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Reviewed April 13, 2019 via mobile

As a guest staying at the hotel, I feel from the bottom of my heart with my own experience that the hotel environment is neat, the room layout is perfect, elegant and emotional, the service is thoughtful, and it is extremely comfortable. For me to create a feeling of home, no matter where the big to the small are so impeccable, the price is also very reasonable.The environment is beautiful, the geographical location is good, the transportation is convenient, the room is comfortable and hygienic, the service staff is very warm, is willing to provide each kind of help, the breakfast is rich. The facility is very humanized, and the network high-speed signal is good, outside the window scenery is very beautiful. There is a special open-bed service, the room small furnishings design is also very characteristic. It's a good value for money, and you'll have to stay next time.

Date of stay: April 2019
Trip type: Traveled on business
Thank BeckyQu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 9, 2019

Poor service, room was filthy and took multiple complaints to have it cleaned to a satisfactory level (found old food on floor empty beer bottles and ciggerates), then after having it cleaned they no longer cleaned room due to us having a premium clean. When after new towels were told to come to reception ourselves to collect.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Seaside14454849147
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded April 9, 2019

Dear Guest,

Thank you for taking time to give us a feedback.

We are sorry to read about your experience. This is not our standard. Sorry.

Would you be able to provide me with bit more information, so i can investigate this fully.

You may email me on fom.william@questapartmetns.com.au

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019 via mobile

The hotel is well equipped with babysitting,free high speed Internet ,laundry service and dry cleaning.The rooms are also cleaner because it is a hotel where smoking is forbidden,there are air conditioning,microwave,refrigerator and kitchenette in the room.It's also great to cook a delicious meal yourself.The staff of the hotel have a very good attitude and can meet my requirements.The main thing is that the hotel is very close to the airport, the traffic is very convenient, five minutes by car. All in all, I am quite satisfied with the hotel.I will choose this hotel next time.

Date of stay: April 2019
Trip type: Traveled solo
Thank Letitialim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded April 9, 2019

Dear Letitialim,

Thank you for your fabulous review.

As per your comments, your expectation well exceeded. Great!

Thank you for staying with us. Looking forward to welcoming you back in the future.

Thank you!

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

This hotel has been my 1st recommendation to friends or business traveler coming to Melbourne and want to stay closer to all shopping centers and Chinatown. Communication experience was excellent with the service team, staff response quickly and are wiling to help.

Easy to catch the free tram transport just outside the hotel to go around CBD area. From Skybus at Southern Cross Station, it only takes 2 stops get to the corner of William St and Bourke St. , walking distance is 100m to the hotel.

Strong recommend to people who are first time travel or frequent traveling to Melbourne, this spacious accommodation option could offer you a comfortable home-feeling space and peace of mind.

Room tip: ask reservation team to assist further
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank farawayitravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded April 9, 2019

Dear Guest,

Thank you for your 5 star review.

We are very glad to read your comment about the stay at Quest on William.

As per your comment, you have enjoyed it very much as we close to may places, with in free tam zone, all walking distance etc.

Once again thank you for your excellent feedback.

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019 via mobile

The best hotel I've ever seen! It's never too much to give praise to such a gorgeous hotel. In fact, I chose this hotel is just because there are so many attractions around the hotel. But the fist step I stepped in, the first glance I took, I knew immediately that this is the right place to stay. What impressed me the most is their services. The servants there must have been trained for a long time so that they make the customers, including me, feel like home. Just natural and cozy. And yes, there are lotta restaurants near by. I've try Italian food, Indian food, Chinese food. I can tell, the restaurants there are so various and the food they serve are so delicious and the price is also reasonable.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Tracy369000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded April 9, 2019

Dear Tracy369000,

Thank you for your great feedback.

We are delighted to read every word of it. In short all perfect.

We are very much looking forward to welcoming you back in the future.

Thank you.

Kind Regards,
G.K.Serasinghe
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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