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“Managing director of Mountain High Real Estate Pty.Ltd.”

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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
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4,361 reviews from our community

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  • Rooms
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  • Value
  • Cleanliness
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London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 28, 2010

The staff was great, very professional... but wow, we expected more from this hotel. Our "Executive Suite" was pretty lame. The room overlooked the atrium of the neighboring mall with no natural light. The room wasn't very large, bad lighting, and a nightmare of internet nickel and diming. The bathroom was barebones in a charmless room. I was surprised it was not much more than a Howard Johnson's. Breakfast was actually pretty nice. Other than that, we were fairly disappointed. Our TV was broken one night and they assured us they would fix it but by the next evening, no change. I don't think this hotel had enough amenities to meet our expectations. The location was the most redeeming aspect.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SparrowFlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 31, 2010
Dear Guest
Thank you for your staying with us recently and for your feedback. We are very pleased to hear your kind comments about our great staff, breakfast and convenient location, and i will pass this onto our team. Regarding your concerns of the rooms and especially the problem you experienced with the TV, please accept my apologies this was not followed up more quickly, and I have addressed this with our maintenance team. I hope to have the opportunity of welcoming you back soon.
Yours sincerely
Hayden Hughes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devonport, Australia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 22, 2010

We stayed for the first time here in a executive suite near the lifts.Our room was just reasonable, no view, older and revamped, bed uncomfortable with some sort of feather doona cover over the mattress andwhen I did get into the bed, I had feathers through the outer liner sticking into my back. Plus to our dismay, a shower curtain in the bathroom. Who has shower curtains this day in this standard hotel? The pringle chips had been eaten by the last guests and not replaced so we informed the front desk so as not to be charged.My husband was in the room the next morning when housekeeping visited and the cleaning was done inn least than 10 mins. Pringles not replaced either!. Paying $300+ we were not impressed with the standard of this room at all.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tassiedevil54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 31, 2010
Dear Guest,
Thank you for your feedback on your recent stay with us. I was disappointed to hear of the problems you encountered during your stay. I have passed these comments onto our housekeeping department to address generally to our team to ensure the standard is always reached. Please accept my apologies for your disappointment, but thank you for letting us know.
Yours sincerely
Hayden Hughes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 19, 2010

We planned our trip to Melbourne for early October and were concerned about the availability of good hotels on the weekend in conjunction with the AFL Grand Final. Much to our pleasant surprise we stayed at the Novotel on Collins and were very pleased. the hotel was very well run with very neat, clean and professionally appointed rooms. The front desk and the bell desk did an outstanding job tending to our needs. The lcoation was prime and provided an excellent spot for walking around at all hours with plenty of shopping and restaurants.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alliespot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 31, 2010
Dear Guest,
Thank you for choosing to stay with us recently. Thank you also for your kind comments about our Front Desk and Concierge staff, I was pleased to hear that you enjoyed your stay and that we exceeded your expectations. We look forward to welcoming you back on your next visit.
Yours sincerely
Hayden Hughes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 18, 2010

My husband and I took our 7 yr old son to Melbourne with us for a short break. The staff were so nice and friendly and nothing was too much trouble. They gave plenty of advice on places to see and went out of their way to get brochures etc on things that our son might like to see and do. The room was huge and overlooked the atrium. We can recommend the Michaels Restraunt as the staff and food were fantastic! So many sights to see and so much history, we can't wait to go back.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank brodie28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 31, 2010
Dear Guest,
Thank you for selecting us for your recent stay. We were very pleased to hear you enjoyed your stay, especially the service form our staff and location. We look forward to welcoming you back soon.
Yours sincerely
Hayden Hughes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 15, 2010

The friendliest of staff were always available to answer any queires. Perfect location in the middle of the city yet so quiet with our room overlooking the shopping mall atrium, better than just a street building view. Really enjoyed the choice at breakfast. We were able to check in early as our room was ready (not always possible of course ) but greatly appreciated. Only minor problem was that in our room mobile phone reception was poor. Will definitely stay here again.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juniebugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, October 31, 2010
Dear Guest,
Thank you for your comments on your recent stay. We were pleased to hear you enjoyed the hotel, in particular our friendly staff, the location and the breakfast choices. I will pass this onto our team. We look forward to having you stay with us again soon.
Yours sincerely,
Hayden Hughes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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