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Quest on William
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Reviews (739)
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All reviewsgreat locationbedroom apartmenthardware lanecafe next doorgirls weekendsofa bedbourke st mallwashing machine and dryergreat apartmentfull kitchenstreet noiseserviced dailygood sizehandy locationshort walkeasy walking distancecar parking
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Reviewed January 18, 2010

+ves:
Customer Service - were very flexible when we had to upgrade to a 2 bedder to account a last minute joiner to the trip. Didn't charge any penalties either, other than the difference between a 1 and 2 bedder. This was despite originally booking thru a third party website.
Value for money - Great value for money considering the CBD location - although I'd imagine being in the business precinct during the Xmas-New Years break had something to do with it.
Clean - Housekeeping-wise at least. Can't say everything was in working condition as all we used was the bathroom, fridge and AC.

-ves:
Sofa bed - was quite uncomfortable for sleeping on - and this is speaking from experience with sofa beds.
Broken internal door handles - although these were fixed promptly the day after we reported them.
Claustrophobic bedroom - one of the bedrooms was surrounded by 3 walls with no window - which was fine as long as you left the doors open or turned on AC.
Kettle - a rusting heating element is not a good look in a kettle.
Being on a ridge - is not good if you have to trudge home after a long day's shopping or playing tourist.
Car parking - I'll wear the fee, but just note that maneouvering your car in the basement is not for novices, depending on the spot you get. You'll also have to book ahead for a spot.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank appleton1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded November 14, 2016

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Reviewed January 5, 2010

We stayed here on NYE for one night only. Being one of the only places in the CBD to offer one night only bookings (all others available were 3 night minimums) we were very pleasantly surprised to see the room cost only $70 higher than the usual rate (elsewhere in CBD had doubled (or much worse) the rate for NYE making it an expensive break when you have a 3 night minimum to deal with too).
**From what I could find out, the usual rate for the 1 Brm apartment is $170-$180 which I think is great compared to the small hotel room you would get in the CBD for the same price.

We had a one bedroom apartment with a fold out sofa bed in the lounge area. The apartment was very spacious, the tv huge, a big balcony and a full size kitchen area. All this had been renovated in the last year or so also. The bathroom was large with enough room at the sink for two people (handy when there's 3 or 4 of you sharing a 1 brm apartment). There were some funky toiletries too that were better than I had expected.

Parking was an issue (being NYE) so we just used the train to get into the CBD and walked approx 5mins from Southern cross station (though the tram goes right past the station to the hotel if you prefer). Reception told us that there is limited parking available on regular days that you can request in advance.

The only issue with the room (which has been mentioned in other reviews) was the fold out bed was very springy and I found it uncomfortable to lie sideways on... not such an issue lying on your back but this may be worse for larger people). In future I would pay a little extra and have a 2 brm apartment an no sofa bed (those sleeping in the real bed in our apartment reported it to be very comfortable).

The location is great.... short walking distance to restaurants on Collins street and Hardware Lane and near to Bourke Street shopping area and DFO in the other direction. There is also a cafe downstairs (separate from the hotel) that does breaky if you want something right next door.

I reccommend this hotel for short stays but you would be very comfortable here for longer stays (I'd be happy to stay here a week or longer and I believe the rates are very good for longer stays too).

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MelbourneSim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded November 14, 2016

Thank-you for you feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2009

Stayed at Quest with a group of friends for a girls weekend getaway/shopping trip. Great location so close to the mall, Queen Vic markets, tram stop just a step away from the door. Staff on check in were courteous, if a little bit surly, however the other young ladies and gent on reception throughout the weekend were very helpful and informed about tram times, places to go etc. We stayed in 3 bed apartment on 14th floor, clean, quiet and quite comfortable. Nothing broken and tele worked fine. Only draw back, there was only 1 bathroom, plus a powder room. Try getting 7 women showered and preened to go out with only 1 bathroom, not easy, LOL!! The fold out sofa bed was not made up when we arrived, situation sorted v quickly though. (It was a tad uncomfortable - but a couple of extra wines before bed remedied that). Also had to ask for extra towel - apartment was set up for 6 people only when we had booked for 7. Other than that small criticism everything was quite ok - staff happy to stow our luggage for the day after checking out - our flight did not leave until 5.00pm. Let us use toilet and waiting room area etc when we came from our day out to wait for booked taxi. All in all I would recommend Quest on William for a group stay at a reasonable price. 3 bedrooms in the heart of Melb CBD as rare as hens teeth and this place was fine for us.

  • Stayed: December 2009, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank spotty01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded November 14, 2016

Thank-you for you feedback

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Reviewed November 29, 2009

Very disappointed! So many things wrong unsure where to start.

* 2nd toilet broken and unable to be fixed, 2 days with 5 Adults and 1 toilet
* Sofa bed unbearable... offered two extra blankets to help with broken springs (ended up sleeping on floor)
* 1 lift out of order, took 15 minutes to ground floor
* Building work outside started at 6:30am on Saturday
* Room Service is a joke.....$45.00 for 8 slices of pizza
* Full day charge after 11am, no 1/2 day rates or late check-out available

At no point were we offered any solution to any problem, would think twice before booking however we didn't let any of the problems ruin our weekend.

  • Stayed: November 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ck06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded November 14, 2016

Thank-you for you feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2009

Stayed here for 3 nights in a 2 bedroom apartment. Location is great, within walking distance to bourke st mall, south bank, victoria markets etc, alternatively you can catch trams from the doorstep to many locations. The apartment itself is in good condition, with modern decor, flat screen tv but there is problem at the second bedroom, it is quite small with no windows and no alarm clock and also the shower tub is too small that you can't really move when you get in, and the water temperature is not very stable. But all these are not big problems, we all feel very comfortable stay in the apartment. The service is good, we have talked to 3 receptionists during our stay, they are all very helpful and friendly. Though you have to expect a little bit of waiting since there is only one person working at the reception at a time.

  • Stayed: November 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank pkhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded November 14, 2016

Thank-you for you feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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