trying to decide where to start when to my delight under one of the covers was a bowl of ice cream with a card which read "Meseur, try not to work too hard :) " And with that simple gesture my love of Sofitels was cemented. HOWEVER the Sofitel Melbourne lets the brand down as it's staff don't have that level of commitment to their profession or their brand. Not once in the evening did the Hotel Manager stand in the lobby greeting guests returning from their days work (Every evening at the Sofitel Wentworth you are greeted with a warm Bonsoir by the hotel manager), The reception staff proffered no personality or attempted to engage in friendly small talk which again the Sofitel Wentworth staff are amazing at engaging in this way without it ever seeming contrived or trite. And then when I ordered room service at 11pm I pressed the in room dining button on the phone and when my call was answered the staff member hadn't completed her conversation with another person so I caught the tail end of that while she had picked up the phone and then said "reception, ah sorry Bonsoir Reception" I replied asking for room service to which she said "transferring you" and abruptly did so. I then spoke to a man who had 0 personality sounded like he was in a factory it was so loud who had a phone manner akin to a KFC drive through. For a rather ordinary experience I paid $66 for the privilege of one rather subpar piece of steak cooked completely differently to how I requested it be cooked.

I think you should send your Melbourne staff on secondment to the Wentworth!!

  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank brice031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 18, 2013
Thank you for posting your review on Trip Advisor. I sincerely apologise that we did not compare to your experiences in Sydney. We have discussed your comments with the team and appreciate your feedback. We certainly hope to exceed your expectations upon your next visit to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,058 reviews from our community

Traveler rating
    3,323
    1,202
    351
    119
    63
See reviews for
569
2,824
319
872
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (796)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mooloolaba, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

We had a lovely stay here. Hotel staff on counter were in-personable but we had a lovely staff member help us with our bags and call us a cab. Room was warm, clean and comfortable with old fashioned luxury. We had a lovely view of the MCG side of the city from our room. Great location, within walking distance of many nice restaurants, shops and bars.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karlee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 8, 2013
Thank you for posting your review on Trip Advisor, I was concerned to read your comments regarding the serviced received by the Reception Ambassadors. Please be assured that your feedback has been forward to our Front Office Manager to review with the team and I sincerely apologise for the inconvenience caused. We look forward to the to the opportunity to welcoming you during your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
7 reviews
5 hotel reviews
4 of 5 bubbles Reviewed December 5, 2013

We stayed 4 nights. 46th floor. Have stayed in a number of Sofitels but this was the worst room out of all (Paint peeling in Bathroom, dated decor). Bed was as usual very comfortable though, and views are unbeatable. Restaurant breakfasts are very good, as you'd expect. But the meal at #35 was average at best, and when we complained that what we ordered wasn't what we were given, the waiter didn't believe us. So I'd eat elsewhere for dinner.
Staff were generally Excellent, especially the Concierge, he was top class - I've never met anyone better.
So overall, nice place to go, but it was the magnifique stay you expect from Sofitels.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank TeamC15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 18, 2013
Thank you for posting your review on Trip Advisor. I am grateful for your assessment and for your detailed comments which detracted from your overall stay with us, in particular with regards to the room decor and your dining experience in No 35 restaurant, and I profusely apologise for the inconvenience caused. I would very much appreciate you providing more further details of your stay if you could kindly email me via h1902-am01@sofitel.com. I look forward to hearing from you at your convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed December 5, 2013

The hotel has some good points. The rooms are spacious, nice and comfortable, with a view. The breakfast is excellent. Staff is nice and helpful. Great location. However, there were a few things that made me hesitate to rate it very good. My internet access was terrible, which for a business stay is clearly problematic. The only place I could get patchy, limited connection was in the bathroom! And the bathroom needs some renovation. An upgrade of the in-room tea and coffee quality would be nice too.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sylvie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 8, 2013
Thank you for posting your review on Trip Advisor. I was pleased to read our Hotel Ambassadors were helpful during your stay with us. We are in the process of seeking a solution to intermittent signal strength, however am happy to install a wireless router in your room when you come back to visit us. The Duty Manager will do this in future. If you could please me directly on h1902-am01@sofitel.com with your full contact details and I will update your profile to ensure this is arranged during your next stays with us. We are currently working with designers also in order to renovate all guest rooms in 2014 and 2015. We look forward to the opportunity to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

We stayed here for our Anniversary & we couldn't be happier!! We were welcomed with Happy Anniversary, chocolates & complimentary cocktails at the bar!! Later that night we were also surprised with a complimentary bottle of sparkling wine to celebrate!! We have never been made that welcome before in ANY 5* hotel, ( and we go away every year for our anniversary). The staff were ALL brilliant & friendly and our room was to die for. We stayed in a luxury room with corner views and all we wanted to do was just look out the windows, day & night! Loved the nespresso coffee machine in our room & the turn down service which provided free sparkling water & beautiful lavender linen spray bottle. All the little touches as well as all the big ones made our stay unforgettable!! We will be making this our annual anniversary celebration spot from now on. Thank you so much Sofitel!!

Room Tip: Luxury corner rooms are to die for!!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RosepetalsTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 8, 2013
Thank you for posting your review on Trip Advisor, I was thrilled to read you had a brilliant stay for your anniversary. Thank you for your kind words about our friendly Ambassadors, I will be sure to pass on your feedback. We look forward to welcoming you during your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 bubbles Reviewed December 4, 2013

Hotel was lovely. Room excellent and housekeeping staff very helpful. Views amazing. A little difficult to find when area unknown. Only issue we had was not being able to get coffee/tea when having breakfast on the Saturday morning. This was only a minor thing and certainly no problem on the Sunday morning. Attended Christmas party in Ballroom - food wonderful and staff very attentative. All in all - the Sofitel on Collins is to be recommended.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Sofitel.com

Helpful?
Thank PWandSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, December 8, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you had an enjoyable stay with us and I will be sure to pass on your feedback to all Ambassadors. I was disappointed to read that you were not able to enjoy a coffee/tea during breakfast and I sincerely apologise for the inconvenience caused. We look forward to the opportunity to welcoming you back to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Southbank
The Langham, Melbourne
The Langham, Melbourne
#5 of 158 in Melbourne
4.5 of 5 bubbles 5,169 reviews
Park Hyatt Melbourne
#6 of 158 in Melbourne
4.5 of 5 bubbles 2,411 reviews
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#21 of 158 in Melbourne
4.5 of 5 bubbles 3,840 reviews
Show Prices
Show Prices
Show Prices
Southbank
Crown Towers Melbourne
Crown Towers Melbourne
#3 of 158 in Melbourne
4.5 of 5 bubbles 2,117 reviews
Central Business District
The Westin Melbourne
The Westin Melbourne
#14 of 158 in Melbourne
4.5 of 5 bubbles 1,885 reviews
Parkville
Art Series - The Larwill Studio
Show Prices
Show Prices
Show Prices

Been to Sofitel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Cheap Tickets, Hotels.com, Agoda, Booking.com, Prestigia, Jetsetter, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Sofitel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing