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“nearly perfect”

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Sofitel Melbourne on Collins
Ranked #15 of 160 Hotels in Melbourne
Certificate of Excellence
Pasadena, California
Level 5 Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“nearly perfect”
Reviewed March 22, 2013

The Sofitel in Melbourne is one of our most favourite hotels. We stayed for 2 nights in a club room this time.

Obviously the Sofitel is 5 star and when you pay $500+ per night it's going to be good. End of Story. However.... let me compare our stay this time to previous times:

Basically we found that at all stages of our stay the service was a bit off - not directly unhelpful but more... absent. For example, the reception staff didn't tell us relevant information, the club was very understaffed and our room wasn't ready til 3pm.

Now, the rooms of course are fabulous - amazingly large bathroom, good toiletries, very comfortable bed and an excellent nights sleep - very quiet and dark. Housekeeping was nearly 100% perfect except for the first turn-down service when the housekeeper assumed there was only one person staying in the room (not a big deal). The TV had many channels but not two of the free to air ones (One and 7mate??). Random.

The club was great - excellent food and the wifi worked well. The computers were ok except when I tried to print something - which didn't work at all (staff helped - but again, didn't listen when I told them not to worry about it and proceeded to try to be helpful and failed miserably).

All this is by-the-by of course - we will stay here again and happily pay the extravagant rate because you can't beat the view and the nights sleep.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 27, 2013
We appreciate you spending the time to share your feedback on Trip Advisor. Guest comments such as yours enable us to monitor and review our service and offerings. It is our hope that we have the opportunity to welcome your back to the Sofitel Melbourne On Collins.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (837)
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English first
Sydney, Australia
2 reviews
Reviewed March 22, 2013

This location is described as the Paris end of Collins Street but it is not that convenient for the attractions at the middle and lower end particularly if it is raining as is quite often the case! We discovered one seriously good restaurant and one great breakfast café at the top end but the rest were mediocre and not that welcoming.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank oroya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 26, 2013
Thank you for your constructive review, we appreciate you taking the time to share your thoughts. I do hope we can welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 22, 2013 via mobile

This is a great hotel everything you need rooms roomy bed super sleepy best part is get a room higher up in building because the views are the greatest
A least 50 miles range

Only bolt as ever is the Internet charge nowadays is an insult
Other wise yes I'd come back again for sure

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milomaxan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 26, 2013
Thank you for posting your constructive review on Trip Advisor. I am glad you enjoyed the spectacular views. I do hope we can welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 6 Contributor
209 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed March 20, 2013

This was my third stay at the Sofitel and it doesn't disappoint. I stayed on the 48th floor with a stunning view towards the MCG and the tennis arenas. One day dawn saw two hot air balloons glide slowly across the city - magic!

This time I was in a rom with Club access - very attentive service, good breakfast as well as extended opening hours that other hotels should take note of. All in all the staff are all excellent although the mandatory 'bonjour' that they all have to say at the start of any sentence is far from authentic (it works for me in Paris, but not in Aussie Melbourne!

The hotel is pretty convenient for the city centre and is clearly one of the best in town. Strongly recommended.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSM8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 21, 2013
Thank you for returning to stay at the Sofitel Melbourne On Collins and for taking the time to share your experience with us. We are delighted to know that you had a wonderful stay.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous ones.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed March 20, 2013

Excellent stay at the hotel.

Very nice room and view; facilities and room conditons very good.

Service was very good as well

Would like to do again soon; and will refet to friends and family members;



Thank you.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank arthurkyriacou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 21, 2013
Thank you for your wonderful comments, which I have shared with our Ambassadors. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 5 Contributor
93 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 20, 2013

Even on the lowest floors you can see for miles. The views are excellent. The cell service high up seemed to be a little spotty unless you were close to the windows but otherwise the hotel was great.

Had a very comfortable bed, food options are a little bit further away than you might like unless you eat in the small mall beneath the hotel. It's a nice walk to the closest stores and restaurants though.

Take some time to explore the river though as it's a great place to go run or walk. Plenty of people are using it for exercise.

Room Tip: Every floor is excellent as the hotel starts on the 22nd floor I believe.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 21, 2013
Thank you for the constructive feedback.

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2013

We stayed here two nights over the Gran Prix, extremely happy with the service, hotel room, facilities and view. I would recommend this hotel. We payed for a room with a view, even though all rooms would have one being a tower, but we were on floor 45 and had a great view! The room itself was lovely with everything you need, including a big comfortable bed! I used the gym, decked out with top equipment and also used the massage chairs, would love to have one in my house! The location was good, only two blocks from the city centre and if you don't want to walk the tram stop is out the front, but it is a nice walk.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissSarahS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, March 20, 2013
I was most pleased to read your review and I am delighted that you enjoyed your Sofitel experience.

Please accept my most sincere thanks for taking the time to share your feedback.

The Hotel certainly is centrally located and I am glad that this was convenient for your needs.

Again, thank you for your comments. We look forward to welcoming you back to Sofitel Melbourne On Collins in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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