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“A few hiccups.” 4 of 5 bubbles
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
Ranked #14 of 157 Hotels in Melbourne
Certificate of Excellence
Sale, Australia
1 review
“A few hiccups.”
4 of 5 bubbles Reviewed June 23, 2013

Excellent service by the conceirge and crew on arrival and departure. Front desk service also very good even though two sets of cards would not allow us access to our assigned floor from the lifts. Manager used different card and different lift and escorted us to our assigned room. Lighting in room is appalling as is the technical contraption that controls it. Service in Sophies Lounge was non- existant. Other than that it was all good.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dmward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review on Trip Advisor. I was glad to see you enjoyed your stay. I was however disappointed to read about the lapse in service you received from the tea lounge, Sofi’s. I have passed on the comments to the relevant department to review the comments. I sincerely apologise for the impact this had on your stay. I hope we have the opportunity to welcome you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,879 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (755)
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English first
Wellington, New Zealand
Level Contributor
223 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

We visited Melbourne for 1 night 2 days primarily to see the Monets Garden exhibition. My partner talked me into staying here as it was more central than another option I was looking at, and we ended up booking a club room for a bit of luxury.

I think we got an upgrade because we ended up in one of the huge corner rooms, level 37 in our case, and I think the other club rooms are quite a bit higher. But we were very happy as the room was so big and 37 floor is already plenty high up - and we were on a perfect corner where depending on which window you stood at, you could see everything from the MCG around to the northwestern suburbs into the distance.

Club Sofitel has something complementary going on almost all day - breakfast (long hours!), lunch, afternoon tea, canapes & alcoholic drinks (non alcoholic drinks any time), and at 8pm some sweet treats. Various TV screens as well but they don't dominate the room. Computers as well in a little nook. The main bar is very close by. Half the value of staying in a club room is being able to make use of all of complimentary food and drink.

The staff were all fantastic and helpful. Location is at the very east end of Collins St but very easy to get a tram for a few minutes down to the Swanston St & Elizabeth St area which puts you close to Bourke St Mall and Flinders St station. So really the location is great too.

The weather was pretty good and clear and there were such amazing views in most directions (either from our room or Club Sofitel) throughout the day and night. Even just looking out in one direction from our room you could see Fed Square, Yarra River, Arts Centre, Albert Lake/Park, the St Kilda breakwater, and of course over Port Philip Bay and various boats out there.

When we are back in Melbourne one day I think that unless we're low on money, we'll be staying here in a club room again!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glennomeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review in Tripadvisor. I was glad that you enjoyed your stay with us. The offering in Club Sofitel has been the talk of the town and I was glad that you enjoyed the experience. I will be passing your comment to the relevant department for special mention and it will be a proud moment for the Ambassadors. I look forward to welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 22, 2013 via mobile

The Sofitel is a spacious hotel that boasts large, high-tech rooms. The attached mall is pretty horrible but Club Sofitel somewhat made up for that - all day complimentary snacks and drinks, with a great view of Melbourne. Unfortunately we weren't given the documentation for the Club upon check-in so that was an inconvenience. The hotel is within walking distance of most things but it does lack the "wow" of Crown on Southbank. You don't really feel like you're at the heart of everything. The bed was amazingly comfortable as were the rooms as a whole. Overall, a pleasant stay.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CharlieJordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review in Tripadvisor. We have taken on board your review especially the missed documentation in Sofitel Club,upon check in. I am glad your overall stay was a pleasant one and we look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, Queensland
Level Contributor
5 reviews
5 hotel reviews
3 of 5 bubbles Reviewed June 22, 2013

The good: great location, good view (from corner room), lovely room.

However: two problems we encountered which do not meet my expectations for a five star hotel. The lighting dimmer control system in our room was not functioning correctly (a light kept coming on and going off throughout the night). We reported this and it was looked at but not fixed. We were left a note telling us there was a problem with the dimmers - which we already knew! We were offered no compensation for this.
Also, I discovered a used band aid stuck to the bath towel I was using. Not acceptable, and disappointing for a hotel of this standard.

Room Tip: Good views from corner rooms
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review on Trip Advisor. I was glad to see you loved the location, the view and the lovely room. I was however disappointed to read about the lapse in service you received from our Maintenance and Housekeeping Ambassadors and I sincerely apologise for the impact this had on your stay. I hope we have the opportunity to welcome you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Stayed here twice now for quick weekend trips. Both in Sea and land view rooms.
Service is fantastic and rooms whilst maybe a little dated compared to other 5* Hotels i.e. Westin are spacious and well appointed. The bed is very comfortable! As an Accor Le Club Platinum you are treated very well and the extra perks are great!

Location is just a short hike up from Swanston and handy to trams.
Definitely stay agian

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JKNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review in Tripadvisor. Thank you for choosing us for your weekend stay. I was glad to hear that we made your stay a pleasant one and we look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 22, 2013

Spent the night there as part of my wifes birthday.
The staff could not do enough for us and it was all you could expect from a top of the range motel.
The room was excellent and the bed was to die for.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dazmac64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review in Tripadvisor. Thank you for recognizing our Ambassadors qualities. They form the integral part of what service is all about. I was also glad to hear that the room was excellent especially the comfort of the bed. We look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
357 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

RECOMMENDED: Generally, Australian hotels suffer with lack of investment and severely undervalued (think NYC level prices) with the strong local dollar. This central business hotel has been here for years under other brands and the interior has a 1980's motif. The property is built atop a office/shopping complex with rooms not starting until the 35th floor. This means the rooms are generally quiet.

My std king room was modest sized and well constructed and in general good working order. There isn't a ton of space to store clothing. Bedding is quite comfortable and of high quality. The bed side electronic lighting controls actually worked well (a first for me). The bathroom is well illuminated and of nice construct. The combo tub/shower offered a great deep tub, but the narrow front meant you had a tight space to shower. Nice amenities provided.

The only real negative was the working space, a decent size table with a normal chair (both creaky). An office chair is always welcome to the traveling businessman and much more comfortable.

Staff was quite pleasant and eager to help. The hotel is walking distance to a number of good restaurants and is overall well situated. Other quality hotels in walking distance are the Grand Hyatt and Westin (all more expensive).

Internet access rates in Australia tend to be mind numbing so consider alternatives (using your phone as a hotspot may be cheaper). My corp breakfast rate was a mind numbing $50 but there are several cute breakfast spots where you can eat for $20.

The gym is of modest size with nice city views and adequate.

Overall, this is a good choice and has my full recommendation.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roadwarrior30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy H, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, June 30, 2013
Thank you for posting your review in Tripadvisor. I am glad to hear that Sofitel Melbourne on Collins is a good choice and your loyalty is utmost to us. We look forward to welcoming you in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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