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“Could Be Better”

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Novotel Melbourne on Collins
Ranked #71 of 161 Hotels in Melbourne
Reviewed July 22, 2014

Positives - Great location, comfortable beds, spacious room. Negatives - we booked a room for 3 people but the sofa bed was not made when we arrived in the evening and there were only 3 towels in the bathroom. Also, there was a used tissue and lots of dust behind the bedside table.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Shelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 22, 2014

Thank you for your review and constructive feedback which is very helpful to us. Please accept my sincerest apology about not having delivered on our promises. This is certainly not what we are known for and I am very sorry that you had a disappointing experience. As a team we will pay more attention to the fine details and thank you for letting us know that this is an area where we need to improve. Hopefully we can impress you on a future visit and prove to you that we can offer the total package.
Sincerely,
Antony Platford
General Manager

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1,539 - 1,545 of 4,514 reviews

Reviewed July 20, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank John S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 22, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 20, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Noel B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 22, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 19, 2014

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sammillar
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 20, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 18, 2014

Here for business. Liked the location on Collins as it was very central. There is kind of a strange thing in which the lobby is on level 6, not a massive issue but the ground floor isn't very welcoming. The floors are very large and some rooms mean a couple of minute walk to get to!

Rooms are nice and modern with all you need, except no proper lounge chair like say the Crown Promenade. Bed was nice but colleague had issues with sleeping.

Breakfast buffet was good as well, down a notch from the buffet at a 5 star hotel though. Its really a business hotel and i'd go back if I needed to be in the Melbourne CBD.

Room Tip: One near the lift well so you're not always walking to get to your room.
See more room tips
  • Stayed: July 2014, traveled on business
    • Value
    • Rooms
    • Service
Thank tomwatson84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 20, 2014

Thank you for your time to provide a review. Good to read that our Hotel suited your business needs and that breakfast was the perfect start to a busy day. Hope to see you on a future trip.
Sincerely,
Antony Platford
General Manager

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Reviewed July 17, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MooseandDi
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 20, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 16, 2014

We had a twin share room, one double and two single beds in the one room. Accommodation was nice, beds were comfortable and the room was clean. We had the buffett breakfast which was beautiful and kids eat free. We stayed for two nights, the first night was nice and quiet but the second night was not. The airconditioning was really nosiy and rattled loudly so we had to turn that off and then at about 3am there was loud banging noises, I have no idea where they came from but went on for about half an hour. We were all wide awake after this which was not fun with two young children and an early flight to catch.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded July 19, 2014

Thank you for your review. It is with regret to read that we were unable to provide you with a pleasant end of your family visit with us. Please accept my sincerest apology about the inconvenience with the Air Conditioning on your second night's stay. It is disappointing that this experience will distract from your overall stay with us. If you are interested I would be happy to discuss your concerns.
Please contact me via Phone 61 3 9667 5800 or email H1587-GM@accor.com.
Sincerely,
Antony Platford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#65 Luxury Hotel in Melbourne
Price Range: $129 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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