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“Good comfortable stay” 4 of 5 bubbles
Review of Quest on Lonsdale

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Quest on Lonsdale
Ranked #121 of 158 Hotels in Melbourne
Brisbane
Level Contributor
152 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Good comfortable stay”
4 of 5 bubbles Reviewed November 20, 2013

Quest on Lonsdale is in a good location close to restaurants and to shops. It's also within good walking distance to Southbank, the Casino and Convention Centre and public transport. The room - I had a one bedroom apartment - was comfortable and quiet. There were a couple of minor maintenance issues in the room - the most obvious being laminate counter top in the kitchenette had some heat damage and was peeling in a couple of spots. However, overall I would recommend this venue. The front desk staff are friendly and helpful, the rooms clean and comfortable and the location good.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CheetahgirlBris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, December 11, 2013
Dear CheetahgirlBris,
I would like to start by saying a big thank you for taking the time to share such a lovely review from your recent stay with us. I absolutely agree that our location is fantastic along with our front office staff. I have forwarded on your comments to Peter the General Manager regarding the apartment kitchen counter top conditions which has been noted for the future refurbishment. It was a pleasure to have you stay with us and we would love to welcome you back to Quest on Lonsdale in the near future.

Kindest Regards,

Amanda Rickard
Director of Sales
Quest on Lonsdale
03 9663 3317
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
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    83
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 28, 2013 via mobile

Stayed there for 3 nights. Moved there from the Lindrum as Lindrum weekend prices were $300 plus. We managed to get some of the mid week nights at the Lindrum for $170 ish which is a good deal. Quest was $199 and wouldnt hold a candle to Lindrum. We had a one bedroom apartment. The rooms are quite small. The one bedroom is really just a closed off door from the living/kitchen area. Bedroom had a wee walk out balcony that overlooked Lonsdale street. high rise buildings across the street overlooked us though! Wasnt too noisy given right in town. Fixtures were ok - not real quality. Very fast lift! Reception staff were friendly and helpful. The thing I found with Melbourne is to shop around as you can get some very good mid week prices. Weekend prices go through the roof depending what sports/events are on in town.

Stayed August 2013, traveled as a couple
Helpful?
Thank G-rad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, September 1, 2013
Dear G-rad D,
Thank you for taking the time to share your feedback from your recent stay with us. If was a pleasure to have you and if there is anything we can do to assist you in future, please do not hesitate to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

Great place to stay. Staff very friendly and location well situated for getting around attractions in Melbourne CBD. Would definitely stay there again very pleasant. Clean and roomy. Excellent kitchen facilities. Nice and warm. Furniture very comfortable. Television in both the lounge and bedroom. Laundry facilities. Quiet location too and always someone around at night so felt very safe returning after being out. Close to great restaurants and other eateries.

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Christine2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, September 10, 2013
Dear Christine2010,
Thank you for your lovely review from your recent stay with us at Quest on Lonsdale. I will certainly pass on your kind words to our Front Office Team. It was a pleasure to have you stay with us and we look forward to welcoming you back to Quest on Lonsdale in the near future. If there is anything we can do to assist, please do not hesitate to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

Was rather happy with our stay here, we chose the Quest based on it's location and price as we were going to dinner and a show.

The rooms could do with a bit of an update honestly...
The dining chairs were stained and the table chipped and scratched, the bathroom honestly needed a good clean and was poorly planned out - the door opened into the toilet so I had to warn my partner every time I used the bathroom so he wouldn't walk in and bang the door into my knees!

My partner complained about the noise on the street throughout the night, I'm a heavier sleeper though and had no problem.

On a plus side, the front desk staff were friendly and parking was just next door and only $20 overnight.

Overall I was pleased with our stay, after all you get what you pay for!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Longweekender_Jess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, September 1, 2013
Dear Longweekender_Jess,
Thank you for taking the time to share your review from your recent stay with us. We are delighted to hear that our location and service were some of the major highlights of your stay. Might i suggest upon your next stay, requesting a quiet room to ensure no disruptions in future. Thank you again, your feedback is much appreciated and we hope to welcome you back to Quest on Lonsdale in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

I stayed here for 3 nights in a queen room. Room was clean and quite small compared to the photos. With a rollaway in the "living/kitchen" there wasnt much room. And the way the bedroom was set up, it was that dark that you lose all concept of time.

Asked the conceierge on their advice on a dat trip, and they couldny advise as their normal clientele wouldnt do those sort of things. Also had an issue with them trying to book a shuttle for me.

Was in an alrite location, would stay here again if desperate for somewhere, otherwise would stay closer to the centre of the city.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, September 1, 2013
Dear Amy K,
Thank you for taking the time to share your comments from your recent stay with us. We appreciate your feedback and I will ensure to pass on your comments to Management regarding local and tour concierge knowledge and lighting in the guest bathroom. Might i suggest upon your next stay to book a 2 Bedroom Apartment to ensure there is enough space for yourself and your guests as we provide a roll-away bed at an additional cost per night on the basis the guest has agreed to this set up.
Once again thank you for your feedback and we hope to welcome you back to Quest on Lonsdale again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

Our 2 bedroom apartment had everything we needed to make our 3 night stay quite pleasant. They're fairly compact however with 2 young children we still had space for them to play. Some of the chair backs were a little loose (screws) but management were quick to replace them with minimal fuss. The pantry shopping order I placed prior to our arrival was already placed in our fridge/ kitchen bench when we walked into our room. What a terrific service and they had everything I ordered! The rooms are clean, service is friendly and our stay was very comfortable.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Roast_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

Quest on Lonsdale is a good mid-range option for business travellers and families. Though it clearly targets the former, families would find the apartments agreeable. Even though there is not gym on the property, Genesis Fitness is right across the street, and offers half-price entry for Quest guests (ask at hotel reception, as Genesis doesn't have the tickets). The gym is only open weekdays.

My only qualms are that a) the bed was too hard, b) I couldn't seem to get the aircon right, and c) (and this is a biggie) internet access is via ethernet, meaning that YOU CAN'T GET WIFI FOR YOUR iPAD. You also have to ask for a cable to connect to the ethernet from reception, or use the business centre (a bit of pain, especially when it takes multiple goes to log onto the internet there!). As for the aircon, I was either too hot or too cold while sleeping. The fact that the aircon blows straight on to the bed in the room I was in didn't help. But the doonas/comforters were more than adequate to compensate for the constant air. I did try to fiddle with the thermostat, but, not being much of a tech head, I failed.

But, all in all, with the fabulous location, good price, and good service from reception, I would choose to stay here again.

Room Tip: Try to ask for a room where there isn't an air vent that blows straight onto the bed.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChaiChai11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest on Lonsdale, responded to this review, June 10, 2013
Dear ChaiChai11,
Thank you for sharing such a lovely review from your recent stay with us. It was a pleasure to have you stay with us and we look forward to welcoming you back to Quest on Lonsdale in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest on Lonsdale

Property: Quest on Lonsdale
Address: 43 Lonsdale St, Melbourne, Victoria 3000, Australia (Formerly Oakford Gordon Towers)
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service
Hotel Style:
#99 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quest on Lonsdale 4*
Number of rooms: 53
Official Description (provided by the hotel):
Quest on Lonsdale provides 4 star serviced apartments in the centre of Melbourne. Located at 43 Lonsdale Street, between Spring and Exhibition Streets, Quest on Lonsdale is at the heart of the theatre, restaurants and government departments. Melbourne's key attractions are all within walking distance or if you prefer, a short tram ride. With apartments suitable for long term stays, Quest on Lonsdale can offer weekly and monthly rates for extended corporate and leisure accommodation. ... more   less 
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Also Known As:
Quest On Lonsdale Hotel Melbourne

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