The staff was great, very professional... but wow, we expected more from this hotel. Our "Executive Suite" was pretty lame. The room overlooked the atrium of the neighboring mall with no natural light. The room wasn't very large, bad lighting, and a nightmare of internet nickel and diming. The bathroom was barebones in a charmless room. I was surprised it was not much more than a Howard Johnson's. Breakfast was actually pretty nice. Other than that, we were fairly disappointed. Our TV was broken one night and they assured us they would fix it but by the next evening, no change. I don't think this hotel had enough amenities to meet our expectations. The location was the most redeeming aspect.
- Official Description (provided by the hotel):
- Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more less
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- Also Known As:
- Novotel Melbourne On Collins Hotel Melbourne
- Accor Melbourne On Collins
- Melbourne Novotel