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Sofitel Melbourne on Collins
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Reviews (5,581)
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3,652
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129
76
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3,425 - 3,430 of 5,581 reviews
Reviewed January 25, 2013

Best place to stay if you want traditional and modern Melbourne all in one stay! Close to fantastic restaurants, sporting precinct, short walk to art and cultural venues, better than west end, that precinct has little to offer on weekends, except docklands of course

  • Stayed: January 2013, traveled as a couple
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Thank geoff_watson49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this reviewResponded January 28, 2013

The Sofitel Melbourne On Collins team appreciate you taking the time to post your review on Trip Advisor, and we are also pleased to know you had a wonderful stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

  • Stayed: January 2013, traveled on business
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 24, 2013

This is a pretty atypical 5 star hotel. The highlight is the service which was excellent and the Aussies trying to speak in french is a draw card alone! My room looked out over the Yarra and the aspect was fabulous. The room itself was pretty well appointed and the shutters as opposed to blinds really blacked out the light. Bed was good, room service efficient and a decent quality. Over all though the property is actually pretty tired and in need of some renovation.

There are some pretty important tips if you want to stay there. It is up the wrong end of Collins Street which means you are a bit removed from everywhere you will most likely want to go. The bar in the lobby closes at 6pm so they force you into the restaurant upstairs. The internal core of the building is hollow with the hotel restaurant and bar exposed directly to the bedrooms so if you have a low room it will be noisy.

Melbourne is a great city and has some very good 5 star hotels and while the Sofitel is doing an OK job there are better options and the same price point.

Room Tip: Make sure you are high and away from the bar/restaurant!
  • Stayed: November 2012, traveled on business
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Thank HughK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this reviewResponded January 28, 2013

Thank you for telling us about your experience at the Sofitel Melbourne On Collins.
We are dedicated to constantly improving our services and your constructive review is appreciated by everyone here.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this reviewResponded January 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 22, 2013

The hotel is 5 Star , I rate 8/10.
Only let down was the Quality of dinner at the restraunt # 35. The Chief over complicated the menue and overreached his skill level.
We had a club corner suite. Loverly room , great beds and pillows. Sophisticated decor.
Sofitel Club level gives access to the Sofitel club area for meals , relaxation ,the business center etc. Well worth the additional cost.

Room Tip: Corner suites on the Sofitel club level have excellent views , and access to the sofitel club for dinning , relaxation , computers / printers etc.
  • Stayed: November 2012, traveled with family
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1  Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this reviewResponded January 23, 2013

I appreciate your constructive review of your recent stay at the Sofitel Melbourne On Collins. I am glad to hear you enjoyed most aspects of your stay. I was disappointed to learn about your dinning experience and I sincerely apologise for the impact this had on your stay.

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