I am actually currently staying in the hotel as I write this review, but feel strongly enough to let people know what it's like.
Impressed on entering hotel, lobby is lovely and reception staff were great. Managed to get a room ready much earlier than expected and in a high floor as requested.
Food - haven't had breakfast yet, but the way they're going, I'm sure it'll be lovely. Room service very swift and delivered the food hot - tick! Food very yummy too, good presentation and taste.
Unfortunately, that's where most of the good news ends.
Not that I really care about room size, but I did notice this was particularly small in comparison to many hotels. Room relatively clean at first glance, but dust, stains, etc are clearly visible the longer you stay in the room. For example, the wall next to the bed has old dribble marks from a spilt coffee or drink, running down the wall just above the skirting board. Filter on heater/air con is filthy. Full of dust which is clearly visible and makes you not want to use it in fear of dispursing unwanted fiberous stuff into the air.
Bathroom is a disaster. Tiny little box, leaving you barely any room to close the door and access the toilet behind it. Good luck to any normal sized male trying to do this. Mould and mildew is all around the grout in the combined bath/shower, which also has a pointless, pivoting glass panel to stop splashes when showering. This again is awkward and unsafe to even unfold, and it barely does it's job anyway. Size and planning of bathroom also makes it dangerous to step out of the bath/shower.
Tea and coffee supplies reasonable. Minibar lightweight on choice, but pricing is very reasonable considering what you see these days for minibar purchases. Not too bad.
Entertainment - TERRIBLE!! Normal free to air tv, with a few cable staples such as fox sport and sky news, but that's it. Not even a music channel, history, tvs, the standard pay tv channels you'd find at a hotel.
It gets worse.. I had trouble finding on demand movies one night, to which I decided to read the overview of the hotel services. Yes, on demand was available, but I still couldn't work out how to get it, even after pressing all the buttons on the remote. So I called reception, to which I was informed, "oh, we've had it removed" - ?!?!?!?!?!?!?!?! I know it's not the be all and end all, but seriously, what a joke. I'd be quite happy watching tv instead, but you're only supplied with 6 odd free to air channels and then just fox sport, sky news and nat geo. Your customers will not be impressed with this!! I know I'm not!! Two words - fix it!
In summary, great location, great food, friendly service. I have read many reviews saying stays in the king spa suites etc are great. And I'm sure they are. However, the standard rooms need a major overhaul/renovation. They are showing their age and they make the stay unpleasant. No one likes mould and stains and dust! In addition, many basic/standard services and in room supply levels you'd find in other hotels, are just not here.
It's a real shame, because the location is great and the staff are lovely and work hard. It's the product, in this case the standard type hotel room, that just doesn't cut it.
Food for thought. Unfortunately, I won't be back any time soon.
- Official Description (provided by the hotel):
- Rydges Melbourne is conveniently located in Melbourne's CBD, in the heart of the Theatre precinct on Exhibition street. With over 290 guest rooms and 70 suites. Rydges Melbourne is home to Locanda Italian Steakhouse Restaurant and Bar, featuring the best steaks from nearby Yarra Valley, an good variety of pastas and other mouthwatering options. Located in close proximity to Bourke Street Mall shopping, a block away from the Paris End of Collins Street boutiques and in walking distance to Rod Laver Arena and the MCG, Rydges Melbourne is a great choice if you are wanting everything at your doorstep. ... more less
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- Also Known As:
- Rydges Hotel Melbourne
- Melbourne Rydges Hotel