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Reviewed August 13, 2019

There were slight problems with check in. Problems with WIFI and no communication of early check out procedure. Cleaning staff entered apartment without checking if it was ok to do so. When asked to help re wifi connection I was told the manager was on his way up. This took over 45 mins. I would have rather they tell me he would be up in 60 mins. This happened again. No specific timing was given.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jacinta V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded August 17, 2019

Dear Jacinta,

Thank you for your feedback.

Please accept our sincere apology for your experience. it seems like you had issues connecting to Wifi connection. Not sure what was the issue. Sorry.

We always to happy to help & provide any additional information upon guest request.

Please feel free to let me know if you are coming to Melbourne next time, so i can make sure you are well looked after.

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

Apartment is clean, big and comfortable
Wifi is next to useless
Wifi is hard to get to connect, couldn’t get iPad to connect at all. When I did get a device to connect it was so slow as to be useless. Just used mobile data which is annoying
Location is great with easy access to CBD and transport

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cowabunga438
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded August 17, 2019

Dear Guest,

Thank you for taking time to write a feedback.

Positive- Location,Clean, Spacious, Comfortable apartments.

WiFi- We do provide High Speed Fibre internet to all guest rooms & we are unsure what exactly happened. Sorry that you had to use the Mobile data.

Thank you for staying with us.

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019 via mobile

Quest on William

Melbourne

Two mates on a footy weekend

696376914

Would stay here again me and a mate flew to Melbourne for a weekend of footy and it was perfect for us. Close to marvel and easy tram ride or walk to the mcg............... Plenty of food shops close by. . . .

Date of stay: August 2019
Trip type: Traveled with friends
Thank mcinth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded August 12, 2019

Dear mcinth,

Thank you for taking time to write a feedback about your recent stay.

We are very glad to read that you have enjoyed your stay with us. Absolutely we are centrally located. Travel makes easier.

We are looking forward to welcoming you back in the future.

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019

We had a wonderful stay at these apartments. We will come back to stay if we need to visit Melbourne again. We will recommend this to all our family and friends. Great location and very easy to get to.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank russellegan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded August 12, 2019

Dear Guest,

Thank you for your feedback.

We are pleased to read you 5 star review.Positive- Everything.

Once again thank you for staying with us.

Looking forward to welcoming you back in the future-again.

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager


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Reviewed August 4, 2019 via mobile

Family overnighter in the city. Perfect location and very spacious. Great location to river and central shopping area. Had a nice breakfast across road at little billy. Checked in at 10am with no fuss.

Date of stay: August 2019
Trip type: Traveled with family
Thank lbcp13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded August 12, 2019

Dear Guest,

Thank you for your 5 star review.

We are delighted to read that you had a great stay with us.

We are looking forward to welcoming you back in the future.

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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