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“Convenient location, comfy beds, not very clean.”

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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Convenient location, comfy beds, not very clean.”
Reviewed May 14, 2010

The location is very convenient for getting out and about with young children as the trams and trains are all within easy walking distance. Excellent for shopping and cafes.
Our room was spacious, but sheets were not clean and bathroom was mouldy. A cockroach ran up my leg whilst in the bathroom :-O
Staff were polite but lacking warmth - it's just a job!
We were lucky? to land a half price deal for our three night stay, but certainly not worth the average 'discount' price. We atayed at the Vic on our return (also reviewed) and it was much better value.
Pros: Location, has a bath so great for smaller children, super comfy beds
Cons: unclean

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Number03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 3, 2010
Dear Guest,
Thank you for choosing to stay with us and for your feedback.
I was pleased to hear you enjoyed the location and convenience of the hotel, it is certainly in a fantastic spot. Also that our staff were polite and the beds were super comfy!
We have now investigated your comments regarding the cleanliness of the room and this has been addressed with our team for the future. Thank you again, and we hope you will return in the future.
Yours sincerely,
Hayden Hughes - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (457)
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English first
Strahan, Australia
1 review
Reviewed May 8, 2010

I booked this hotel as part of a surprise trip for my husband's 40th birthday, & from the moment we checked in our experience was fantastic! The lady who checked us in was both efficient & very welcoming, & I was impressed with her handling of the guests checking in ahead of us who had lost their luggage en route - she treated them with such care & concern. Our room (one of the executive suites) was lovely & clean, with all the amenities we needed, & I must say the most comfortable bed I have ever slept in - I wanted to take it home! Also of note was the absolute quiet of our room, we could have been the only guests in the hotel. As others have commented, the location is so central & convenient. All staff we encountered were friendly & helpful, especially the concierge who booked some footy tickets for us with no fuss & much charm. We both very much enjoyed the complimentary birthday drinks in the bar, too! All in all, I would definitely recommend this hotel to others, & look forward to staying here again in the future. Well done to the staff, it is this service which can make or break a hotel stay!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rockygirl0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 9, 2010
Dear Guest,
Thank you for choosing us on your recent stay and for offering your kind comments about our staff, service and your general experience at the Novotel. We appreciate your feedback and this has been passed onto our team. We look forward to welcoming you back soon.
Yours sincerely,
Hayden Hughes - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2010

I stayed in the twin room, which was really spacious. It's located smack dab in the centre of Melbourne CBD, with retail stores left and right of the hotel. The staff is friendly and helpful. Just a warning, I was a little disoriented at first because the reception is actually one level above street level. I'm really happy with the hotel, and I'd definitely come back here if I were to visit Melbourne again.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aiueo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 9, 2010
Dear Guest,
Thank you for staying with us recently and for your feedback. I was pleased to hear you enjoyed your stay at the Novotel and that you found the staff friendly and helpful. We look forward to welcoming you back soon.
Yours sincerely
Hayden Hughes - Genaral Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 12, 2010

I booked the Novotel through a lastminute.com secret hotel special - once I booked and read a previous review, I thought 'Oh No!'

My daughter and I stayed 2 nights, when I called to confirm the room (as it was booked via lastminute) the reservations clerk noticed that the special was for a queen room and, as I was travelling with my daughter, offered a twin double and I was immediately grateful.

From the minute we stepped into the hotel, the staff were friendly and welcoming. The room was spacious, clean and comfortable. The beds and pillows were comfy and the bath sheets were huge and fluffy.

Breakfast was a bonus for me as children under 16 eat free and we also enjoyed the room service lunch.

The only issues were minor - one being locked out of our room when returning from breakfast on our last day well within the allocated 11am check out time. This was promptly fixed at reception but a little annoying. The other was that it took 3 calls and almost a day for them to collect our room service tray.

The location is perfect - so close to everything. We enjoyed our stay and would definitely come back.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BBird13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, April 18, 2010
Dear BBird13
Thank you very much for your post. It was great to see you enjoyed your stay and took advantage of the children offerings we have available for our guests. I am glad you found our location perfect for your visit to Melbourne as we certainly are located in the heart of Melbourne. Thank you also for your constructive feedback, I will certainly follow this up with my team.
Once again thank you for staying with us and we hope to see you again in the near future.
Best Regards
Marcus Hanna
General Manager
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Brisbane
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 9, 2010

Can recommend this hotel for business and leisure, esp for location & price. Stayed for business 2 nights then joined by spouse for w/end. Loved being able to walk out door to CBD shops, trams and laneway cafes. Close to everything. Conference was at Convention Ctr and some colleagues (with spouses) stayed at adj Hilton for more$. Wives said later they should have stayed at Novotel Collins - Hilton too far from CBD action (shops/theatres/cafes).

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFamilyBNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, April 18, 2010
Dear JFamilyBNE
Thank you very much for your post. I was very glad to see you enjoyed your recent stay with us. Thank you for staying with us and we look forward to your next stay at Novotel Melbourne on Collins.
Best Regards
Marcus Hanna
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 2, 2010

Have stayed at many Novotels around the world (Bangkok airport) being the most amazing staff...... beds bigger than Texas .....willows to die for ..... clean and the food amazing..... How ever Melbourne's is by far one of the worst hotels i have stayed in. The hotel is in the middle of the theater district on Collins St .... the staff are friendly but the Hotel itself is run down and not worth a 4.5 star rating at all . We where upgraded to an executive suite upon arrival and was very excited but the room had a view of the inside shopping mall and dusty ledges. The light filtering from the window has a dull green so you looked ill in the mirrors! .... the bed very very soft .... and pillows provided flat!...... they do have a pillow menu which i find weird that they supply nice pillows upon request .... why not supply then in the first place? towels where thin as a sheet not plush as you would expect. The Novotel chain and Melbourne City Novotel should be ashamed to have their name to this building its extremely poor !! got this room on lastminute.com and yes only stay here if its a quick find and your not concerned about comfort or amenity's ...... So to sum things up friendly staff .... great location .... but don't be fooled into thinking because its a Novotel its a nice place to stay its very poor for an amazing city!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank darrensugden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, June 3, 2010
Dear Guest,
Thank you fo choosing to stay with us and for your feedback.
I have passed on your kind words about our staff freindliness to the team, this is much appreciated. Regarding your concerns out the rooms, you will pleased to know for future consideration that our newly built Premium rooms are almost complete and will be available for mid July 2010, and these will set the benchmark for future renovations of the hotel. They are a modern design, featuring a floor to ceiling and wall to wall window overlooking the Atrium and consist of a deluxe King bed and linen package, including king size feather pillows, 37inch LCD TV, and an original Eames designed Herman Miller lounge chair. They are very stylish and comfortable and I look forward to many of our guests enjoying them into the future. Once again thank you for your feedback, it is certainly taken seriously and we appreciate the opprotunity to hear what people think about our hotel and services so we can make imnprovements. I hope you will return soon.
Yours sincerely,
Hayden Hughes - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ickenham, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 14, 2010

This was one of the most pleasant hotel stays we have enjoyed recently. As others have commented, the Novotel's location is excellent for walking or taking a tram. The room was clean and spacious (with two very comfortable double beds - useful for when one partner's still gripped by jet-lag!), a good bathroom and a shower that worked. We found the staff extremely helpful - we needed a doctor, they found one; we needed a cell phone charger, they found one ... We, too, were stung once by the outrageous $30 continental breakfast before we'd got our bearings, but like the earlier reviewer, soon found plenty of cheaper alternatives elsewhere. A few more hangers in the wardrobes would be nice.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, March 17, 2010
Dear Andy066

Thank you very much for your post. I was glad to read that you enjoyed your stay with us and found our rooms spacious and our location excellent.

I hope you have the opportunity to return to the hotel in the near future.

Best Regards

Marcus Hanna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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