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Sofitel Melbourne on Collins
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Reviews (5,552)
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3,636
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2,991 - 2,996 of 5,552 reviews
Reviewed June 29, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this reviewResponded July 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 28, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this reviewResponded June 30, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 28, 2013

What better way to get away from it all, but to check into the Sofitel Melbourne for the weekend in the middle of winter?
We holed up, watched some movies, went out for dinner, enjoyed lovely long walks in the nearby Treasury and Carlton gardens, enjoyed some shopping, and the Hollywood costume exhibition at nearby Federation Square. Everything is so close by, a short walk to everything. Club Sofitel was gorgeous, drinks, nibbles, a lovely view, breakfast, and even a nightcap at the end of the night.
What can I say, except that the amenities make it impossible for you to not relax, rest, and rejuvenate!

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank g1raffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this reviewResponded June 30, 2013

Thank you for your review in Tripadvisor. As they say, relax, rest and rejuvenate and that’s what the doctor ordered. I was glad that you found it in Sofitel Melbourne on Collins. Your overall experience was met with touching the surrounding offerings and matched with unparallel facilities of Sofitel Melbourne on Collins. I look forward to welcoming you back in the not too distant future.

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Reviewed June 27, 2013 via mobile

Hav stayed at this hotel several times - always very good - staff friendly and attentive. Upgraded to a refurbished room this time which was nicer than the standard rooms - really like the gym with great views over the MCG. Good location on Collins Street. Happily stay here again.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jjaaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this reviewResponded June 30, 2013

Thank you for your review in Tripadvisor. I thank you for your continued support and recognising our Ambassador’s passion for great service. I look forward to welcoming you back in the not too distant future.

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Reviewed June 26, 2013

I am sorry but my opinion of this hotel is very poor, especially compared to other hotels in the area. I cannot understand how it can seriously rate this highly (and I stay in a lot of hotels).

There was no single thing that was, in itself, terrible and there were a couple of strong positives, but it really was death by a thousand cuts:
poor shower set up (a bath tub, shower head, and swiveling glass partition), no hot water on our first night - none, poor television set up (cannot be watched from bed, though not all rooms are like this), noise all night long, terrible attitude and service at the restaurant, minimal gym facilities, limited engagement by staff, hair in the bathroom etc.

No hot water? we were offered to move rooms at 12am. No other compensation. Alternative room was smaller than the one we were already settled in, so no thanks. Noise from an alarm going off outside all night (we were on the 40th floor)? We were told it was not the fault of the hotel. That is it. When we came to check out, after one night, and 2 days earlier than intended, unable to use the complimentary "$60 food and beverage voucher" that came at the rate we were paying, I was met with the indifference of the manager (who, to be fair, was nevertheless professional and helpful in obtaining a refund through hotelclub). All this for $380 per night? You have to be joking.

I walked 200m over to the Westin with my partner and received a room that was almost twice as big, impeccably clean and bright, with a wonderful shower, unlimited movies, great views, totally noise proof, a pool (there isn't one in this sofitel), and a much better gym, all for a slightly lower rate than the sofitel.

I am at a loss regarding my experience.

My partner swears by the sofitel brand, travels weekly across Australia and Asia, and she too was dumbfounded by what we found.

Service at check-in was exceptional. Service otherwise (by hotel staff, not restaurant) was attentive and professional. These are the only positives I can think of for the stay.

Room Tip: No pool. Gym much smaller than it appears in photos. Some rooms have more light but TV is set up perpendicular to the bed (so can only be watched from single sofa). I would say a better set up for singles or business trips than for couples looking for a romantic getaway.
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rafwrites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this reviewResponded June 30, 2013

Thank you for your review in Tripadvisor. I was glad to hear your partner swears by the Sofitel brand. I was however disappointed to hear that we did not meet your expectations. Your in depth comment has been forwarded to the relevant department for further review. The check in Ambassadors displayed the kind of service you truly feel was professional and for that I thank you. I will definitely forward that to the relevant department. I look forward to welcoming you back in the not too distant future.

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