We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Building Site!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Punthill Flinders Lane Apartments
Ranked #52 of 159 Hotels in Melbourne
Certificate of Excellence
Northumberland
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Building Site!!!!”
Reviewed March 8, 2014 via mobile

We arrived on 26th Feb for a two night stay, before our flight back to the uk, we were greeted with a building site!

The Receptionist checked us in and then ran off to the office, she obviously had lots of work and was trying to work from both the desk and the office. We then got in the most unnerving lift, we have ever been in!

The apartments are well equipped, comfortable and clean, but dated. The location is very good if you like the lane ways of Melbourne, short walks to the station, the tram, the aquarium and federation square. The Receptionists are friendly and informed.

But.....we HOPE that the updating of the apartments is including 1. Double glazed windows, to block the noise of the alleys, no one needs to hear late night parties (unless you are in the party!) or early morning refuse collections 2. New floors, the creaking with every footstep is awful! 3. New lifts, the lifts, (well lift, one was out of action) are far from good, very scary.

Before booking, call, make sure the building works are finished! Unless you want to be woken by drills, share lifts with builders, tools, laundry, cleaning trolleys and cleaners, and have to dodge paint brushes and plasterers to enter and exit the building.

We agree that the building works need to go ahead, but a little warning would have been much appreciated.

Stayed February 2014, traveled with family
Helpful?
Thank Lisa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Director at Punthill Flinders Lane Apartments, responded to this review, March 12, 2014
Dear Lisa Y,
We are so sorry that your stay was less than perfect. The renovations of the foyer are almost complete, with just some minor tiling to be done.
Unfortunately the disadvantage of staying in the very heart of the city is some inevitable city noise and we do apologise. Lifts are being replaced shortly but the current lifts, whilst old, are extremely safe and reliable.
We do hope to welcome you back to Punthill in the future.
Kind regards,
Robin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

564 reviews from our community

Traveler rating
    190
    244
    88
    19
    23
See reviews for
123
194
32
74
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Hobart, Australia
1 review
Reviewed March 5, 2014

me and my partner stayed in feb 2014 we where abit shocked of the renovations and the lift was a bit scary, room was ok. I did walk out of our room with no shoes to the laundry and had a nail stick into my foot which wasn't nice the next day I noticed it had been removed the only few things we could grumble at when asking the reception lady what coins the washing machine took she could tell me which I thought was weird and at 8.45 the room cleaner knock once didn't wait for reply and tried to barge in and also we noticed he only made the bed and didn't clean or replace soap etc but the young girl who cleaned the room after that was great always clean I think she du\id a excellent job. For her employers she should get a pat on the back for a job well doe.

Room Tip: not near the lifts
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANNEMAREE2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Flinders Lane Apartments, responded to this review, March 5, 2014
Dear ANNEMAREE2014,
Thank you for your review of Punthill Flinders Lane.
We do apologise for the renovations - the foyer has now been completed save for some minor tiling which will commence in a month's time.
Some of our most experienced managers are at this property and all the matters you mention will be addressed and rectified without delay.
We do hope to welcome you back soon to a fresh and renovated property.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 23, 2014

Great location,completely charming receptionist on arrival Friday night 21/2 who went out of her way to be helpful...the renovations mean that the place has a temporary looking lift ,we stayed in the weekend when no work was being done so it was ok...my only complaint was some of the staff seem a little annoyed to be there ! apartments are clean ,pretty dark but in a great location for all the areas attractions...

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Flinders Lane Apartments, responded to this review, February 27, 2014
Dear Natalee S,
Thank you for your review of Punthill Flinders Lane.
We are so pleased you enjoyed your stay. The staff you refer to are in fact no longer with us and we are certain that all Punthill staff are warm and welcoming as of course they should be.
We do hope to welcome you back to Punthill soon.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 18, 2014

I stayed in Studio for two nights in late Nov 2013. It's a very popular apartment that needed to be booked at least 6 months earlier for a reasonable price (or just sold out). As a return visitor in Melbourne, I planned to stay in Flinders Street/Lane as I could easily walk to Southbank or Chinatown. There's a large Cole Supermarkets nearby.
However, I was a bit disappointed when I got the 1/F room. It's darker and smaller than I had expected, and there's no laundry inside the room (which is stated in the official website). The reception explained that there's a shared laundry in every floor (then the description in official website is misleading). The open kitchen was also not good, too small for cooking. The hot water in bathroom was not stable too, after I had a quick shower, my partner got a cold one...
Please note that there's no 24-hr reception, if you have to check-in late, you have to call and wait for sometime until someone shows up....
Probably choose other apartment if I return to Melbourne again.

Room Tip: If there's other room, don't pick the 1/F one...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Flinders Lane Apartments, responded to this review, February 19, 2014
Dear Mandy C,
Thank you for your review. As you mention, this property is extremely popular because of the outstanding location. We do have a property right in Chinatown too if that is your preferred location in the CBD.
The apartment you stayed in faces the vibrant and trendy Degraves Street, which brims with one eclectic café after another. We are not sure where you saw that there is a laundry in each apartment as our website states "guest laundry". We do have a fully equipped kitchen in the apartment, which has good size oven, fridge, microwave etc. Each apartment has its own individual hot water system.
We are certainly able to cater for late check-ins - a key safe allows guests immediate access to their keys and we do have management on the property 24 hours, although they are not physically at the desk late at night. They are available if there is a problem.
We do hope to welcome you back to Punthill in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014 via mobile

We stayed at Punthill for 4 nights on a Melbourne shopping trip this month.

We had not been made aware that the hotel was a construction zone. There were major renovations happening in the foyer, level one and right outside our door on occasions. Apparently the air conditioning systems in the entire building are being replaced and other renovation work is underway.

The area was dusty, dirty and unpleasant. Hardly the setting for a holiday.

On one occasion we had to walk through a cloud of dust as a man atop a ladder drilled overhead.

One of the two lifts was broken and guests were constantly competing with tradesman for use of the only lift remaining.

We have stayed at Punthill several times before, and felt we should have been afforded the courtesy of a forewarning at the time of booking. In fact, the hotel's rates should be heavily discounted while guests put up with the repair work.

If you have looking for a serene place to rest your head, look elsewhere.

Stayed February 2014, traveled with friends
Helpful?
1 Thank Kbrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Flinders Lane Apartments, responded to this review, February 23, 2014
Dear Kbrisbane,
So sorry about the foyer renovations. We had hoped they would be complete by now but have unfortunately dragged on. The foyer will be finished really soon and thereafter guests will be unaware that there are some works occurring in other areas of the building. Please contact our General Manager on 03 9916 8888 as we would like to offer you a return stay after the hotel is looking newly renovated and really beautiful.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 13, 2014

We were unaware of the renovations, all the first floor and reception, very messy noisy, and hot.
Our room on the second floor was fine, newly furnished, very quiet during the night, and certainly position was great. The staff were accommodating, only complaint the coffee was terrible, we still like a decent coffee while in the room.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandypHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Flinders Lane Apartments, responded to this review, February 19, 2014
Dear SandypHobart,
Thank you for your comments regarding Punthill Flinders Lane.
We hope to complete the foyer renovations by 10 March and are creating a wonderful, stylish reception. Coffee is so much a question of personal taste but next time you stay, please do not hesitate to ask for another brand and we will happily oblige.
We look forward to welcoming you back to Punthill soon.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
DoubleTree by Hilton Melbourne - Flinders Street
Central Business District
The Sebel Melbourne Flinders Lane
Central Business District
Punthill Manhattan
Punthill Manhattan
#85 of 159 in Melbourne
4.0 of 5 bubbles 372 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Punthill Northbank Melbourne
Punthill Northbank Melbourne
#45 of 159 in Melbourne
4.5 of 5 bubbles 152 reviews
Central Business District
Flinders Landing Apartments
Flinders Landing Apartments
#99 of 159 in Melbourne
4.0 of 5 bubbles 186 reviews
Central Business District
Citadines on Bourke Melbourne
Show Prices
Show Prices
Show Prices

Been to Punthill Flinders Lane Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Punthill Flinders Lane Apartments

Property: Punthill Flinders Lane Apartments
Address: 267 Flinders Lane, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#49 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Punthill Flinders Lane Apartments 4*
Number of rooms: 60
Official Description (provided by the hotel):
The most vibrant part of Melbourne CBD. Punthill Flinders Lane is surrounded by fashion, food and culture reflecting the ambiance and charm of Melbourne's quirky laneways and eclectic cafes. Punthill Flinders Lane is a short stroll to Federation Square, Regent Theatre, Southbank and Crown Casino. Sporting Venues such as AAMI Stadium, Rod Laver Arena, MCG and Etihad Stadium are also within close proximity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Punthill Flinders Lane Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Punthill Flinders Lane Apartments Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing