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“Not impressed” 3 of 5 bubbles
Review of Quest on Lonsdale

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Quest on Lonsdale
Ranked #121 of 158 Hotels in Melbourne
Canberra
Level Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not impressed”
3 of 5 bubbles Reviewed June 1, 2014

This place was booked for me for a night through work so I didn't know much about it before I arrived. The check-in was very slow as there was some mix up with the days of my booking, but I found it very annoying to have the reception person staring at the computer screen for ages rather than telling me what was going on.
I finally got my room but it was a very pokey room down the side of the building with the only view out into a light well and directly into the windows of the next building - no privacy or outlook at all. When I went to bed I realised that there was a humming noise from some motor outside the bedroom which went on all night.
The only saving grace was the hotel's location in the centre of Melbourne, but I won't be rushing back here.

Room Tip: A room facing the street.
See more room tips
  • Stayed May 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank G0Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, June 3, 2014
Dear G0Mac,

Thank you for taking the time to review your recent stay with Quest on Lonsdale and we are saddened to see that you were disappointed with some aspects of your stay.

Please be assured that your feedback has been passed on to the property manager and he is currently reviewing our check in process to ensure that we improve for the future. We hope to see you back at Quest on Lonsdale again in the future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

293 reviews from our community

Traveler rating
    46
    101
    83
    35
    28
See reviews for
58
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86
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 12, 2014

Close to china town, within the cbd area, only walking distance to federation square and all the shops. Overall I have no problem in recommending these apt to travellers. Well priced also.
the apts. Are fully furnished with cooking facilities which can be an advantage, we were travelling for four mounths and this was very good for us because we tired with eating restaurant food. Nice comfortable apts.

Room Tip: Good value for money.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank boros29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 14, 2014
Dear boros29,

Wow! What a great review! Thank you for taking the time to share your feedback from your recent stay with us at Quest on Lonsdale. I am delighted to read that you enjoyed our apartment facilities, our fabulous location and your overall experience with us. We hope to welcome you back to Quest on Lonsdale in the near future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
2 of 5 bubbles Reviewed May 11, 2014

Room was dirty, we had to clean yhe bath/shower ourselves. Even though they called to confirm 3 days prior they still gave us the wrong room type. Not impressed at all plus it was over easter so front desk hours were limite

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Maxxie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 14, 2014
Dear Maxxie87,

Thank you for taking the time to review your recent stay with Quest on Lonsdale and we are saddened to see that you were disappointed with some aspects of your stay. Please be assured that your feedback has been passed on to the property manager so that it can be rectified as soon as possible. We hope to see you back at Quest on Lonsdale again in the future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Adelaide Hills, Australia
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

Was a great location so close to Chinatown and where we needed to be, next time i would choose a corner suite. We didn't eat the restaurant as we ate in Chinatown each night. The bathroom was a little shabby, tiles off the wall and the shower lacked pressure but not too bad.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MelbourneDavidm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 1, 2014
Dear MelbourneDavidm,

Thank you for sharing your review from your recent stay with us. I am delighted to read that our location was one of the highlights during your stay with us at Quest on Lonsdale. Please be assured i have forwarded your comments to the property manager regarding the apartment bathroom maintenance and shower pressure and is being looked into immediately. We look forward to welcoming you back to Quest on Lonsdale in the near future.

Kind Regards,

Amanda Rickard,
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maitland, Australia
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed April 27, 2014

Stayed in for 2 nights over the Anzac Day weekend. After spending the last 8 nights in different hotels in NSW, SA and VIC this one was the most disappointing. We paid $192.00 for the first night and $215.00 for the second and it just was not worth it. The bed was uncomfortable, the shower head was terrible and didn't allow for a decent shower, the shower door was this stupid glass swinging thing that allowed water to go everywhere on the floor. At night when ever someone flushed a toilet you could here it in the walls through the pipes! The only good points were the friendly lady on the desk and the location. The hotel would be acceptable if i was only paying around $100 - $130 a night. The Mantra and the Pensione on the other side of the CBD are much better value

  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheBigCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 1, 2014
Dear TheBigCM,
Thank you for taking the time to review your recent stay with Quest on Lonsdale and we are saddened to see that you were disappointed with some aspects of your stay. Please be assured that your feedback has been passed on to the property manager so that it can be rectified as soon as possible. We hope to see you back at Quest on Lonsdale again in the future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
darwin
Level Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed April 27, 2014

Checked in on Good Friday late and was left the code to get our key out of the safe as no staff on duty. We were then locked out of our room on Saturday so had to go to reception to provide our credit card as part of the check in process. No housekeeping over the weekend and minimal reception staff. Was also diapoointed that we could not get to the laundry as this was closed off for most of the weekend so couldnt do any washing. Issue with tv - no foxtel as advertsied and no sound on some channels. Wouldn't stay again which is disappointing as I think the Quest brand is really good.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank DarwinBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 1, 2014
Dear RockyDarwin,

Thank you for taking the time to share your feedback on Quest on Lonsdale. IAll guest feedback is of the utmost importance to us in order to maintain the high standards expected at a Quest property. We invite you to contact our Client Relationship Manager (Sandi Gemmell (03 9663 2888 or sgemmell@questapartments.com.au) in order to discuss your feedback in detail especially your comments on the reception hours over the Easter weekend. However i am pleased to read that our location was a highlight during your stay.

We look forward to the opportunity to discuss your stay further.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed April 27, 2014 via mobile

We stayed at quest on lonsdale on a Saturday night.
It had everything we needed clean room with a view, kitchen bathroom couch and tv. Bed was ok
We will be going back as it's close to everything and easy to get to
Great car park next door and well priced
Tip. Take you own pillow
Leave heater on

Stayed April 2014, traveled as a couple
Helpful?
Thank Keegan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, May 1, 2014
Dear KeeganD

Thank you very much for your lovely review from your recent stay with us at Quest on Lonsdale. I am pleased to read that you found our location to be handy for where you needed to be and our apartments to be convenient and most importantly clean. We look forward to welcoming you back to Quest on Lonsdale in the near future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest on Lonsdale

Property: Quest on Lonsdale
Address: 43 Lonsdale St, Melbourne, Victoria 3000, Australia (Formerly Oakford Gordon Towers)
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service
Hotel Style:
#99 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quest on Lonsdale 4*
Number of rooms: 53
Official Description (provided by the hotel):
Quest on Lonsdale provides 4 star serviced apartments in the centre of Melbourne. Located at 43 Lonsdale Street, between Spring and Exhibition Streets, Quest on Lonsdale is at the heart of the theatre, restaurants and government departments. Melbourne's key attractions are all within walking distance or if you prefer, a short tram ride. With apartments suitable for long term stays, Quest on Lonsdale can offer weekly and monthly rates for extended corporate and leisure accommodation. ... more   less 
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Also Known As:
Quest On Lonsdale Hotel Melbourne

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