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“Very nice”

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Sofitel Melbourne on Collins
Ranked #16 of 159 Hotels in Melbourne
Certificate of Excellence
Gold Coast Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice”
Reviewed February 17, 2013

Our first time staying at the Sofitel. The check in was very smooth. Room was well appointed and comfortable. The location was ideal for what we had to do. Staff were very friendly and the communication was excellent. We would definately go back.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffmac13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, February 24, 2013
It’s great to hear you find our Ambassadors to be friendly – we certainly aim to go above and beyond for all our guests. I hope we have the opportunity to welcome you back soon.
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5,230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (823)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Melbourne, Australia
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 17, 2013 via mobile

We really enjoyed our stay. As we were celebrating our anniversary, there was a complimentary bottle of sparkling in the room. Beds very comfy with a feather mattress topper and down pillows. The buffet breakfast was excellent and with beautiful views of Melbourne and the bay. Only one fault- having a shower results in water allover the bathroom floor. Highly recommended.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cazza019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, February 24, 2013
Thank you for staying with the Sofitel Melbourne On Collins to celebrate your Anniversary. I am glad to hear that you enjoyed our complimentary Champagne we provided to help you celebrate your special occasion. I hope we can welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 16, 2013

We have stayed several times at this hotel and Im not sure we will go again. Whilst the view from the room is spectacular, the room was small and the bathroom tiny. We were 'upgraded' to the 50th floor, however we have stayed in rooms on lower floors that were much bigger. The bathroom didnt have a bath and was very small.
When we asked room service for ice we were told that it would be a charge of $5!!! We have stayed in 5 stars hotels all over the world and never charged for ice.
Breakfast in No 35 was lovely except for the grumpy Chef making the eggs.
Overall a nice hotel but a little overpriced for what you get these days.

Room Tip: If you want a bath and a shower make sure you request it.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelbourneNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, February 24, 2013
Thank you for taking the time to review your stay. We appreciate your candid comments, as your feedback provides us with an opportunity to learn and correct our mistakes. I was concerned to learn about the service you received from our Chef, please accept our sincere apologies – what you experienced is not the professional, genuine hospitality we strive for and we will definitely be following this up with the outlet Manager. In regards to the $5 charge, this charge is not for the ice but our Room Service delivery fee, I apologise if this was not adequately communicated to you.
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new zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 15, 2013

Our room was well laid out and the bed extremely comfortable, as you would expect of a hotel at this level. What made our stay standout was the professionism of the staff and good old fashioned excellent service. The staff everywhere were extremely efficient and pleasant and did everthing they could do to be extremely helpful. The reception and concierge were excellent and the lady we got through to when we picked up the phone in our room with a question was very pleasant and efficient. One day I forgot something from our room and when I went back the maid was already in, she polietly asked me for my card key and checked I was assigned to the room first which I was very impressed by. A great stay, this hotel is near to everything, and I would love to go back.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tinggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, February 24, 2013
It was with great pleasure that I read your comments and I sincerely thank you for taking the time to write regarding your experience.

We constantly aim to deliver a level of service that exceeds our guests expectations and your comments about the level of service you received from our Ambassadors has thrilled everyone here.

Thank you again for your feedback and I look forward to welcoming you back to Sofitel Melbourne On Collins in the near future.
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Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 14, 2013

A great time was had by 3 middle aged Mums, staying for the night in an Executive Club Suite. It was absolutely beautiful, a corner suite with great views. Movement sensitive lights to the bathroom are a great idea. The bed and pillows were to die for, like sleeping on a cloud. Nothing was too much trouble for any of the staff. The Executive Club is the best I have had the pleasure of, where you are encouraged to make use of until 2.00 on day of departure.I have stayed at the Sofitel several times, and have never been disappointed!!! We 3 Mums did not want to leave, and during the next days reality, were all heard to say "I want to go back to the Sofitel"!!!
Cannot recommend highly enough!

Room Tip: Corner rooms have double the view. Exec Club floor if you can afford a little more.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katmat4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, February 24, 2013
Thank you for posting such a glowing review of our hotel on Trip Advisor! I was delighted to read that you all enjoyed your stay. It is certainty very gratifying to read such positive comments. We hope to welcome all three of you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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