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“Conference stay”

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Novotel Melbourne on Collins
Ranked #63 of 159 Hotels in Melbourne
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4,392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (467)
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English first
Colac, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2010

Stayed in the newly refurbished executive rooms. Very tidy with excellent amenities. Electric curtains a nice touch. Excellent room service food. Not the hotel if you are looking for panoramic views as it is an enclosed hotel with atrium views only. Hotel is in a nice central location with easy access to transport & Melbourne's attractions. The only negative with this stay is that the lifts were quite some distance form my room. Depending on which room you get, it can be quite a walk to & from the lifts.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 6, 2010
Dear Guest,
Thank you for your post on tripadvisor. We are very pleased that you enjoyed our newly build rooms. They do have lots of new modcons as you mentioned. Thank you for your compliment about the food and the location. The rooms are far away from the lifts and and this is one of the attraction for some of our guests. No noise, and undisturbed sleep. We do have rooms closer to the lift. Please call my Guest Relations Manager for any future bookings to arrange a room closer to the lift. Thank you again for your feedback.
Sincerley,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 19, 2010

Staff were friendly and helpful and location excellent.
Following organising our stay at this hotel with Advantage Plus we encountered issues with our booking on check out. This in turn added expense to our stay making our stay less than optimum and poor value for money.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 6, 2010
Dear Guest,
Thank you for your time to reply on Tripadvisor. While it was really pleasing to note the positive comments regarding the hotel and it's team I sincerely apologise that we let you down in some areas on check out. Please call my Guest Realtions Manager for any future bookings or advise on Advantage Plus. I do hope we can welcome you and your family back to the Novotel on Collins.
Sincerley
Hayden Hughes
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albany
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 19, 2010

I think the Novotel has all your needs. Great Location, Very good customer service from all departments that I came in contact with. Great Amentities and good food. I would have to say the receptions staff are exceptional especially the young lady on check out who gave me a panda for my 5 year old daughter who has since slept with it everynight since she got it. The panda made her day, so thank you. Would definately stay again.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 5, 2010
Dear Guest,
Thank you for your post on tripadvisor. We thank you for your wonderful feedback about our team, excellent Restaurant and the great location. We are pleased that we have a such a postive impact. We do hope we can welcome you back for another visit as there are other animals in the pand family.
Sincerley,
Hayden Hughes
General Manager
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A TripAdvisor Member
Reviewed November 18, 2010

I have been staying at the Novotel on Collins for over 15 years and have always enjoyed the location with excellent access to the CBD, the MCG and the Rod Laver Arena. It is also easy to catch the trams on Collins, Swanston, Elizabeth and Burkes Sts when I am attending meetings, catching up with friends and also family. It has also been a great hotel.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 5, 2010
Dear Guest,
Thank you for your post and for always staying with us at Novotel on Collins. It is wonderful to have loyal return guests like your self. When you stay next why not call Guest Relations so we can meet you. We certainly like to know our regulars.
We look forward to a future visit.
Sincerley,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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