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Quest on William
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Reviews (739)
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All reviewsgreat locationbedroom apartmenthardware lanecafe next doorgirls weekendsofa bedbourke st mallwashing machine and dryergreat apartmentfull kitchenstreet noiseserviced dailygood sizehandy locationshort walkeasy walking distancecar parking
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Reviewed August 13, 2013

My sister and I stayed for 6 nights in a two bedroom apartment (6 to 13 August), we had a fabulous time. Apartment was spacious, clean well equipped and surprisingly central to everything, without the associated noise of staying right in the centre of Melbourne. Staff were really professional, friendly and very helpful. Great range of restaurants within 400 metres in all directions, within walking distance to all of Melbournes attractions, and free trams and tourist bus. I will definitely come back to stay again and will recommend to friends.

Room Tip: beware the shower stall if you are a little large, shelf gets in the way.
  • Stayed: August 2013, traveled with family
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Thank Darrjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this reviewResponded August 18, 2013

Thanks for your review of Quest on William; I really appreciate the time taken to review and submit for our property. I am so happy to hear that you enjoyed your stay at Quest on William. We strive to provide comfortable, clean accommodation combined with great customer service to the business and leisure traveler alike.

Kind Regards,

Aimee Royle
General Manager
Quest on William
172 William Street, Melbourne VIC 3000
Tel: +61 3 9605 2222 Fax: +61 3 9605 2233
aroyle@questapartments.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

We stayed at the 2 bedrooms apartment. The unit was clean and well equipped with stove, fridge, kitchenware, dishwasher, washing machine, drier, etc. Just that for free Wifi, it's only available at the lobby area.

It was still summer, so we found that the air-conditioner not cold enough during the day. The shower was bit small, even for us (Asian). But in all, the room was good and spacious. The sofa, beds were quite comfortable.

Before going, I requested for a parking space and willing to pay, since there's no reply I managed to book at Wilson which located within walking distance from QOW. The staff asked about my request on the car park but only after we checked in.

During our stay, we observed the staffs were friendly and polite.

  • Stayed: March 2013, traveled with family
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Thank IzwanShahmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this reviewResponded July 17, 2013

Thank you for your recent review. I am very happy to hear you enjoyed our location and facilities and found our staff helpful and nice. We look forward to welcoming you back next time you travel to Melbourne.

Kind Regards,

Aimee Royle
General Manager
Quest on William
172 William Street, Melbourne VIC 3000
Tel: +61 3 9605 2222 Fax: +61 3 9605 2233
aroyle@questapartments.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

I have stayed at the hotel for several weeks and have found the staff to be very helpful and facilities great. One of the best things is the amount of room in the apartments including full kit hen and a dining table which is essential for late night study or preparation for work. I'll definitely keep staying there. I work long hours and get a good night's sleep each night.

  • Stayed: July 2013, traveled on business
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Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this reviewResponded July 11, 2013

Thank you for your recent review of Quest on William; I really appreciate the time taken to submit your online review. I am happy to hear that you enjoyed your stay at our property. We strive to provide comfortable, clean accommodation combined with great customer service to the business and leisure traveler alike.

Kind Regards,

Aimee Royle
General Manager
Quest on William
172 William Street, Melbourne VIC 3000
Tel: +61 3 9605 2222 Fax: +61 3 9605 2233
aroyle@questapartments.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Stayed at Quest on William for a girls weekend back in Feb. Two Bedroom Apartment was spacious and situated in a perfect location for roaming the CBD. Will stay again and have recommended to family and friends.

  • Stayed: February 2013, traveled with friends
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Thank Laura-Kate27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this reviewResponded July 11, 2013

Thank you for your recent review. I am very happy to hear you and your friends enjoyed our location and facilities. We look forward to welcoming you back next time you travel to Melbourne.

Kind Regards,

Aimee Royle
General Manager
Quest on William
172 William Street, Melbourne VIC 3000
Tel: +61 3 9605 2222 Fax: +61 3 9605 2233
aroyle@questapartments.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

We booked in for 2nights, thinking we would stay a few more if we decided. We decided not to extend our stay and went elsewhere. Here we're the problems:
- we booked in for 2 adults and 2 kids, but received only two towels;
- we requested a queen and 2 singles and were assured onbooking this was not a problem. Arrived to a queen and a king. The kids did not sleep well sharing a bed, an environment they are not used to;
- the evening of the first night we smelt sewage. In the morning we discovered that the toilet was broken and appeared to be leaking. Unfortunately we headed out early and took the car from the basement so were not able to report into reception. Thinking was cleaning staff would identify and report. Big mistake, the came around at 1600 after we had returned, so we just put up with it u til next morning, when we left early; and
- we booked a car space and were directed into an alley to access it. Waited until the roller door was up and drove in, with the bottom of the roller door catching the car roof racks and causing one rack attachment to break off, about $130.00 to repair.

We always look to stay at quest, as we travel extensively for both work and leisure. But we will be re thinking that practice.

For Quest staff: room was 704

Room Tip: We had a lot of street noise, with the room facing out to the street. Go for an inside or little Burke facing room.
  • Stayed: July 2013, traveled with family
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    • Location
    • Sleep Quality
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Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this reviewResponded July 9, 2013

I would like to thank you for taking the time to provide your valuable feedback. The issues which you have highlighted have already been communicated to the necessary departments to make certain that we can continue to improve on our service, and avoid such issues from occurring in the future.

As you can see from our other reviews, Quest on William is an establishment that strives to provide quality apartment style accommodation in Melbourne CBD.

We do admit that we do not always get it right. However it is through feedback such as yours that allows us to become better in what we do.

Should you wish to discuss these issues further, please feel free to contact me.

Kind Regards,

Aimee Royle
General Manager
Quest on William
172 William Street, Melbourne VIC 3000
Tel: +61 3 9605 2222 Fax: +61 3 9605 2233
aroyle@questapartments.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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