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“Fantastic stay”

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Novotel Melbourne on Collins
Ranked #61 of 159 Hotels in Melbourne
Gerringong, Australia
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Fantastic stay”
Reviewed July 9, 2014 via mobile

My sister and I stayed here recently for a few nights for a shopping trip! We had a lovely stay! Our room was amazing! The hotel has been recently renovated so everything is brand new and very modern. We were so amazed at how big our room was! Both my sister and I work for Accor and we
could not fault the Novotel on Collins at all! All staff, both the check in and restaurant staff were friendly and helpful! The hotel is centrally located close to everything! We bought a miki and used the trams all the time!

Thank you for a fantastic stay! We will be back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miriam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 11, 2014
"You are very welcome. " We look forward to seeing you and your sister when you get time away from work again. Thank you for sharing your positive experience.
Sincerely,
Antony Platford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (458)
Date | Rating
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English first
Brisbane
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 9, 2014

We stayed 5 nights at the Novotel and loved it. The price was right, the location is unbeatable (much better than the Hyatt), and the staff were friendly and efficient.

A few minor quibbles:

- I could sometimes hear the TV in the other room.

- I didn't think much of the buffet breakfast - it feels like you are eating in an industrial kitchen. Also there was no omelette station; you would expect one for $29

- the pool was small and cloudy like chicken soup. I noticed previous reviewers have commented on this as well, but it still ain't fixed.

But overall I thought this was hotel was very good value, especially in the school holidays. It is great for families with kids!

Room Tip: Get one with a city view, not an internal room
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank PaulBBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 15, 2014
Thank you for your recent patronage and time to provide a review. Your kind words and consecutive comments are valued as they help us to maintain and improve our standards. So pleased to read that my team helped and made the families stay enjoyable. Hopefully you can visit again as there are always school holidays.
Sincerely,
Antony Platford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed July 9, 2014

Good Location, Good Breakfast, Good Room & Excellent Service.. Exactly what you pay for. I think the best part of the hotel was that each room has its own aircon/heater so you can adjust it how ever you want!!

Room Tip: * Make sure you ask for a room looking out onto the street not the Australian Collins mall. The mall...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 11, 2014
Thank you very much for your review. We are very delighted that you chose to stay with us and that we lived up to all your expectations.
Sincerely,
Antony Platford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 8, 2014

We stayed at the Novotel on Collins for a girls weekend to Melbourne. I got a very good deal when I booked the room and breakfast was included.

This hotel is located on Collins Street, and is very central to everything. It was only 2 minutes walk to the main shopping strip, and of course...H&M

Upon arrival, we were checked into our room, the staff were friendly, helpful and very efficient.

It was a standard room, but that's what we paid for - so it was exactly as we were expecting.

Breakfast the next morning was absolutely amazing. There was everything you could think of, plus more. They even had a juicer, so you could juice your own fruit/veg juice.

We didn't have much luck with the weather, so we made use of the spa and gym facilities, which were also very good.

When we were due to check out, our flight was cancelled due to cyclone Ita, so we got to stay another night at the Novotel - which we were all excited about. Unfortunately though, breakfast wasn't included, and we didn't want to pay over $100 for the four of us to have a meal.

Our second flight was also cancelled, but we didn't find this out until we were sitting on the plane! We had already checked out of the hotel. We needed someone to stay for another 3 nights, and unfortunately the Novotel was fully book.

We will definately be staying at the Novotel on Collins during our next visit to Melbourne!

  • Stayed April 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Georgia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 11, 2014
What better compliment than knowing you already want to come back. Thank you for your review and having chosen to stay with us. Hope to see you ladies soon.
Sincerely,
Antony Platford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014

Very central. We visited lovely eateries close by, St Paul's Cathedral, went to see Wicked and hopped on the free tram around the city. These were all within a few steps of the hotel.
Service was excellent. Restaurant seemed a little 'cold' at first but the food and service soon made up for it.

Room Tip: Our room was quiet. We had been upgraded to a King room but we didn't have a view as it was faci...
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Morag B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 11, 2014
Thank you for your posting a review. We pride ourselves on customer service and I will pass your comment on to my team. Thank you.
Sincerely,
Antony Platford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014 via mobile

Whilst the location of this hotel is fabulous, lots of little things leave a lot to be desired. The rooms are dark (terrible lighting) - could hardly see to do my make-up. To add insult to injury we got stuck in a room that received little to no natural light (windows faced inside another building), & overlooked the pool/gym. Got woken up at 6am by children screaming the place down from the pool, & management let this go on for over an hour. On our second day, housekeeping literally put some new towels in the room, only replaced half the toiletries, & didn't even make the bed! When we complained we got given excuses as to why... appalling ! There is no excuse! The room service menu is awful, & having to catch 2 lifts to get to our room and walk miles through the corridors left little to be desired. We're regulars in Melbourne & will not stay here again.

Stayed July 2014
Helpful?
Thank Bec S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 9, 2014
Thank you for your review. I am terribly sorry to read about the shortcomings you experienced during your stay. I will personally follow up these matters with the relevant department heads.
I would like to sincerely apologise for our inability to provide you with the service we are known for. Thank you for you letting us know where we need to improve.
Regards,
Antony Platford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
204 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 7, 2014

Stayed 3 nights at the Novotel on Collins right in the heart of Melbourne CBD. Absolutely perfect location to see the city heart attractions, room was a good size & very clean - as you would expect from a four & a half star hotel.

Staff were friendly & helpful - although sometimes it appeared to be contrived as if they were going through the motions.

Free Wi-Fi was a great touch - made it easy to keep in touch with family etc.

The downsides for my family of three were:

The room was serviced daily - beds made, general tidy up etc. but no replacement of the 2 miniscule sized milk portions - maybe they expect you to only have a single cup of coffee per adult on the house? Also the tea bags weren't replaced which added to the above thought.

Tissues in the bathroom were also not replaced - not a good look in the height of winter flu season!

The room was generally good & a modern design etc. but there was only area lighting - no general light for the room so you felt like you had to walk around in dark areas for part of the time - strange??

The sofa bed for my son was very lumpy due to an extremely thin mattress - not even close to being able to call a bed.

Charged 1.5 % surcharge on using a credit card - this is the first hotel were I had to pay this surcharge for using a MasterCard - seemed like a bit of a gouge to me considering everyone else includes this as part of the deal. It just left an unpleasant taste in the mouth.

When we left - we left our bags for safe keeping until pick up later that day to go to the airport. When we came back to the concierge on ground (reception is on Level 6) we were told to go back up to the reception to get our own bags down to the lobby! Not exactly what I have come to expect from a hotel claiming 4.5 stars! This lack of basic hotel service capped off the general impression that although a great hotel location - it was not deserving of the 4.5 star rating & definitely not up to scratch against nearby competitors - I will not come back as I can find plenty of other nearby hotels that provide better service etc. for a similar price - without the 1.5 % credit card price gouge.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WayneP290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, July 9, 2014
Thank you for your recent patronage and review. I am very sorry that we did not get it right during your stay with servicing of rooms and the most important experience after you had departed. Whilst you have indicated that you would not stay again I would be thankful for the opportunity to show that we are capable of exceeding your expectations. Should you reconsider you can contact me via email H1587-GM@accor.com or phone 03 9667 5800.
Sincerely,
Antony Platford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Property: Novotel Melbourne on Collins
Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#58 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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