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“This place goes above and beyond!”

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Vibe Savoy Hotel Melbourne
Ranked #61 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed March 24, 2012

My husband and I arrived to the Vibe hotel on Thursday 8th March. My parents had arrived 2 days earlier and were very happy with the hotel. Reception were extremely helpful and offered to park our car in the hotel car park. Upon checkin we were told that unfortunately the hotel was overbooked so they had moved us to the master suite. We were of course delighted, the suite was the size of a city 2 bedroom apartment, sitting room, 2 bathrooms and kitchen. We met my parents in the hotel bar, the food was excellent and reasonably priced. The staff were very courteous and helpful. For anyone interested in shopping there is a shopping centre across the road beside the train station. I could not fault this hotel. I stayed there 4 years ago and it is just as good now as it was then. I would definitely recommend the Vibe and will 100% be staying there on my next visit to Melbourne.

  • Stayed: March 2012, traveled with family
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Thank Irishgirl_286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 25, 2012

Thank you for your feedback about your recent stay at the Vibe Savoy Hotel. We are delighted you enjoyed the complimentary upgrade to the master suite, and that you found the rest of the services provided to you very good.
We look forward to seeing you again soon
Kind Regards
Brett Walker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,386 - 3,392 of 3,764 reviews

Reviewed March 22, 2012

My teenage daughter & I stayed here over the Labor Day weekend for a night & were extremely impressed. Great location, friendly helpful staff & the rooms were clean & comfortable. Recomend to stay here & I will stay again.

Room Tip: We were upgraded into an executive from a queen, but I think we would have been happy in any room.
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  • Stayed: March 2012, traveled with family
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Thank Virginia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 25, 2012

Thank you for your great feedback about your recent stay at the Vibe Savoy Hotel. The hotels service and location are very much strong attributes that the hotel offers to all our guests, and we thank you for your positive reflection on these.
We look forward to being able to welcome you back when next in Melbourne.
Kind Regards
Brett Walker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2012

We stayed at the Vibe Savoy in Melbourne for two nights earlier this week. Overall, it was a disappointing stay, mostly due to the poor customer service throughout. We had booked a twin room and, as none were available when we checked in, were given a double and told that someone would be with us shortly to separate the beds. Around an hour later, after several phone calls, this was done. This was kind of the case throughout our stay - whenever we needed anything, we would have to phone reception/housekeeping several times before we were helped. Housekeeping didn't replace any of our toiletries (and there was noone available to provide any more - after several phone calls we had to go down to reception to collect some), or clean the used glasses/mugs in our room.

Generally, the staff were nice and friendly, but there just didn't seem to be enough of them to answer the phone/service the rooms etc.

On the plus side, the room itself was good and I loved the decor/style of the place. But we just felt that the lacklustre customer service let it down.

  • Stayed: March 2012, traveled with friends
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Thank JAH1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 25, 2012

Thank you for providing feedback about your stay at the Vibe Savoy Hotel. I am disappointed you received such delays with your requests and I assure you this is certainly out of character for my Team. I will however ensure your feedback is passed onto the Team.
I trust this experience did not tarnish your overall view of the hotel, and we look forward to being able to welcome you back soon
Kind Regards
Brett Walker
General Manager

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Reviewed March 14, 2012

in Melbourne on business and stayed here one night. Great location next door to Southern Cross train station. Lovely decor and very friendly and helpful staff.

Room Tip: Room price on their own website was as good as other travel sites
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  • Stayed: March 2012, traveled on business
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Thank GarethP_NI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 15, 2012

Thank you for your feedback about your recent stay at the Vibe Savoy Hotel. We are pleased you enjoyed the rooms and the location was ideal for you needs.
We look foward to welcoming you back soon
Kind Regards
Brett Walker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

Good location for transport to all parts of the city. Valet parking is expensive. 11th floor experiences all the noise from the roof top air conditioning units, this will cause problems during the night??? No restaurants at the week end except for breakfast. This was ordinary and slow in replenishing dishes. Some dining room staff were surly. Do not expect a decent view. Reception staff were very cooperative. Bottled water=over $6 for 1.5lt !

  • Stayed: March 2012, traveled on business
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Thank wilburb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 15, 2012

Thank you for providing feedback about your recent stay. The hotel does offer a dinner service in the popular Alexander cafe/bar 7 nights a week for our guest needs. I am disappointed you found the service for breakfast not satisfactory and I will pass these comments onto the Team. The pricing for valet parking and mini bar items are in line with surrounding hotels and we do review these prices bi annually to ensure we are meeting our guest expectations.
Once again thank you for your feedback and we look forward to you staying again
Kind Regards
Brett Walker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2012

Great location near the Southern Cross Station where the Airport Shuttle leaves from, and trams to central shopping area very handy. Exceptional service at check in, useful info offered , beyond expectations. Fabulous refurbishment of building with great detailing in keeping with the historic building. Attractive stylish room at a reasonable price. We will definitely stay there again if we return to Melbourne. The only downside was some lift noise but not enough to disturb sleep.

Room Tip: Ask for a room which is not near the lifts
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  • Stayed: May 2011, traveled as a couple
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Thank Greynurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 15, 2012

Thank you for your great feedback about your recent stay at the Vibe Savoy Hotel. I have passed on your positive comments to the Team, that where thrilled to receive them. We look forward to being able to accommodate you again when next in Melbourne.
Kind Regards
Brett Walker
General Manager

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Reviewed March 6, 2012

Was in Room # 711, March 2006 - great memories and great staff - awesome location which is bang opposite Spencer Street Station - can never beat the location.

  • Stayed: March 2012, traveled on business
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Thank vermilion777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this reviewResponded March 8, 2012

Welcome to Melbourne and thank you for provide some feedback about your recent stay at the Vibe Savoy Hotel.
We look forward to being able to continue your support with future visits
Kind Regards
Brett Walker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vibe Savoy Hotel Melbourne

Address: 630 Little Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#27 Family Hotel in Melbourne
#33 Business Hotel in Melbourne
#36 Romantic Hotel in Melbourne
#56 Luxury Hotel in Melbourne
Price Range: $85 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Vibe Savoy Hotel Melbourne 4.5*
Number of rooms: 162
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Also Known As:
Vibe Savoy Melbourne
Hotel Vibe Savoy

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