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Paramount Serviced Apartments
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Reviews (249)
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All reviewsapartment complexexhibition streetclose to china townwasher and dryerbourke streetfresh towelsfull kitchenbeds were comfortablehandy locationlong weekendfantastic locationtram stopsaunacafes
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126 - 131 of 249 reviews
Reviewed April 27, 2014

Immediate impression of the apartment was Ok but that changed in seconds. Crumbs and rice visible on the couches, hair everywhere, on furniture and floors (that are also stained and dirty), cigarette butts visible on a locked balcony (why have one at all if it is locked by the way?), bathroom with hair and dust everywhere. Once you find a few things that aren't right, you will look more closely- and find more - broken draws in kitchen with pieces shoved in draws, plastic bags in draws from previous guest, pots and pans put back dirty in cupboards, cutlery draw full of crumbs, dirty hotplates, fridge seals full of yuk and fridge shelving dirty, oven shelves greasy. Dust thick on every surface above eye level and below waist level - skirting, light fittings, under washing machine, behind beds, couches, TV cabinet, aircon. Dust is also a problem in the hotel common corridors and reception where it hangs over light fittings and skirtings throughout. Filter of aircon and dryer had not been cleaned, every shelf in every cupboard in the unit thick with dust, and in the case of the kitchen cupboards, greasy as well. Just not good enough. I called reception who did send someone up to do the obvious things but this person was hit and miss and I expected they would sort it out the next day or day after when the room was being serviced - but they did no such thing and there was no servicing of the room at all in five days as far as I can tell. Bed was not made at all during stay, nor were bins emptied or toiletries replenished - Indeed both bath gel and shaving cream dispensers (dirty) were empty on arrival. I sent an email to the manager of the property on the day I arrived, complete with the photos I have attached here and received absolutely no response at all. If the management don't care then it is hardly a surprise that the poor old housekeepers don't either. Only one staff member (on reception) offered to help at all, a very nice young man on my last night. the rest just shook heads and shrugged. For the price, this is just not good enough. Wifi is available but is way too expensive. TV channels are fine. View from balcony (once I got maintenance to unlock the door) is awful - next door's roofs and aircon units and balcony has no chair or anything to encourage you outside anyway - just a noisy aircon unit with cigarette butts and rubbish shoved behind..

Room Tip: Pick somewhere else to stay
  • Stayed: April 2014, traveled solo
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2  Thank sadiethecleaninglady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2014

Travelled with friends and we were pleased with our stay at the hotel. The apartments are in a good location, with Chinatown just next door and close to major attractions (Federation Square, Chinese Museum, State Library just a short walk away).

TV also comes with a wide range of Foxtel channels - a pleasant surprise. The hotel has WIFI but unfortunately it has to be paid for.

  • Stayed: April 2014, traveled with friends
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1  Thank isabelcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014

Where do I start? The smell, the pubic hair in the bathroom, the absolutely disgusting stains on the lounge, the cigarette butts on the balcony, the dirty kitchen, the uncomfortable mattresses or the un adjustable air conditioning!!!!! For a serviced apartment, it was ridiculous!! we came back from our day out to find the beds unmade and others looked like they were made from a four year old!
Some of the staff were clueless and should not be working in the industry! The manager didn't do anything about it! Needed sheets to cover the lounge so we had somewhere to sit. It was noisy and the floor was sticky as! I could go on and on. The only good thing about it was the location.

  • Stayed: March 2014, traveled with family
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2  Thank Lisa I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014

Hoping to arrive at a clean and suitable hotel/apartment, turned out to be the weekend from hell!
-None of us could freely walk around the room without wearing any socks or shoes because the floor was dirty and sticky.
-None of us could sit on the lounge without putting a sheet over it, because of the disgusting stains over it!
-For a serviced apartment the bed making was very poor and not even made at all some days!
-Rude staff and not helpful at all (including manager)!
-Uncomfortable mattresses.
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  • Stayed: March 2014, traveled with family
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2  Thank Emily I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

Everything was clean etc. I found the queen bed and room very quiet, as I have my window shut. The other two ladies in the single beds in the other room could hear a bit of noise as they leave their window open at night. One thought the bed Ok, the other thought it was too hard. If you like a really soft mattress, you would not have enjoyed the sleep and if you want your window open for fresh air at night, expect a bit of noise. Pool and spa were great. Everything worked very well. Would definitely stay there again. Fantastic location.

  • Stayed: March 2014, traveled with friends
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Thank Lovelock2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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