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“Super Sofitel” 4 of 5 bubbles
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
Ranked #14 of 157 Hotels in Melbourne
Certificate of Excellence
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Super Sofitel”
4 of 5 bubbles Reviewed September 14, 2013

Great location and seriously good views over Melbourne. Lovely rooms, although the bathrooms are small. For the price you pay and nice big bath would be great!
The service was excellent and all staff friendly. Our room service food was poor however - such a disappointment when the food at No. 35 is so fantastic! Probably wouldn't stay here again, given the cost but it was a lovely experience.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, September 18, 2013
Thank you for posting your review on Trip Advisor. I was concerned to read your comments about your in room dining menu and I sincerely apologise for the impact this had on your stay.
I would be interested to know some more detailed feedback in relation to your comments if you could please email me directly via h1902-am01@sofitel.com . I do hope we have the opportunity to welcoming you and your guests back to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,876 reviews from our community

Traveler rating
    3,213
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    336
    115
    61
See reviews for
543
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (755)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed September 11, 2013

Very good room with view of the botanic garden, and even better service! From the check-in staff to the super efficient and knowledgeable Concierge Pablo. Hats off to you all. Fantastic! This is now our top hotel choice whenever we visit Melbourne.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank weimintoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, September 18, 2013
Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us. Thank you for your kind words about Ambassadors. We look forward to welcoming you and your guest back to Sofitel Melbourne On Collins in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 10, 2013

We stayed here for our wedding anniversary and the staff were so rude to us. Also if u want ice it costs $5!!! The room was small and smelled old and musty. I had heard from so many people how wonderful this hotel is but we definitely won't be back, worst hotel stay ever. Very disappointed.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Elyse409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, September 13, 2013
Thank you for your review on Trip Advisor. I was very concerned to read your comments about the service received by Ambassadors at the hotel and I sincerely apologise for the impact this had on your stay. I would be interested to know some more detailed feedback in relation to your comments if you could please email me directly via h1902-am01@sofitel.com . I look forward to hearing from you at your convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed September 10, 2013 via mobile

We can not fault our stay at this hotel. From the moment you arrive to the moment you leave, you are treated like royalty and there is nothing to small the staff can do for you!

Room service is expensive but as you would expect from a 5* hotel!

Absolutely fantastic!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank benblinkau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, September 11, 2013
Thank you for your posting your comments on Trip Advisor, I was pleased to read you enjoyed your stay with us. I also appreciate your comments about the price of our Room Service menu and I thank you for sharing your concerns. Room Service pricing is based on surveys of hotels in our competitive set and also based on the cost to run Room Service. I do hope we have the opportunity to welcoming you back to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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