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“Mattress needs Replacing”

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Novotel Melbourne on Collins
Ranked #74 of 161 Hotels in Melbourne
Reviewed November 22, 2010

We stayed in room 1106 for one night. Thank goodness it was only 1 night. The pipes in the bathrooms were really loud so everytime someone in the room next to us used the toilet or shower we were woken up. The pipes rattled and you could hear the water running through them.
Our mattress was in need of replacement. We spent all night trying not to roll down into the middle.
We have stayed before and will stay again but will request not to be in room 1106. Location is fantastic and our children love to stay at the Novotel because of the pool.

  • Stayed: November 2010, traveled as a couple
    • Value
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Thank MonicaRevell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

Dear Guest,
Thank you for your time to post a comment on Tripadvisor. I am pleased that you would return to the Hotel again . The swimming pool is a favourite with families as you are aware. Thank you for your comment about the bed. I have brought the general audit forward in replacement of beds. We hope to be able to welcome you and the family back for a future visit.
Sincerley,
Hayden Hughes
General Manager

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4,292 - 4,298 of 4,611 reviews

An Accor traveler
Sydney
1
Reviewed November 22, 2010

  • Stayed: November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
brisbane
1
Reviewed November 21, 2010

Great hotel, cental location, friendly staff, excellent facilities. Being a member of the Accor Club made it good value.

  • Stayed: November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

Dear Guest,
Thank you for your comments. It was most pleasing that enjoyed all aspects of your stay.
I hope we can welcome you back.
Sincerley,
Hayden Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Hobart
1
Reviewed November 21, 2010

  • Stayed: November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 20, 2010

  • Stayed: November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Megsandsteve
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
Frankston, Australia
2913
Reviewed November 20, 2010

  • Stayed: November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 20, 2010

Stayed in the newly refurbished executive rooms. Very tidy with excellent amenities. Electric curtains a nice touch. Excellent room service food. Not the hotel if you are looking for panoramic views as it is an enclosed hotel with atrium views only. Hotel is in a nice central location with easy access to transport & Melbourne's attractions. The only negative with this stay is that the lifts were quite some distance form my room. Depending on which room you get, it can be quite a walk to & from the lifts.

  • Stayed: November 2010, traveled solo
    • Value
    • Location
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded December 6, 2010

Dear Guest,
Thank you for your post on tripadvisor. We are very pleased that you enjoyed our newly build rooms. They do have lots of new modcons as you mentioned. Thank you for your compliment about the food and the location. The rooms are far away from the lifts and and this is one of the attraction for some of our guests. No noise, and undisturbed sleep. We do have rooms closer to the lift. Please call my Guest Relations Manager for any future bookings to arrange a room closer to the lift. Thank you again for your feedback.
Sincerley,
Hayden Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#32 Business Hotel in Melbourne
#67 Luxury Hotel in Melbourne
Price Range: $140 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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